I wonder about all those people who wrote those WONDERFUL reviews about this hotel.
Either you have never been anywhere and have nothing to measure against or ..this just who you are…and nothing bothers you..
I visited this hotel at the end of January (28th to the 4th of February).
I had no nigh expectations I have been to Cuba and was prepared for they have to offer.
Yes nature has given them a lot..- beautiful beaches and lovely weather are plentiful.
It is still a safe place comparing to other Caribbean countries…The people are nice..Yes!
However. I should say that Cubans are not yet in touch with what the tourist industry is all about and what does GOOD service in a resort setting mean.
I am sorry to say that..but it is true..
My complaints for this particular hotel:
First of all if I had paid $500-600 dollars I would not even open my mouth and will be happy..but this was not the case.
A hotel that charges as much as a 4.5 star hotel should provide the service and the amenities of one.
The lobby is EXTREMELY neglected.
Dirty windows and covered with dist chandeliers. Dying or almost dead plants! Fake plants covered with dust.
Glass tables covered with dust or stains…OLD, OLD and poorly cared for furniture!
Empty and dirty" water mirrors"….Dirty elevator doors...Just look around and point at one thing that looks at least O.K.? I did not find it.
Very poor reception manner. No smiles! I
If you have a specific request you will see how displeased the person opposite you is..
I had to have dealings with the staff at the reception a few times and EVERY time had to wait for them for a LONG time to finish their private conversations on the phone..
To me this is unacceptable!
First room we had - was fine. It seemed recently refreshed. I had no complaints.
However for a reason I wanted to change room and have one in a bungalow - closer to the beach.
I think the front desk staff where not too happy about my request and we got in return the dingiest room possible!!
When we arrived in the room- the maid was cleaning and the floor mats the little carpets on each side of the bed) where on top of the freshly made bed!!
I normally do not put my feet on my pillow, not my carpets on my fresh linens…
The room had cobwebs and little creatures caught in it that where never cleaned for the 5 days we had the room.
There where other bugs crawling on the floor that we had killed on the floor and their bodies never left the floor.
The floor was cleaned only once - when we moved into the room…
The bathroom had a bath with a VERY suspicious cleanliness…
The fridge was not working properly.
Only one bottle of water for 2 people was left every second day!
There was no iron or ironing board and when I asked for one was told that they do not provide one and I should use their dry-cleaning service and pay for it.
We asked for bottled water and where told that we should buy it!
I just do not want to remember again this experience!
I would just spare my comments and say very average!
Yes - you will find something to eat and it seemed like the shefs are making a great effort with what they have.
I have to say that from all the people in this resort the servers at the restaurant where the kindest ones.
They where the only people who always smiled and where following your eyes to see if you need anything.
The 2 restaurants that you can book are a complete joke! It is not worth even a comment.
Most of the evenings are spend presenting certificates to the people who participated in the beach games..
I am sorry but when I go on vacation I expect a certain level of comfort, cleanliness and to be entertained -NOT to entertain.
I would like to relax and not to be stressed about bugs and where to get a bottle of water or how to iron my shirt!
I would also like my eyes to see something beautiful or at least pleasant ..not dirty windows and chandeliers and dying flowers..
If this is what you want or expect by all means visit this hotel.
- Official Description (provided by the hotel):
- Directly on the long, fine sandy beach of Varadero. Tropical gardens. Water sports galore. A Caribbean village. Colourful, Cuban atmosphere. ... more less
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- Also Known As:
- Iberostar Tainos Hotel Varadero
- Iberostar Hotel Tainos
- Iberostar Hotel Varadero
- Iberostar Tainos Cuba
- Iberostar Tainos Varadero