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“great location & service”

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Boutique Hotel Palacio
Ranked #14 of 78 Hotels in Santo Domingo
Certificate of Excellence
Florence, Oregon
Level 6 Contributor
5 reviews
4 hotel reviews
“great location & service”
Reviewed 26 February 2012

Location could not be better for exploring Zonal Colonial -- an easy walk to everything.
Service is friendly and outstanding; always someone at the desk who speaks English.
Breakfast is not exotic, but very tasty, with a decent variety.
Internet service is strong and reasonably fast.
All rooms (I think) have refrigerators -- both of mine did.
There's a charge for bottled water, but it's only about 80¢, which is the same as in the stores.
(Soft drinks and beer, on the other hand, are much more costly than in a store.)
A full-service supermarket is less than half a block away, along with two ATMs.

Room Tip: There are two parts to this hotel: the new, which is on the left as you face the main entry, and the...
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank exilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 5 March 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities, we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Volcano, California
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 February 2012

The Hotel Palacio was a VERY pleasant place to stay. The very old building has been beautifully restored and the modern improvements do not detract. It is less than a block from the El Conde shopping street, but noise was not a problem. The air conditioning was effective and not too noisy. The coin-operated computers in the lobby are a bit difficult to use, due to the screen interface presented by the operating system. There was no printer.

We were in a very large, attractive “standard” room with a queen bed and a beautiful, spacious tiled bathroom. The bathroom had a walk-in shower, but no tub. The included buffet breakfast was adequate and reasonably priced.

The guest rooms are located on the 2nd, 3rd, and 4th floors. There is an elevator. The ground floor contains a small lobby, a pretty courtyard and a small dining room/tavern. There is a pool on the roof.

The hotel staff were friendly and helpful.

During our stay in Santo Domingo we also stayed at the Hotel Francés, but preferred our room and bath at the Palacio.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 5 March 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities, we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 February 2012

We stayed just one night in Santo Domingo and were so happy we stayed at Hotel Palacio. The service was just amazing. The staff was helpful and happy to answer any question.

The location of this hotel is perfect--it's around the corner from the main touristy street, so it's not too loud, but you're close to the main historic sites.

The room we stayed in was spacious and clean, if not decorated in the most modern way. The bathroom was extremely spacious and nice. The fitness center looked a little uninviting, and the pool was closed the day we were there (but looked nice).

The included breakfast was fantastic and included every breakfast item you could think of. They even made pancakes to order. Delicious!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oneiltk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 23 February 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities,
we are sorry that the pool was in maintenance just when you visited our hotel, some time to keep a good quality in all our facility we need to take some hors to do it but I'm sure that you will visite our hotel again and you will enjoy it fully.

we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,


Bianka Cruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BremertonWA
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 February 2012

We stayed a week in Santo Domingo, Dominican Republic in January of 2012. Luckily picked out the Palacio Hotel in the Zona Colonial and were so delighted with the beauty, staff, breakfast, location and the lovely room. Price was right too! Cannot rate this hotel too highly as it was such a surprise - much better than the website depicted. Everything to see in the Zona which is the highlight of the city was easily within walking distance and the restaurants, especially on the Ozama River front, were reasonably priced with outstanding food. It was so much more a DR experience than staying in one of the bigger, more luxurious, which were lacking in any kind of cultural experience. The people and tourist police are so gracious and very protective of tourists in the area. This country was a genuine travel surprise and we very highly recommend you consider. Five days in the city are not too much to soak in the history of Columbus and the exploration of the Carribean. Kathy and Jerry, Washington State

Room Tip: We recommend a first floor room in the older part of the hotel.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyBremerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 23 February 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities, we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, New York
1 review
Reviewed 14 February 2012

Excellent place to stay. The staff go out of their way to welcome you and make you feel good. The food for bkf is great, the pool is super and the rooms are fabulous. I was on business and would return. The hotel is close to markets and some very fine resturants. Don't pass this hotel up.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lotusrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 23 February 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities, we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level 6 Contributor
485 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 468 helpful votes
Reviewed 6 February 2012

My wife and I stayed two nights as the first part of our 15th Anniversary celebration in late January 2012. Even though we arrived about 10:30 p.m., staff was available immediately too check us in and get us to our room. We had communicated previously with the hotel management to arrange a taxi cab for pickup at SDQ. The driver was standing with a sign at the exit from customs, ready to drive us to the hotel. The bed was comfortable, the bathroom had a large walk in shower and lights that turned on automatically when you walked toward it. Storage was spacious. At first this was a nuisance as it created a lot of light in the sleeping area but when we closed the door to about 6 inches, it proved to be a great "night light"! WIFI worked quite well. We slept through breakfast the first morning and left quite early the second morning and took our meals away from the hotel and so cannot comment on the food. However, the menu looked good. The location is about 40 meters/120 feet to Calle Conde, the shopping street. We walked the length several times and always felt comfortable and safe. We spent some time in a sidewalk cafe doing people watching. Very interesting time.

Room Tip: Send an e-mail to the hotel to request a "quiet" room.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank photoguy66degrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 9 February 2012
Dear Guests

Thank you very much for you comments ,we are very happy that you feel good in our hotel ,it makes us feel proud of our effort to maintain quality in our services and facilities, we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.

My best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2012

My husband and I stayed at this hotel from dec 28-jan 1 celebrating our anniversary. If u are looking for the hilton please go elsewhere. This hotel gives you a warm and welcoming feeling. We had a few problems- 1. Our jacuzzi was not working properly 2. Noise from the street 3. No wash cloths only hand towels. The staff was GREAT! We had a problem with noise the first night (side street there are apts across from hotel) and we wanted to change rooms and the overnight clerk had no clue what I was saying. My spanish is next to none so that was very frustrating. The next day was better. The hostess spoke with the person causing the noise and we did not have any problems the rest of our stay. Wow can we say customer satisfaction!!! Another hostess saw us in the city (off duty) recognized us and asked if we were ok and if we needed assistance with anything. They made our first stay in the DR an amazing one! Even if the city got overwhelming we knew we could retreat to the safe comfort zone aka hotel palacio. Food was ok. We had the senior suite so of course the room was lovely and spacious. Housekeeping was great nothing went missing and they cleaned promptly and efficiently. Give them a chance and you won't be disappointed!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank babygirl715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPalacio0, Guest Relations Manager at Boutique Hotel Palacio, responded to this review, 14 February 2012
Dear Guest,

Thank you very much for you comments ,about the noise, in santo domingo in christmas is a happy city so that no depend of us cause is uncontrollable hight decibels of noise to express our happiness.Our rooms are prepared against the noise, even so the noise comes in this time of the year.
We have wash cloths in all our superior rooms and suites so was a coincidence that you dont find it we apolize you for all inconvenience and thank you for you other good coments that make us proud of keep our service and makes us continue to grow
we are glad you become part of our guests.... we are waiting on your next visit to Santo Domingo to follow as usual providing you a good service.


Best regards,

Bianka Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boutique Hotel Palacio

Property: Boutique Hotel Palacio
Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Santo Domingo
#9 Family Hotel in Santo Domingo
#17 Business Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Boutique Hotel Palacio 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel Palacio, located only two blocks from the Cathedral Primada of America and right in the center of all historical and cultural attractions of the first city ever built in the New World. The monuments, museums, classical and modern art exhibits and concerts will add interest to your stay in this magical city. ... more   less 
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Also Known As:
Palacio Hotel Santo Domingo
Palacio Santo Domingo

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