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“vacation from hell” 1 of 5 bubbles
Review of ClubHotel Riu Bachata

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ClubHotel Riu Bachata
Ranked #11 of 41 Hotels in Puerto Plata
Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“vacation from hell”
1 of 5 bubbles Reviewed 23 February 2012

Just to let you people know this hotel shouldn't be considered a 5 star hotel , the food is horrible if you don't mind eating iguana burgers and rare meat with blood and a pizza with mosquitios than go right ahead and book this trip . I felt like i was on fear factor . The workers were nice but please avoid rm 236 like the plague that room is haunted and i am serious about that . We booked ocean view and they said they were booked so call the next day they did find an ocean view room for us but we would have to look around the corner of the wall and you see palm trees and maybe a spec of the ocean so we decided to stay in the room they gave us .The third day we had enough of the ghost and the things that were happening in the room so they changed our room right away the guy didn't even help us with our luggage he threw us the key cause he was scared to enter our room so they gave us room 221 which had no problem with ghost but ants or some kind of bug under the tv and glass that is on top of the dresser we addressed that problem but no one ever came so thanks riu for the 9 nights of hell .... riu in punta cana is much better even riu in cancun ..... So please think before you book with this hotel . We met a lot of people that had problems with the fan and water . This hotel also advised their is room service that is a lie and they dont refill your soda or water till three days .............

Room Tip: dont get room 236 or i believe 1458 .... they said 1458 is haunted also
See more room tips
  • Stayed February 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
14 Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,003)
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English first
Ajax, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 February 2012

Just returned home on Feb. 21, 2012 after 2 great weeks at the Riu Bachata. Please do not pay any attention to the negative reviews. This is at least a 4 1/2 star hotel. It is also the cleanest hotel I have ever been to. (12th trip to the Dominican)
Food, although not gourmet was well above average with lots to chose from.
I would recommend an oceanview room. Beautiful views of the bay and mountains.
The staff was wonderful including Fredrich, the service manager, who was always around to answer any questions and look after any problems.
When this complex was built riu did not want to cut down any of the hundreds of beautiful palm tree unless they really had to. The one result of this is a very shady beach. This is a beautiful beach but not for sun lovers. Lots of sun at the fabulous pool.
We golfed 10 minutes away at the Los Mangoes Golf Club. Not a great course but OK for the $25 green fees and they will pick you up at the hotel.
The Casino, which is not operated by the hotel, has terrible odds so be carful and do not expect to win.
All in all our group have a fabulous vacation and are looking forward to returning next year.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 23 February 2012

Sometimes very good and sometimes bad but there is always a tasty burger and pizza available.

Helpful?
Thank KDH5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 23 February 2012

Feb 9-17 2012 were the dates for my second trip to Bachata and after a glowing review last year I now understand how some people could write a bad review. With that said the value of this resort will keep me from trashing this place. At sub $100 USD per person per night it still has to be one of the best dollar for dollar resorts in the Caribbean. It is also a true all-inclusive resort; short of tipping (which it looks like most people don't do but you should) you won’t spend a dollar on this vacation (unless you like to buy trinket crap or gamble). There is no up selling, guilting you into a better wine, and there is no more popular bar or restaurant to walk to that requires cash.
How did my experience change this time? My room was not ready at the time promised (3pm) no big deal. Then when it was ready an hour later the ocean view room that was paid for was only partially delivered. The room was a corner room in the second floor of an ocean building. While the room was an ocean side room the balcony faced directly into another balcony/room instead of the ocean like I had last year. This wasn’t going to fly so I went to the desk and asked for a room change. They said they over booked their ocean rooms and couldn’t do anything about it. I smiled and said that I was going to be here for a week and would like to change as soon as possible. They suggested I check back tomorrow. I did and was given a very similar room to what i already had; another corner room looking into another room across the way. I was forced to complain again and this time a manager over hearing my complaints told the desk person to put me in a traditional ocean view room. Great, the only problem was that it wouldn’t be ready until after 3pm. So for more than 24 hours I never really unpacked and felt like an interloper. If it wasn’t for the perfect weather and rum drinks during this time frame I might have actually been upset.
Then the weather changed. In my previous review I noted that this place lives and dies by the weather. When it is sunny and warm this place is paradise and you will want for nothing. When it is raining there is not much to do, almost nothing to do. The lively bars become dreary and the resort offers little to no daytime entertainment. Last year each rainy day we faced was broken up mid-afternoon with long patches of brilliant sunlight. This year that was not the case. We all faced 4 days of wall-to-wall clouds with persistent rains. I don’t include this as a fault of the resort obviously but it speaks to how people could have a bad time. Crappie weather, wrong room, hit and miss food and this will certainly change someone’s attitude and their perspective of this resort. Fortunately my trip was long enough to ride out the storm and embrace perfect weather again; and with that my review turned from mediocre to very good.

All my gripes from last year remain. The beer and wine suck. The food is all over the map. Sometimes-brilliant pork chops and steak other days not so much. This year there seemed to be less variation of the entrees than years past but I certainly have had much worse food at other resorts. Every thing was perfectly seasoned, sometimes over-cooked but at least it was seasoned perfectly. When not pleased with the entree options I was always satisfied with a burger or pizza from the snack shack stations.
For the reviews that complain about the beach being small and filled with trees they clearly did not explore the resort to its fullest extent. The beach right smack in front of Bachata is the smallest beach with trees down to the water line but a brief walk to the left offers a quiet lagoon that leaves you feeling like you are pleasantly stranded on a desert island. A slightly longer walk to the right brings you to a large sandy beach with ample sun drenched seating. In my mind this resorts offers something for everyone, a lively pool with a swim up bar, quiet shaded pool areas, sunny and sandy beach areas, etc.
I am pleased to report the Internet has improved from last year. It went from unreliable and virtually useless to semi-reliable, and slow, with a limited reach. It only reaches some lobby areas and does not the rooms. The rooms also suffer from a nearly useless TV experience. But vacations should not be about TV and Internet... unless it rains in which you have few other entertainment options. So plan ahead and load up your computer with downloaded TV shows and movies for the rainy days. You probably wont be able to successfully stream or download anything once you have arrived.
Other travel tips:
Bring ample singles for tips.
Tip the mini-bar fridge if you would like more than two beers every other day. The bar drinks aren’t exactly strong but they are more than happy to add more rum to any drink that you have. They will be happy to make you any kind of drink you just have to ask.

I will probably go back to Bachata... and pray for sunshine.

Stayed February 2012, travelled with friends
Helpful?
6 Thank KDH5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

The beach side is more relaxing, although the poolside has activities which make it more lively if you enjoy the activities.
The bed needs to be change, cause when you wake up you felt your body is sore.
The real score on this is a nice beach clear water.
Food is just rated as good, although they change daily such as one day roast Turkey; chicken or pork leg but still (roasted). Paella is great with seafoods, shrimps and lobsters.
Staff are friendly, I enjoy tipping most of the time the cleaner; the people who fry your eggs; the one that cut the roast Turkey, they are the forgotten people, although tipping the helpful and attentive waiter is much awarding scene.
The price that I paid was really good and a relaxing vacation.
You can not have all in one (great price and great place) you must be kidding.
Big Cheers for the Riu Hotels.

Room Tip: Should pick rooms at the corner so that people that are rude and talk loud can be easily ignored.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank URDABEST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 22 February 2012

Shame on Sunwing Vacations Canada and Riu for advertising Riu Bachata as a five-star resort. Riu Bachata is nowhere near the five-star rating Sunwing promotes it in its website: food quality and variety is extremely poor to say the least, our guest-room was smelly and featured noticeably old, well-worn, soiled mattresses and rancid-smelling linens, mold grew in the bathroom... Vermin run rampant in and around the grounds and outdoor bars, and staff would do nothing but laugh when mice and rats were reported as running free. This is by far the worst all-inclusive resort where I've ever vacationed. I thought the RIU brand stood for a certain level of quality standard but RIU Bacahata prooves the complete opposite. RIU Bachata is nothing more than a classic example of self-misrepresentation in advertising. Daylight robbery!

  • Stayed February 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
13 Thank Al C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swadlincote, United Kingdom
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 22 February 2012

When I booked this weeks break with Sunwing Canada...I was looking forward to a week of luxury as you would expect from a 5 star hotel...

ROOMS damp and smelly although the house keeping were good with the strong bleach it never quite covered up the damp smell..even unused clothes needed washing upon return due to the vile smell..

FOOD was like a work canteen plenty of cheap food which if it didnt get eaten the first night appeared the second and third night in different forms usually as a dominican speciality...yes there are three buffet restaurants but they ALL serve the same and god forbid you try one of the 2 al a carte restaurants (partitioned from the snack bar) but still horrible

STAFF on the whole are pleasant and happy and do the best they can

This is the only all inclusive holiday I have been on and lost weight due to the food its a shame as the grounds are nice and well maintained ...I booked this holiday as I was under the impression RIU stood for quality but on this occasion its was daylight robbery...

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Bachata

Property: ClubHotel Riu Bachata
Address: Bahia de Maimon, Puerto Plata 57000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Puerto Plata
#4 Spa Hotel in Puerto Plata
#5 Romantic Hotel in Puerto Plata
#8 Family Hotel in Puerto Plata
#9 Top resorts Hotel in Puerto Plata
#10 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Bachata 3.5*
Number of rooms: 610
Official Description (provided by the hotel):
* Located on the beach in Maimon Bay * Complimentary sun loungers on the beach * Inside the Riu Resort, along with ClubHotels Riu Merengue and Riu Mambo * Main building plus 1 and 2-story bungalows * Surrounded by 50,000 m2 of tropical gardens * 9 km / 5.5 miles from Puerto Plata * 25 m / 81 ft. from Caribbean Street * 25 km / 15.5 miles from Puerto Plata Intl. Airport * 500 m / 1650 ft. from a bus stop * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Bachata Puerto Plata
Clubhotel Riu Bachata Hotel
Clubhotel Riu Bachata Puerto Plata
Riu Bachata Dominican Republic
Riu Puerto Plata
Bachata Riu
Club Hotel Riu Bachata

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