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Hotel Napolitano
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Reviews (208)
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All reviewsqueen sizefacing the seanice hotel to staysmall casinobed sheetsstayed here for nightspool area isshort stayrecommend this hotelcolonial zonespecial thanksmaleconpaulinaterrazabellmanconsdomingo
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1 - 6 of 208 reviews
Reviewed 1 September 2017

I stayed at this Hotel and I when I checked in they asked me for my credit card, when I told them to charge the amount of my staying they told me they will put on my card a higher amount in case I need to spend money at the restaurant.
when I checked out they charged my staying in Dominican Pesos, I asked him is that amount the same as my reservation in Dollars he replied "but off course Sir"
When I checked my invoice he over charged $ 50 dollars which I am sure he put in his pocked, when I called him, his answer was " well you signed for that charge sir'.
So it is true what People say about this hotel, they overcharge when you check out, my advice is PAY IN CASH so they don't get the chance to rip you off, they think once you leave the country that's it, you are gone, no chance you will get your money back but YOU can still call your credit card and get even.

Room Tip: Do not give your credit card, they will over charge you.
  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank lince134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelnapolitanosdq, Manager at Hotel Napolitano, responded to this reviewResponded 16 September 2017
Google Translation

Senor estamos investigando su caso , nos puede facilitar su email por favor?

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Reviewed 27 August 2017

The Napolitano is an average hotel room with great views of the sea. If you can pay a little more, reserve the superior rooms as they are more modern and spacious. Wifi works poorly, breakfast is typical tasty Dominican foods, and they have a small casino enclosed. Expect to find some wear and tear around this hotel and in your room. If you go in not expecting a 5 star hotel you will more than likely love it. The pool area is a gem and a good way to kill time. The restaurant i found to be quite tasteless during the evening. With that said its by far the best hotel in the colonial zone. The other hotels are extremely dated with tiny rooms.

Room Tip: Book a superior room for more room and better views of the sea.
  • Stayed: July 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Andre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

I found this hotel which had a way better price than others I used to stay in.
Located right on the Malecon and close to all. Was surprised about the spacious room with 2 queen size beds, loved the view to the ocean. Also bathroom was nice and clean with little soaps, shampoo and conditioner....Evening and dinner I spend in the restaurant next to the pool. Delicious filet, ice cold beer and great wine!
Also very friendly service! After a good night sleep I did enjoy a really great break fast buffet with lots of variety of all you can imagine! Coffee was really perfect!

Room Tip: I stayed in 1 of the normal rooms it was great
  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank andreathumeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeydiAlcantara2, Director Comercial at Hotel Napolitano, responded to this reviewResponded 13 September 2017

Thank you for staying with us and taking the time to write us your comment, it is a great pleasure for us to welcome you in our facilities.

We hope to see you soon
Greetings from all Napolitano team, we are at your disposal for anything you need.

Best regards

Leydi Alcántara
Sales Manager

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Reviewed 26 June 2017

The hotel is great overall. Many employees remembered me. Bellman Richard is excellent. Very personal and just great. Angel and the evening bartender were great as well as morning staff at the terraza. But my favorite was Paulina in housekeeping. I asked to stay on 5th floor so Paulina took care of my room, she provides special service. I even dropped my safety deposit box key, she found it in the room and returned to me. I left most of my valuables outside in plain view and nothing was ever missing. I will continue to return to El Napolitano...special thanks to Leydi Alcántara.

Room Tip: All rooms have ocean view
  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Fidel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leydi Massiel A, Director of Sales at Hotel Napolitano, responded to this reviewResponded 8 September 2017

Dear Fidel S

Thank you for your wonderful comment, for us it is always a pleasure to welcome you in this your home. Greetings from the whole team Napolitano :)

I reiterate to your orders for what do you need.

Best regards,

Leydi Alcantara

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Reviewed 23 April 2017

Stayed here for 3 nights in September. I got a room at the top over-looking the pool. It has an amazing view. I would definitely recommend. Breakfast was good there and I paid for dinner there every night. It was good also. My only cons to this place was when it was raining, the rain got in somehow through the walls. It leaked really bad and there was a puddle which got the bed sheets wet, since they were hanging off the bed unto the floor. The window was definitely closed while it was raining. You don't want to wake up and step in a puddle like I did. After a phone call to the receptionist, they came to mop up the water. Other than that everything else was great.

Room Tip: Get a room on the higher floor overlooking the pool. Do not stay in these room during rainy season.
  • Stayed: September 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank ccL6091KR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeydiAlcantara2, Director de Relaciones Públicas at Hotel Napolitano, responded to this reviewResponded 29 May 2017


Dear ccL6091KR

Thank you very much for taking the time to leave us your comment, we are happy to know that you have been able to enjoy our wonderful sea view. Thank you for your visit we hope to see you again, we have corrected the problem of filtered water, so that during your next visit you can enjoy your stay without worries.

I reiterate to your orders for what you need

Best regards :)

Leydi Alcántara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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