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Reviewed 5 weeks ago via mobile

We stayed here for 2 weeks in October
On arrival we were impressed with look of reception and champagne on arrival was lovely

We were shown around hotel but it was getting dark but looked impressive
Room was quite dated but that didn’t spoil things
We waited ages for suitcases so headed to bar to meet friends
Next day everywhere looked good
Apart from lazy river on many photos I saw before arriving were nice blue water running
But everyday they were scooping water out
On our 3rd night we asked to move as we kept getting an awful sewage smell in our room
And it was done without a problem
Pool was quite shallow and u couldn’t really swim in it
And often we got the odd smell of sewage
And both jacuzzis didn’t work in pool area for the duration of our 2 week stay although they did know
Now all staff I found pleasant and never once did we feel the need to tip
But we did as they did a grand job so did gardeners and maids
Now hit and miss
To me the food was not good
Most times it was cold and it was very bland
All al a carts were ok not the best but ok
Would we return prob not
But we met some fab friends
I just think it had to many teething problems
But that’s only my opinion
X

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank paula1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear paula1968,

We really appreciate to receive your feedback about your stay at Royalton Hicacos for us is really important our guests opinions we will improve the excellence in our service in order to provide the best quality to you.

It would be a pleasure to show you how we can change our facilities and offer you a more enjoyable holidays. If you give us the chance on your next visit to Varadero.

With my best greetings and regards,

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed November 9, 2018

Just returned from a great stay at Royalton Hicacos Varadero. ALL the staff in this hotel cant do enough for you and are extremely friendly. The bar men and ladies in the lobby bar and Jazz bar were great expecially Sammy. Would recommend this hotel.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank EssexJoesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear EssexJoesmith,

First of all, we would like to thank you for your super nice review and the time that you spent to write it.

Nice comments make us very happy because that means that you had a great time during your holidays with us, we work every day in order to improve our service and your suggestions are always welcome.

Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.

We are looking forward to see you soon at your second home, Royalton Hicacos.

Best regards,

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed November 8, 2018 via mobile

Beach was amazing , shallow sandy water ,, rooms great, best bed I’ve ever had , food amazing ( which most tourist think food in Cuba is not ...stayed at wrong resort). Lobster, steak , calamari , shrimp , chicken anything u want , buffet good but best ala cartel was Grazi, beef tenderloin , and lamb dishes as good as home . Pool bar , good times with bartenders Janet and Ari , always happy and smiling and ready with our drinks , foam pool party was fun ,,,, don’t upgrade to diamond service , not needed , our butler showed us the room and would accommodate any of our needs , extra wine or champagne in our room , overall absolutely the only resort we would ever stay at in all of Cuba ,,and been to many others , second time here and not disappointed , can’t waiit to go back

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded November 9, 2018

Dear Debbie B,

Please receive warm greetings from all of our staff at Royalton Hicacos.

Allow me to thank you for your kind review. This is highly important to us.

I am happy to know you are satisfied with the fantastic service provided. Please know that our goal is to exceed your expectations by providing you an outstanding service and pleasing your needs by being very attentive towards them.

I will be sure to recognize Janet and Ari for an outstanding service. I am sure they will be proud to know that their hard work is appreciated. Please know this will surely encourage all the Royalton Hicacos team to keep working hard and keep improving in every aspect.

We all look forward to welcome you, once again, to create more unforgettable experiences.

Best Regards,

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed November 8, 2018

When you arrive at the resort and you are a returning guest you are recognized by all and greeted with "Welcome Home"....and that's exactly how I feel. A cool bubbly drink and warm towel at reception.. We booked the Diamond Club and we were whisked away immediately to the DC lounge where Alex the DC manager looked after us with our a la carte reservations (unlimited) and informed us of the returning guest special dinner and the Diamond Club special dinner night...All scuba excursions and snorkeling details were provided. We were in our room by 10am and on the beach by 11am.. Thank you J.B and Leonyis for the great service at the DC Beach Bar..
Thank you to Rayniel who was fabulous at the front desk... In the Lobby Bar Julio and Eduordo provided the best drinks and meticulous service. Enya the dancing maid in the front Lobby was a hoot..
I was embraced and hugged every day by so many people.. It was lovely.The food for us was good and we tried different things every day. The International Restaurant team of Tatanya, Angel and Yudear were wonderful.
The music in every corner of the resort was wonderful.
A shout out to Roberto in the Jazz Bar... The best bartender on the resort.
All in all a wonderful time with genuine people.. Sure some of the rooms are dated and the food can vary day to day, but the staff atmosphere and beautiful beach make up for any shortcomings....
Do not forget to try the ice cream 12 to 6 daily.. (Hotel management you should have this kiosk open until 10 daily).....
Go with and open mind and relax your days away.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank SGWBolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded November 9, 2018

Dear SGWBolton,

How could we thank you enough for this marvelous review about your stay with us at Royalton Hicacos.

Reviews as yours are so motivating for all of our team, which push to continue in the same way doing our best to fulfill every expectation and more.

Your compliments will be share with all the staff, we are very grateful for it and glad to know that you enjoyed your stay with us in every way.

You will always be welcome at Royalton Hicacos and it was a real pleasure for us to receive you and to make your holidays as unforgettable as possible.

Your kind description and recommendations will be very helpful for new guests looking for very special and exclusive place to stay.

We are looking forward to seeing you !

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed November 8, 2018 via mobile

Stayed here for 8 nights to relax after visiting Havana. What a great place to stay the beach is absolutely superb miles of white sand. The hotel is lovely, we upgraded to Diamond club which gives you different things i.e. your own dedicated check in and your own bit of beach with the beach bar not 50 metres from where your sunbed is and the beach boys come round often asking if you would like a drink. The rooms are great and your minibar is restocked daily. The food in the main buffet restaurant is superb and they have different themes on of an evening, the only down side is some of the other so called themed restaurants were a total let down. I you upgrade to the Diamond club you have your own specific area in which to eat. The staff are all very friendly and can't do enough for you. All in all a great place to stay

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank weemo86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded November 8, 2018

Receive a trendy regard from weemo86,

Our principal objective is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay at Royalton Hicacos.

We are pleased to know that you enjoyed your stay with us and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again in our resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Ernesto Andrades
General Manager at Royalton Hicacos

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