Customer service is really good, people who work there are very very attentive and always looking for ways to help you!
The hotel is very nice and big, you feel like you are walking in a small old style town, with statues and very nice art decorations. My room was about 5-7 min walk from where you can park the car. I didn't like that the floor is made out of small rocks, so carrying the bags could be difficult because you can't roll them. The room had a very small, old-dated tv (most of the time it didn't work), other than that the room was nice, clean, towels smell sooooo good, and they clean and organized the room daily! The whole "little town" hotel had wifi, it was awesome! I didn't use the pool but it looked clean at all times.
Breakfast is a buffet with a lot of options, different types of bread (slides, croissant, pancakes, etc), butter, peanut butter, cream cheese, jam, honey. Eggs (scramble, poche, boiled), bacon, ham, cheese, fruit, yogurt, cereal, salads (tuna salad), orange juice, coffee, chocolate, milk, parfait.
The location of the hotel is great, you are 5 min walking distance to the floating bridge, and fort.