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All reviews trinidad restaurant piano bar level guests paella restaurant level room a la carte restaurants la habana ocean view hour cafe lobster fifth floor tex mex international restaurant oceanview room all inclusive resort pizza beautiful beach
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Reviewed 4 weeks ago

Our first trip to Cuba was a great one thanks to Melia Varadero. The resort from the front looks quite average and unassuming but once we got inside the complex, the surroundings and people make you glad you came here. First off the seaview from our balcony was wonderful and a joy to wake up to every morning. The way the turquoise colours blended into the distant ocean was like that of a cocktail.

It's a short walk to the beach and when you arrive, it doesn't disappoint. There is a bar and grill on location with kayaks etc nearby. I had read stories of the beaches being cluttered with rubbish but this wasn't the case here. Parasols and sunbeds were a plenty and with a shopping centre a minutes walk from the beach and entertainment from the animation team always at hand you could comfortably spend a day down at the beach.

If you're not a fan of sandy pants you could always spend your time at the pool. There was always activities happening here from aqua aerobics to volleyball, salsa dancing or archery, and the animation team were always there to keep you entertained. A special thanks to Pompa and Aldo who taught us how to hunt with a bow and arrow and stay in peak fitness (to offset all those cocktails) with their aquagym and also Alex who entertained the beachbums and stayed around until late night. All the animation team were really friendly and, along with the catering staff, made it all the more harder to leave this place.

The food was pretty good considering what we had heard of Cuba and most of the waitors/ waitresses were really nice and on the ball. Our room had a lovely sea view and the condition was pretty good, the only issue being noisy air conditioning but this was sorted out and we were put in another room with an even better sea view!

We didn't book the holiday through any agency and so didn't have a holiday rep but luckily Oscar (manager?) was there from day one to help us with any issues and also get good rates on trips. He was very friendly and helpful and sorted out a day trip to Havana for a good rate, which turned out to be well worth it.

There was always some night entertainment to rely on. We loved to have a late dinner and then sit next to the piano bar and listen to some live piano playing/singing with a cocktail. We would then head out to the theater to watch some dancing and then fail to replicate it later at the disco. There was always a bar nearby for drinks and food was available 24/7 at the cafeteria.

We spent 12 night there but could have easily spent longer. The weather was great along with the surroundings and facilities but the staff completed the experience. Would love to come back.

Adam and Petra

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank fearns123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto S, ORM at Melia Varadero, responded to this reviewResponded 2 weeks ago

Hi Adam and Petra,
Thank you very much for choosing us in one of the most important days of your life!
How nice to know that you enjoyed your stay and we hope that this experience will remain forever in your memory and we welcome you to celebrate your anniversary.
With kind regards,
Management Team
HOTEL MELIA Varadero

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Reviewed 4 weeks ago

I was here Oct 18 to Oct 25 with my boyfriend. We stayed at the level floor. As soon as we arrived, we were greeted by wondering level staff who provided us information about the dinners, rooms, internet and everything else. The reception staff at the level was amazingly helpful, knowledgable, and professional. Our room was very modern and clean.

With the level upgrade we were able to get 5 a la cart dinners which was great, as well as we could go to the tex mex restaurant a la cart during lunch which was great as most other places were busy. The service at all the restaurants we went to was very professional, courteous, friendly, and full of smiles. The nightly shows were entertaining, and prizes were involved on certain days. Overall, great job on the entertainment.

The resort itself was very clean. Our housekeeper Yanesty, left us wonderful notes and a sparkling clean room every day and did amazing replacing our towels daily and leaving nice music playing for us in our room.

We didn't use the pool at all, but it looked nice and people seemed to be enjoying and there was a lot of seating area. There was a juice bar by the pool that we really enjoyed. Papito makes delicious juice and makes a very good Pina colada and is of course very friendly and happy which made me want to go there more.

We hangout at the beach everyday. The beach was very nice, and well kept. The level guests had their own area on the beach. Humberto Reyes helped out level guests at the beach with cleaning their loungers, placing their towels, and getting drinks. He is truly amazing and seems to be loved by all. Very hardworking and can spot level guests from miles and greets them with his great smile! He is very friendly, professional, and always very helpful. Although we didn't take part in the beach activities, there was some yoga and Zumba type entertainment held by the friendly Jean.

Level guests also have access to the level lounge and bar where there is a large TV, additional imported beers and liquors, and breakfast and snacks all day. We went here a lot for snacks and they always had cheeses, meats and spreads and breads and pastries. The staff here was also extremely great. Very professional, extremely friendly, genuine, hardworking and always providing top service. Special thanks and thumbs up to Luisito, Hanoi, Annia, Arianna, Jesus and everyone else at the Level lounge bar. We really appreciated all you did for us :)

Other than this, the food was good at all the a la cart restaurants we went to. We only went to the buffet once, and only ate ice-cream so I will not review it here. Piano bar staff was very jolly and made good drinks! The lunch Paella spot was very good! High five to the chef there and Isbel!

ALSO thumbs up to Ibeisi for hooking us up with a great room with a view and the restaurants reservations :) Much appreciated

Overall, this was everything I was looking for in a trip. It was VERY relaxing and I would honestly recommend Melia Varadero to everyone. The relaxation and being surrounded by very friendly staff was exactly what I needed. Hope to be back :)

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank HajMaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto S, ORM at Melia Varadero, responded to this reviewResponded 4 weeks ago

Hi HajMaz
Wow! Thank you for taking the time to contribute such a fantastic review. Thank you for not only communicating the details of your stay with us; we also sincerely appreciate all the feedback regarding our staff. We have been so glad to share it with our team, especially with the individuals that you have so kindly mentioned by their names.
We look forward to hosting your future visits to Cuba and hope to be able to continue to impress you with our style of service.
Warmest Regards,
Management Team

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Reviewed 4 weeks ago

We stayed from October 20 till 28 in this beautiful hotel. The location is fantastic directly to the clean beach which is powder white with blue and turquoise water, large swimming pools.

The beach has a lot of facilities, towels, confortable chairs parasols, bar close by.

We were on the 5th floor, which is also called the executive floor (the Level), which has all kinds of facilities , like constant WIFI, a separate restaurant for breakfast and during the day open for an extra bite.

The concept of all inclusive is fantastic, no worries for paying drinks, including wine and cocktails, the different restaurants International food, Tex Mex, Japanese plus a large buffet , all with very good food !

During the day many activities if you like to participate: aqua gym, dance lessons, spanish lessons,etc Also next to the hotel is an 18 holes golf course (if you stay on the Level included are 3 green fees)

Next to this are the very friendly and helpful staff.

This all made our stay in this hotel an unforgettable one, of which we will certainly come back and we can greatly recommend this.

Date of stay: October 2018
3  Thank Peter en Nerida v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto S, ORM at Melia Varadero, responded to this reviewResponded 4 weeks ago

Hi Peter,
We read your comments on TripAdvisor with joy and gratitude for the kind words to all of us!
We wish we could have many more guests like you, people that leave our hotel feeling just as you say:
“…we will certainly come back and we can greatly recommend this…”.
Welcome to the MELIA Varadero family!
We all look forward to welcoming you back where you will always be a special guest.
Warmest Regards
The Management

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Reviewed 4 weeks ago

Very good location out of high season and good service, specially some of the animation staff at the shelter of the towels and sporting elements (rackets)
Good views from the rooms.
Not amazing food, just a normal buffet whit no very good options

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank AAS5803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto S, ORM at Melia Varadero, responded to this reviewResponded 4 weeks ago

Hi,
Thank you for taking the time to share your valuable review.
We appreciate your comments about the service and the animation staff.
About the food, please rest assured that we will share your comments with our Cheff to look into the situation. Thank you for bringing these issues to our attention.
We look forward to welcoming you back to provide you with a memorable stay that you deserve.
Best Regards,
Management Team



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Reviewed November 5, 2018 via mobile

We stayed on the Level which we would highly recommend to upgrade to.
The food in the buffet although very nice was cold most of the time. The other gourmet restaurants were good. We found that the waiters in the piano bar would ignore you until you waved some passos to attract their attention, this I found very unprofessional. On the beach the Level had it’s own exclusive area. The warm and very friendly attendant, Humberto Reyes catered to your needs, from cleaning the sun beds and putting your towel on them for you, to bringing your drinks. Nothing is ever too much for him, a very nice person to talk to.

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank Hels14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto S, ORM at Melia Varadero, responded to this reviewResponded 5 weeks ago

Hi Hels,
Thank you for share your impressions and let us know the labor had Humberto during your stay. Be assured that we will pass your comments about his great labor.
It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.
We are humbled by your positive feedback regarding our THE LEVEL. Once again, a special Kudos to all THE LEVEL staff!
We truly appreciate your comments and hope to welcome you back in the future.
Best Regards,
Management Team

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