We just returned yesterday from the Royal Suites, it was a beautiful resort. The lobby is beautiful and you are greeted warmly, with a champagne flute of fruit juice. The check in was great. The female bar staff in lobby were not so friendly, and it seemed like we were interrupting them to eat a drink. That continued throughout the week, even our tips didn't seem to motivate them to give friendlier service. We upgraded to a swim up room, which is a MUST! It was fantastic and clean. We had a small issue with a clogged shower the first day, but it was repaired immediately. The rooms had minor issues, like bulbs blown and our room service light was out, we brought it to the attention of the butlers several times before it was fixed. All minor issues, it really didn't affect things much. Our mini bar wasn't restocked as requested, but with a swim up room, we had waiters/ waitresses walking by every 15 minutes, so that was amazing. All of them were very friendly, as was the bar staff located nearest our room, number 5307.
The rest of the resort was gorgeous, and the beach was amazing! Security seemed to be very attentive and the royal suites private beach was for the most part quiet and peaceful. The servers were around on the beach often to refresh drinks and hand out pizza. VERY NICE. If you want to spend a day at the beach, get there early and reserve. We were disappointed to show up on day at 9:15 and couldn't get a towel or a chair! The pool/beach staff weren't overly concerned with helping find a spot either. Luckily, we went back to our abulous swim up room and had a great day. But when you pay for the royal suites you would at least hope that they had enough beach chairs for you. We also found that the beach was clean, as we're the bathrooms around the complex.
The restaurants were average. Don't expect five star food, that will not happen. But speaking with other tourists that have been all over, this place was one of the top. If you want the Japanese show cooking, book it your first day there or you will be out of luck. We arrived and tried to book it on Wednesday and we couldn't get in until the following Tuesday night. Reservations for all spots is very important. The Chinese restaurant, Bamboo was great, as well as the Mexican restaurant. We had breakfast everyday except one at the Royal Gourmet. The service was better, there was less of a selection of food, but it was better quality and it was far more relaxing than he other breakfast spots. We visited some of the other buffet restaurants around the entire complex and they were good, but busy and loud. The Piña Coladas were FABULOUS!
The casino was creepy. That's all I can say:)
The service by staff was either really good or really bad. The women tended to be crusty, except the crepe making girl at the Royal Gourmet, she was sweet. The male servers and staff were hit and miss. We had a fantastic server named Francis that seemed to show up at several spots we ate at, we loved him. The butler at our spot, David was great, as we're the others that were there when he wasn't. Always willing to call you a golf cart to take you somewhere or help you out any way they could.
The last day we just kind of gave up on our usual tipping habits, unless it was someone that went out of their way or had been friendly all week, because the staff just didn't seem to care all that much.
I liked the resort and we had a great time, the swim up room can't be beat! Neither can the drinks.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Expedia so you can book your The Royal Suites Turquesa by Palladium reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana