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“Very nice hotel, good beach but some poor customer service” 4 of 5 bubbles
Review of Avila Beach Hotel

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Avila Beach Hotel
Ranked #6 of 32 Hotels in Willemstad
Certificate of Excellence
Irvine, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very nice hotel, good beach but some poor customer service”
4 of 5 bubbles Reviewed 22 January 2012

Chose this hotel based on the number of solid reviews on this site. We got basically what we expected and the only disappointment was that in some of the restaurant and bar experiences within the hotel service was poor. It was odd seeing so many waitstaff standing around while we waited for our drink or food order. Oftentimes our order was plain forgotten or completely misunderstood.
With that said the rooms were very clean and kept clean. The front desk was well organized and helpful. The beaches and pool were great. The location is also good with a short 20 min walk into town and very close to some of the best restaurants around. We did not want a large over crowded American hotel and instead wanted something smaller and very nice. It was our first time to Curacao but would return to Avila Beach.

Room Tip: The twin bed rooms are very small as our friends had one the first night then changed to one like ou...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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  • Dutch first
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English first
the Hague
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 21 January 2012

I come to this hotel once in a while on business. I really enjoy my stay here since the renovations. Location is good, you can walk into Willemstad, some excellent restaurants very close by, and the setting is just beautifull.
A big plus is that the rooms have a cable for internet, just plug in and the internet is up and running at good speeds.
Rooms are comfortable and spacious.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank maarten81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

My husband and I won a trip to Curacao, and had a 4-night stay at the Avila Hotel in early September 2011. Our room was in the Octagon wing, a "Preferred" very spacious room with balcony, ocean view and kitchenette. One day when it was very clear, we could see Venezuela from our room!!! Everything in our room seemed very new and fresh, and everyone was helpful from the moment we checked in.

The beachfront of the hotel is smallish but beautiful, and the water warm. Lounging chairs were available when we wanted them. The hotel seemed full while we were there and I am guessing that is why they ran out of beach towels. When we finally got some, we kept them overnight to use again, as they do not want room towels taken to the beach.

My husband and I could not remember a vacation where we felt so relaxed. There were several good restaurants on the premises, and some others within a short few blocks from the hotel. There is a shuttle that takes guests into town twice a day, but we chose to walk.

I highly recommend this hotel.

Room Tip: We had room 404--with a very private balcony and great view.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Theos_leftluggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 11 January 2012

Both beaches are almost non-existent. You have to call numerous times for clean/dry towels, shampoo, etc.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank T J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 8 January 2012

The Avila hotel is beautifully located on walking distance to Willemstad. The Octagon Wing has nice rooms. Like to see famous Dutch people? Go there! Expect service and like to eat good food? Avoid this place!
We stayed during X-mas. It started the moment from checkin in. They expected 3 and we were with a party of 4. Room was not sea view what was agreed -- due to the fact that the Octagon Wing is build perpendicular towards the sea. All Octagon rooms look side ways to the sea. But: an alternative was on its way (they said): a room on the ground floor overlooking a garden. Yeah: seaview :-(. We were promised other options as well. Of which we never heard of anymore. Other 'nice' examples of highly lacking service? Forget to clean our room twice. Asked for a restaurant reservation: "oops forgotten". Made a reservation for New Years eve dinner: "sure no problem", and half an hour later: "oops filled up". Another example of service: towels were put on the beachbeds early in the morning. Terrible habit which made it impossible to get a nice spot. Who wants to get up at 7 in the holidays? People got a nice beachbed by putting a towel on it, and then not showing up during the rest of the day. Just before we left we even heard that hotel staff was asked by guests to put the towels there early in the morning! Especially the Famous Dutch guests seemed to get this towel treatment. Blocking regular guests the option to stay on a nice spot. And by the way: since the hotel was lacking capacity they used the old beds on the beach. Bad plastic quality, old and broken.
My conclusion is simple: don't go to the Avila but go to the Hyatt or Renaissance hotel instead.

Room Tip: bolivar suite. blues wing 290 (willemstad/bay) or octagon 414 (willemstad/bay)
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  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ybbol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 7 January 2012

Have been going to Avila when it was just a small, one building hotel. The 2 additions were thoughtful and blended in nicely. The new wing completely changed the ambiance and ruins it for those who remember it before the new wing and pool were added. Belle Terrace has very good food. Blues varies and it can be bad, especially on a Sunday night. Staff is pretty casual about service which can be very frustrating. Short walk to town is a plus, and the cove beaches are beautiful.

Room Tip: Blues Wng facing towards the beach are the best. The opposite side gets afternoon sun and become ve...
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  • Stayed March 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ax52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridge of Allan, United Kingdom
Level Contributor
167 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 28 December 2011

Nice historic hotel. Stayed in the Blues Wing with great views over the harbour. Nice relaxed ambience. Nothing hurried. Great small beaches. Island has some things worth exploring but there's not loads to do unless you at in to diving.

  • Stayed January 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Heather J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Avila Beach Hotel

Property: Avila Beach Hotel
Address: Penstraat 130, Willemstad, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Willemstad
#3 Spa Hotel in Willemstad
#4 Luxury Hotel in Willemstad
#5 Romantic Hotel in Willemstad
#5 On the Beach Hotel in Willemstad
#6 Family Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Avila Beach Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Family run boutique hotel comprises the islands original governor's mansion dating from 1780. Located on two romantic private beaches, the hotel is just minutes away from downtown Willemstad. The new Octagon Wing features 68 spacious rooms decorated in sophisticated neutrals with splashes of vivid Caribbean colors and has transformed the hotel into a contemporary luxury resort & spa. Avila Hotel nevertheless continues to be a reflection of the island of Curacao. Friendly. Intimate. Understated. Welcoming. ... more   less 
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Also Known As:
Avila Beach Resort
Hotel Avila Beach
Avila Beach Hotel Curacao/Willemstad

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