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Reviews (2,369)
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Reviewed April 4, 2018

I enjoyed my time at Ocean Vista Azul. The infinity pool was great to do laps in, the beaches were nice, and the service was excellent. The food wasn't great and there could have been more variety. But as many people have said, you don't go to Cuba for the food. Also, the evening events were lacking and although the dancers tried their best, the shows were often disappointing. One night I walked past the theatre of the Iberostar Bella Vista (resort next door separated by a fence) and noticed they had amazing live bands for their shows. Ocean Vista Azul had a great band that would play sometimes prior to the main show but the lack of space to dance didn't make it that enjoyable.

I would warn others about staying in building 8 on the second floor. Our room was two from the elevators (an accessible room) and we didn't have hot water for 2/3 of the time we were there. Also the toilet didn't flush well and the room smelled faintly of mold. The dresser also was busted so we couldn't put our clothes away properly. Being across the pool and close to the theatre didn't help either because of the noise.

Overall, good resort though for the price. The pools and beaches were great and there always seemed to be enough lounge chairs wherever we went.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director General at Ocean Vista Azul, responded to this reviewResponded April 9, 2018

Dear Angy W, It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the performance and friendliness of our entertainment staff. We will be more than glad to share your appreciation with them. We are thankful for writing your experience and we look forward your next visit. Bests, The Ocean Vista Azul Management

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A TripAdvisor Member
11
Reviewed April 4, 2018 via mobile

Resort was very nice.
thanks Danny, Noriel, mirta, - Activity staff was amazing and super friendly. Mirta was always there to help with questions and to get my friends and I involved in activities.

Only negatives was trying to get clean towels and ala cartes where not great.

Stayed: March 2018, travelled with friends
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director General at Ocean Vista Azul, responded to this reviewResponded April 9, 2018

Dear Trip advisor member, We want to express our gratitude for choosing our resort for your last vacations. It is rewarding to learn that your stay was satisfactory and that you enjoyed the friendliness of our staff and the beauty and cleanliness of our facilities. Thank you for your suggestions and remarks about the aspects of your vacations that were not totally satisfactory; be sure that your comments will be forwarded to the pertinent departments. It is good to learn that overall, and despite these minor issues, you had a good time with us. We hope to have the opportunity to host you in the future. Best regards, The Ocean Vista Azul Management

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Reviewed April 4, 2018

Everything at OVA was amazing! The beach was absolutely stunning, so clean and tidy, white sand clear water. So much sun!
There were many options when it came to pools or lounging. The staff were brilliant! One of our servers organised our day trip to Havana, it was safe and there's so much to learn about in Havana.
There are loads of options when it comes to food.
The cafe/coffee house in the hotel is amazing, we had iced coffee there everyday.
We ate lunch at the grill by the pool bar everyday.
It is clean tidy including pool area, the hotel, buffet areas, lobby, rooms, bathrooms, there are staff everywhere, maintenance and entertainers, always asking how they can make your stay more enjoyable.
WiFi is available in the lobby and near the pools, you do have to purchase 1 hour internet credits.
The beautiful thing about this hotel was that the rooms are clustered in blocks, each block has 4 or 6 rooms. So it is private and not crowded at all!
I would defo go back, i enjoyed the stay very much!

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank amritxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director General at Ocean Vista Azul, responded to this reviewResponded April 9, 2018

Dear amritxo, We truly appreciate your kind comments and compliments you have made to our performance; it is rewarding for us to learn that you chose OVA for your vacations. Furthermore, that the performance of our staff was the highlight of your trip. We are aware that it is because of them that we are able to achieve the total satisfaction of our guests and to make you consider would go back in a flash! Thank you for posting your review on this site. We look forward your next visit. Best regards, The Ocean Vista Azul Management

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Reviewed April 2, 2018 via mobile

My dad, husband and myself stayed at the Ocean Vista Azul from March 23-30. We purchased the prestige package ( best decision). Yuriel in the prestige office was so helpful, all the staff had smiles on their faces, remembered our names and treated us well. The hotel was clean and the alcohol was free flowing. Mike at the prestige bar was amazing and we will go back to visit him again. People say the food in Cuba is not great, but we enjoyed ourselves and didn’t go hungry. Neptuno has the best lobster! The beaches were beautiful and the ocean was warm. The Infiniti pool was stunning with the ocean behind it. We would go back to those resort again and highly recommend it.

Stayed: March 2018, travelled with family
3  Thank INSTANTDRAGONFLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director General at Ocean Vista Azul, responded to this reviewResponded April 3, 2018

Dear INSTANTDRAGONFLY, We are glad to learn that you were satisfied with your experience at our resort, and that you chose to upgrade to our Privilege package and to be pampered with the special benefits and facilities it has to offer. Also that the highligth of your trip was the staff services specially for Yuriel & Maikel from the privilege. Thank you for o for sharing your kind comments about your stay at this site, for recommend to the users fo this site. We will be more than glade to host you again and again at home away home OVA! Best regards, The Ocean Vista Azul Management

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Reviewed April 1, 2018 via mobile

Hello, my name is marlene king my trip to cuba was Awesome the staff were fantastic great pool entertainment enjoyed the theater my friends and I met the greatest staff we want to say a big thank you for making our vacation the best thanks Danny, choco, Michel, mirta, barbaro, Pedro, Nena.

Stayed: April 2018, travelled with friends
3  Thank 22,382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director General at Ocean Vista Azul, responded to this reviewResponded April 2, 2018

Dear 22382, Thank you for visiting our resort on your last trip to Mexico. It is a pleasure for us to read that you enjoyed our facilities and the service provided by all of our staff specially for Danny, choco, Michel, mirta, barbaro, Pedro, Nena.. We appreciate your comments on this site and we hope to have the opportunity to host you again soon. Best regards, The Ocean Vista Azul Management

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