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Reviewed 4 weeks ago

It was our 25th wedding anniversary and my husband's 50th birthday (and our first holiday without our children), so we wanted somewhere special. We got exactly that and more. The hotel is amazing, the staff couldn't do enough for us and they took pleasure in making our stay as fantastic as possible. The beaches are stunning and the hotel offers many international restaurants with top quality food. Our butler, Roberto, made our holiday. He arranged for a surprise birthday cake for my husband and other things to make the occasion special - he is a great asset to the hotel. I couldn't recommend this hotel more.

Room tip: Diamond Club is well worth the extra money
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank N C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear N C,

What a beautiful review ! Thank you so much for your time dedicated to share your experience at Royalton Hicacos.

We are glad to know that you have chosen our hotel to celebrate your birthday and wedding anniversary, and even more delighted to know that we have fulfilled your expectations in every way.

Reviews like yours give us the daily motivation to work in the same way, we are very grateful for your compliments towards our staff and their attention to details.

We are already waiting for your return, you will always be welcome at Royalton Hicacos.

Kind regards from our little paradise!

Ernesto Andrades
General Manager at Royalton Hicacos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The setting was beautiful. The buildings, pool, and beach all were beautiful. Some staff members were great as well (the cleaning ladies were wonderful and the butlers and some bartenders)The food is not great (Maybe because of lack of trade to US?) it's a bit repetitive and there doesn't seem to be a lot of fresh produce. Once you figured out where to go though it was okay (french bistro is the best!)I would not recommend this resort for a single female traveller or group of women. My friend and I had a very scary experience with a night guard while swimming on the beach as well as many unwanted comments made by male staff on the resort. So overall, this place has the potential to be 5 stars in my opinion, but because of the food and my experience with some staff I have to say that this place is just average. I would only recommend it for men or women travelling with men, and if you don't really care much about food and just want to get drunk in the sun.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Adrienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Adrienne M,

We are proud to be elected by you as destination for your vacation. Thank you very much.

Your considerations about your recent experience with us means a lot for us, because this is one of the ways we have to know how our guests are feeling under our care. It is nice to confirm that overall you had a good holiday, highlighting the excellent service our staff provides you ; they always love to help our guests.

On the other hand we kindly apologize if you had to experiment some issues, as it was the case with the night guard, this event does not happend in our resort, all our team is very professional and respectful, we will investigate this. Please accept our sincere apologies if by any reason the food did not meet your expectations.

Thank you for your review and please come back soon for a real adventure.

Warmest regards,

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Reviewed 4 weeks ago

We had our wedding here November 7. It was beautiful! What a lovely resort. We had Diamond Club and our butlers Betty and Marian were fantastic. They were so kind, helpful and knowledgeable. Our wedding planner, Arlin did a great job and was very helpul as well. Such a sweet lady. If you go to the spa for a massage, ask for Alex! The staff at this resort are friendly and professional. The rooms are very clean and the restaurants are great. The food is very good and there is something for everyone! You will not go hungry. I love the little 24 hr bistro and the ice cream shop. Have drinks in the lobby bar, nice atmosphere. Fernando and Sandy, you guys are great!!!!!! Raul Javier at the reception area, you are a true gentleman and so kind and professional.

Tania at the little grill at the pool, Lissette at the Italian restaurant during breakfast, Jorge, Osmani and Pedro(Jardineiros), Diana(Dayana?) our maid, you are all wonderful!
Royalton has an excellent professional, and helpful staff.
I am so glad we picked this hotel for our wedding. Diego Iglesias, thank you for helping us.
The only thing I was a bit disappointed with was that the water canals around the resort were empty but I understand they are being cleaned and painted and I cant wait to see them when they are full!!!
We cant wait to come back!

P & R

Date of stay: November 2018
2  Thank Piscesgurl68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Piscesgurl68,

Receive greetings from Royalton Hicacos and my sincere congratulations on your recent wedding.

Thank you very much for granting us the opportunity to be part of this unforgettable memory. I am sure that Marian, Bety, Arlin, Alex, Fernando, Sandy,Raúl Javier, Tania, Lisette, Jorge, Osmani, Pedro and Dayana enjoyed attending every one of your needs. Please know that our greatest reward is your preference and friendship.

We all look forward to celebrating your upcoming wedding anniversary on your next visit.

It will always be a pleasure to serve you.

Sincerely,

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed 4 weeks ago via mobile

We just returned from Royalton Hicacos after spending 2 weeks there once again. (We have stayed here many times)
The hotel was good, the food was improved including at the Beach Grill for lunch and dinner, Tanya's, the Caribe and the Italian along with the buffet.
What has always made this hotel for us is the hardworking dedicated staff that are always pleasant to everyone, friendly and funny. Our butler's Marian and Betty were helpful and knowledgeable assisting us with cabs, resturaunt reservations and any other request we asked. They also recognnized our wedding anniversary and made a romantic bath with rose petals and candles.
We were so happy to see employees who had been at this resort for many years and still take pride in their resort and their work (Osnay buffet Carlos butler, Carlos beach grill, JB diamond club, Elenia lobby bar just to mention a few)
We were sad to find out that some have left or are leaving to new adventures. Treat these people with respect and you will get it back 10x more. The weather and the beach were perfect.
We will continue to return to this hotel.

Date of stay: November 2018
Trip type: Travelled as a couple
4  Thank travelcubaOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear travelcubaOntario,

First of all, we would like to thank you for your super nice review and the time that you spent to write it.

Nice comments make us very happy because that means that you had a great time during your holidays with us, we work every day in order to improve our service and your suggestions are always welcome.

Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.

We are looking forward to see you soon at your second home, Royalton Hicacos.

Best regards,

Ernesto Andrades
General Manager at Royalton Hicacos

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Reviewed 4 weeks ago via mobile

It's our second time to the royalton and once again everything was amazing. Staff are amazing and always willing to help with anything. Loved all the entertainment that was put on and always something to do around the resort if we wanted to. We will definitely be going back again.

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank Natasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto A, General Manager at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Natasha G,

Thank you very much for your kind review.

I am very proud to know that you consider Royalton icacos an amazing place to visit and we are all grateful for your high recommendations.

I will be more than glad to share with our team your kind comments, where you express how much you enjoyed the entertainment.

We truly hope to welcome you in a very near future.

Sincerely,

Ernesto Andrades
General Manager at Royalton Hicacos

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