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“No Quality”

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Iberostar Costa Dorada
Ranked #2 of 41 Hotels in Puerto Plata
GreenLeadersPlatinum level
Punta Cana, Dominican Republic
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“No Quality”
1 of 5 bubbles Reviewed 22 February 2012

I stayed at this hotel for five nights through Apple Vacations.

What a disappointment. The rooms are very old and beat up. The air conditioning only works when the motion detector is activated, so the rooms always have a funky smell, and your clothes end up smelling musty. If you call guest services to complain, they give you the run around.
The bathroom is very small and old fashioned.
The tv is not flat screen, but one of those very old boxy models.
The food is mediocre and they have flies all over the main restaurant. I even found one floating with the olives, so disgusting!
Let me tell you about the dinks now... The beer is the cheapest found in the country and the other drinks are all watered down. Who do they think they can fool?
The grounds are pretty... And that's all they have going on for them. I will never make the mistake of going back there.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank ACM_PUJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 23 February 2012
Dear Guest AMC_PUJ,
We want to thank you for having chosen Iberostar as your destination for your vacations; and for taking time to write a review about your stay among us.
In the name of the Iberostar Costa Dorada Hotel Manager, Maria Berbel and her team, we want to express how deeply sorry we are to hear that we could not fulfill all your expectations towards out hotel facilities and services. Iberostar Hotels & Resorts is the leading hotel chain for vacation hotels with more than 100 hotels at the disposal for our beloved guests. In each of our hotels Iberostar our basic principles are to provide the best service and to offer the best quality of products. It is really disappointing that you have left the hotel having in mind an opposite experience.
We are seriously open to hear our beloved guests’ concerns and suggestion. I have already sent your comments to the corresponding departments, so we could take measures to avoid these incidences in the future. We hope to give us the opportunity to provide the care and quality you deserve at a future visit, please contact us to help you enjoy your next visit.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,229)
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English first
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

Excellent service, the shows at night were first rate. Musicians were very good. Performers were excellent. The dive shop personnel were excelenet. Hats off to Andrea, Nate, Nana and Stanley at the dive shop. Great dives. Snorkelling off the beach was good. There was a wide variety of food, which was very good as well. The service was first rate. Certain spots on the beach had a weedy shore line however there were plenty of spots to swim.

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
6 Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 23 February 2012
Dear Guest DougB,
In the name of Iberostar Costa Dorada Hotel Manager, Mrs. Maria Berbel and her team, I would like to thank you for having chosen our hotel as the destination for your vacations, also for taking the time to post a review about your stay among us.
It is a pleasure to read that you enjoyed our hotel activities during the day (Star Friends and water sports staff) and during the evening (our excellent shows). I will send your positive comments to our staff members (musicians included); they will be thankful.
We are here waiting for your next visit, please contact us to help you enjoy your next stay with us.
Yours Sincerely,
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

Gr8 service any enjoyed the resort n best of all having a nice time with "Sexyface" he made sure of making you feel very welcome

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mari-H82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 23 February 2012
Dear Guest MariH8,
We want to thank you for lovely comment posted in Tripadvisor. We also thank you for having visited Iberostar Costa Dorada Hotel.
In the name of the Iberostar Costa Dorada Hotel Manager, Mrs. Maria Berbel, we are glad to hear that you enjoyed for our accommodations, our exquisite food, our amenities; and our Star Friends members. I will send your greeting to “Sexyface”, he will be thankful to know that he helped you to enjoy your stay among us.
We are looking forward to welcome you back, please contact us before your arrival.
With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northants
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

This hotel is worth trying the food is excellent,its very clean the staff are very friendly, especially the entertainment team, maria, santa,gigi, cappucinno,steven,shakira,paul,unfortunatly no longer works theres,what a loss to the hotel, the buffet staff, especially nelson was excellent.you never had to wait ,he was so lovely, i was so sad to say goodbye to him,what more can i say,except are holiday was excellent,the only thing that i would say is the beach was fine the water had a lot of weed, Transfer time from airport was only about 20 mins,thats a plus plus,in my books.I just cannot say enough about the friendliness off all the staff including the lobby bar,Nothing was to much trouble.both myself and my partner would stay here again. One thing i would say is stay away from the casino outside.its a complete scam.

Room Tip: All rooms are nice.we had 2001,it was close to pool resturants,beach.Plus this was a ground floor.It...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tinamariamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 23 February 2012
Dear Guest Tinamariamoon,
In the name of the Iberostar Costa Dorada Hotel Manager, Ms. María Berbel, we want to thank you for choosing our hotel to spend your holiday vacations. We also thank you for taking time to write a review about your experience.
It is a pleasure to read that you have enjoyed again our services and facilities. We are also thankful for your kind words about our staff members. In Iberostar we aim to ensure a memorable holiday to our beloved guests. I will send your greeting to Nelson, your waiter, and to all Star Friends members. They will be thankful for your lovely lines.
We are already willing to welcome you back, please contact us to assist you for your next visit.
With regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

WE had four people on our trip and two had leg and foot troubles. Staff was very helpful and hotel was reasonably accomodating. Beware ... The buildings have three floors and no elevators. Some times the staff was a little slow getting things done but was always polite and gracious. Jihana at the front desk was super at handling any problems. The waitstaff were all great and the dining facilities and food were as well. Bring an electrical converter with you and get to the pool early. The chairs really fill up fast and nobody leaves!

Room Tip: Take the time to check out room and sorroundings before getting settled. We had two rooms and change...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SunchasersinHeaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 29 February 2012
Dear Guests,
On the behalf of Iberostar Costa Dorada Hotel Manager, Mrs. Maria Berbel and her team, I would like to thank you for having chosen our hotel as the destination for your vacations, also for taking the time to post a review about your stay among us. We are glad to hear that you had amazing holidays in spite of your motion problems. We are committed to ensure to all our guests a memorable experience. We are glad to read your positive comments about our staff members. They will be glad to hear about them.
On the other hand, we will work in the speed while pleasing a request. I have sent your concerns to all departments to avoid this situation in the future,
We wait for your mail telling us your next visit details,
With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

We spent Feb.11-Feb.18 at ICD and could not have been happier. My girlfriend was a first time traveller and I wanted this to be a vacation to remember so I chose this resort based on previous reviews on Tripadvisor. Needless to say I was not disappointed!

Check-in was seamless as we were given our room keys and registration cards at the airport. Our room faced the walkway on the second floor of Building 6 (6109) so we had it switched the next morning to a pool view on the third floor of Building 1 (1219) without any problem. Just a note: for best pool views, Buildings 2,3,6,7 and 8 with numbers between in the 16-22 range. Floors are 0=ground, 1=second and 2=third so 2219 would be building 2 on the second floor, room 19.

The grounds, food and staff were beyond compare. Always someone cleaning, smiling or encouraging you to join an activity. As hard as I tried I could not find anything negative to say about this property. If we had stayed another week I'm sure the influx of extremely loud and rude students who arrived on our second last day might have clouded our judgement slightly but it would not have been a reflection of the the staff or service here.

As everyone has commented on almost every aspect of ICD I will not duplicate all the previous reviews. What I will say is that as a somewhat experienced traveller I was a little concerned about getting sick but those fears were totally unfounded. My girlfriend who is very cautious about what she eats at home tried pretty much everything without once feeling ill. The food was fantastic without fail.


We were lucky enough to have met a wonderful group of people from England who truly made for some fun times during the week. Cheers to them!! BTW, I finally did win a t-shirt!!!

So, I can say without a doubt that we would return next week if we could. By far the best resort I've stayed at!

Martin

Room Tip: Rooms with numbers between 16-22 in buildings 2,3 and 6,7,8 face the pool.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mdp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 23 February 2012
Dear Guest Mdp22,
I want to thank you for taking time to write a review in Tripadvisor about your stay in Iberostar Costa Dorada Hotel. In the name of Hotel Manager, Mrs. Maria Berbel, I also thank you for choosing Iberostar to spend Valentine’s Day.
We want to express how happy we are to read that you had a memorable Valentine’s Day with us, the exquisite quality of food provided during the whole stay, and the service provided by our staff members. We are really thankful for your lovely comments towards them. In Iberostar we are committed to provide the best service and an exquisite gastronomy. We are glad to have fulfilled your expectations.
We look forward to welcome you again in the future, and feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Accrington, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

My wife and I revisited this hotel during the first two weeks of February and found the standards still very high. The staff nearly all remembered us from last year and were at pains to make us feel welcome. On the second day we went back to our room to find a note thanking us for choosing this hotel again along with a half bottle of rum and a basket of fruit.
The food is still excellent and the drinks at the bar first class and the entertainment staff are brilliant.
One note of crticism however. Last year the dinner wine was nice but now the stuff served up is diabolical and they try to sell you overpriced wines from a wine list, presented to you by a wierd wine waiter. The way around this is to ask for Cava, which is free and much more acceptable than the wine.
Still a very good hotel though and well worth a visit.

Room Tip: There are no lifts so avoid the top floor (room numbers starting in 2) and ask for a pool view.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank AlanEd42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 29 February 2012
Dear guest AlanEd
In the name of the Hotel Iberostar Costa Dorada Manager, Maria Berbel, I want to thank you for taking time to write a review about your stay with us. We also thank you for your loyalty towards our hotel premises and facilities.
We want to express you how glad we are to read that your second visit has been as great as usual. We are happy to know that you valued positively the hard work of our staff members, the varied gastronomy and the quality of the drinks and beverages. In Iberostar we seek to treat our guests as “stars” during vacations. We are satisfied to know that we accomplished our goal with you again.
We look forward to welcoming you for the third time; feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Costa Dorada

Property: Iberostar Costa Dorada
Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto Plata
#2 Luxury Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#2 On the Beach Hotel in Puerto Plata
#2 Spa Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Best Value Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 498 Double Rooms and 18 spacious Junior Suites. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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