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Cofresi beach
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Cofresi beach
Penthouse balcony Living room
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Cofresi beach
Penthouse balcony
Living room
1 bedroom
Crown suites
Moonlight restaurant
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Puerto Plata, Puerto Plata Province, Dominican Republic

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Laguna Niguel, California, United States
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 15, 2015 for a stay in June 2015
person found this review helpful

The only thing that was a positive on this trip was the room. It was really nice to have each of us have our own bedroom and bathroom. My friend's cousin owned the timeshare membership and allowed us to use it for this trip. We arrived at 5pm and tried out the Italian specialty restaurant on our first night. Food was plain and service was nonexistant. We were relaxing on the patio the first morning drinking coffee when we were interrupted by a staff member telling us he was there to take us on a "tour" . We tried to decline as we had a resort map but could not get out of it. It was not a tour. We were dropped off at the main office for a pressure sales pitch to buy into the timeshare. We told them right away we were not interested but they would not take no for an answer. Why do you pressure someone to buy something when they haven't even had a chance to see a pool or use the beach? Resort management is very disorganized. The only way to get around the property is by shuttle and there was only one running so at one stop we waited over an hour for one. Food sanitation was a big issue. Many times saw food sitting in puddle of water where ice should have been. My friend actually did get sick and even though the resort is all inclusive they would not allow me to take her any food while she was ill and stuck in the room. Internet connection is only possible at two of the beach locations and then was very spotty. Got really tired of eating the same buffet type food over and over again. We had a 7:30 dinner reservation at the on-site Mexican restaurant. We showed up at 7:15 and were told we could not be seated yet even though the restaurant was half empty. She had to get managers approval!! It is a good thing my friend and I could laugh about it all because it became a vacation of what was going to shock us next.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: 2bd/2ba suite
Liked least: Lack of interest by staff to various issues
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
Sorry you was not my guest
The resort have vip services at crown suits tgey will book for you diners and all activities.Also the person who book for you is the person whomyou can complain
Whwn i sent my guest i make sure they have a good wrisbends and acess to all vip areas
next time please let me know
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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