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“Seriously tired hotel”

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El Embajador, a Royal Hideaway Hotel
Ranked #10 of 78 Hotels in Santo Domingo
Certificate of Excellence
San Francisco, California
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Seriously tired hotel”
Reviewed 5 November 2011

Large, "stately" hotel in Santo Domingo. The rooms in the top floor are way overpriced, and the ones on the other floors have this really old feel - dark blue carpet, yellowing walls, grim lighting in the bathroom... not a very pleasant stay.

The rooms with a view to the pool are OK, the rooms on the other side are very close to a very noisy backup generator that kicks in several times a day, including night time. The poolside bar is pretty nice. The restaurants inside, charmless. The taxi syndicate that the bellhops will call for you operates at what amounts to ripoff prices considering that their cars are just as beat-up and their English just as broken as the cheaper car services like Apolo. The charm of the "cotorras" flying in the trees of the parking lot quickly wears thin -- they're noisy, dirty birds that will cover your car in excrement should you park in the wrong place.

Do yourself a favor and stay somewhere else, come here when they have special events or for evening cocktails by the pool.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank nykr888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aurora147289, Director of Sales at El Embajador, a Royal Hideaway Hotel, responded to this review, 29 November 2011
Thank you for your review. We are always open to guest feedback as it helps us improve our facilities and customer service.

For over half a century the Hotel Embajador has been recognized as the number one hotel of the city of Santo Domingo, and we try to keep our classic look as modern and neat as possible. We do understand that the purpose of your trip was business, and the receptionists would have gladly accommodated you with a quieter room, if availability permitted.

Please know that the Syndicate of Touristic Taxis is regulated by the Secretaria de Estado de Turísmo, which controls most of the city hotels’ taxi transportation. Therefore, we cannot control the pricing, drivers or cars.

We apologize for any inconveniences you encountered during your stay, and would be pleased to accommodate you again when the renovation is completed.

Thanks!

Aurora Sagredo.
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Traveller tips help you choose the right room.   Room tips (131)
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Colorado Springs, Colorado
Level 6 Contributor
156 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 September 2011

Stayed here for two nights prior to visiting other cities in DR. Wonderful classic property. Complimentary cocktails after check in at the circular bar in the lobby. Excellent service from the entire staff. Front desk service was exceptional. Banking window located just off the lobby for monetary exchage. The room was very large with a king size bed. One wall was all windows overlooking the Caribean. Very good breakfast buffet with made to order omlettes. Dining room staff was very accomodating and if their English was insufficent, they would find someone with better language skills.

Room Tip: Request a new renovated room and one on the ocean side.
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  • Stayed January 2011, travelled on business
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Helpful?
2 Thank BearGuy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aurora147289, Director of Sales at El Embajador, a Royal Hideaway Hotel, responded to this review, 18 September 2011
Thank you for being so appreciative of our hotels amazing classic style and delightful amenities. We are very proud of our property and it’s history. We sincerely appreciate your comments and we hope that you will visit us again soon!!

Warm regards.
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Miami Beach
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2011

I stayed for 6 nights over Design Caribbean and found the staff and service to be exceptional. I think we were a demanding group but nothing was too much trouble for the staff who were all well presented and very polite and accommodating. Breakfast was excellent and the El Jardin restaurant was delightful for dinner. We were also able to walk to local restaurants within a few minutes. Manager Pedro as mentioned below was always calm and easy to find and could not do enough to make our stay in his hotel a real pleasure.

Room Tip: As if an upgraded room is possible
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank roismcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aurora147289, Director of Sales at El Embajador, a Royal Hideaway Hotel, responded to this review, 18 September 2011
Thanks for staying with us and sharing your experience! We are thrilled to hear that Occidental El Embajador exceeded your expectations!! Once more, thank you!!
It was a pleasure serving you!!!
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Manama, Bahrain
1 review
Reviewed 12 September 2011

It is amazing what a difference great, attentive staff make. Old landmark hotel that I will gladly stay again. Have the Sangria at the pool bar and try the Churrasco in El Jardin restaurant. Very good standard breakfast. The rooms are being upgraded. Ask for an upgraded room.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgetown, Barbados
Level 2 Contributor
9 reviews
Reviewed 12 September 2011

We used this hotel for a trade fair recently and the staff could not do enough to ensure we had a good event. The manager Pedro Furao was particularly efficient and remained calm throughout.
The rooms could use updating and the lobby is a bit dark. But the quality of service makes up for this.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank MIssWriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aurora147289, Director of Sales at El Embajador, a Royal Hideaway Hotel, responded to this review, 18 September 2011
Having guests coming from all over The Caribbean, was such a very pleasant visit for the staff of Occidental El Embajador. Once more, thanks for choosing our property for being the hostess of your activity during the month of September. Also, it is very grateful to know that your stay with us, was distinguished by our service!
Wishing you great success in all upcoming Caribbean Exports Fairs.

It was a pleasure serving you!!!
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Santo Domingo, Dominican Republic
1 review
Reviewed 8 September 2011

I booked 15 rooms for an important group visiting PwC Dominican Republic. Our group coordinator and the executives at reservation center offered excellent service before, during and after the visits. All guests were comfortable and liked everything about the hotel - their rooms, the food, hospitality and services.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aurora147289, Director of Sales at El Embajador, a Royal Hideaway Hotel, responded to this review, 12 September 2011
It was a pleasure for the Staff at Occidental El Embajador to assist everyone that came from this group. Guest satisfactions is our priority, and happy guests keep us moving foward to excellence.

Thanks for choosing us!!!

Aurora Sagredo
Sales Manager
Occidental El Embajador.
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Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2011

Since I made the first call to confirm my reservation, the service was great. I stayed for a night in the executive floor and they gave exactly what I asked for: a room with sea view!

The room was neatly arranged, the the temperature was ideal (not freezing nor hot). The bed was excellent and the bathroom was great, clean and shiny, plus, the products were high quality.

The two things I most like were: the view of the room and the service. I cooked a very special menu for my girl and forgot the candles. Well, they also provided me those candles without any objection.

The breakfast was great (they have skim milk), the food was fresh and NOT greasy. And the views from the breakfast room was also GREAT.

I really suggest this hotel for any occasion: couples, business or just to relax.

GREAT GREAT GREAT!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Manuel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Embajador, a Royal Hideaway Hotel

Property: El Embajador, a Royal Hideaway Hotel
Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#4 Family Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo

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