Upon arrival we found 2 small issues with our room which were dealt with quickly after reporting, however we did feel the front desk staff could have been more sympathetic to our complaints rather than making us feel we were wasting their time (an apology would have been nice). Having said this we had a lovely holiday, the food was very good, we would definately recomment the Le Chanterelle. The beach was fantastic, the usual problem with guests reserving sun beds and not using them but you get this everywhere. The staff overall were excellent, ok their English was sometimes limited but so is our Spanish and they were always willing to try and understand so just be patient and you will be rewarded. The 'butler' service was more of a Concierge service but was very good - Thanks to Dominica (our butler for room 5626) she was excellent. We went on an excursion to Santo Domingo which we would recommend highly if you want to see the history of this lovely country, but be warned it is a long journey!! Overall we would certainly reccommend this hotel and hope to return someday soon. Thank you for a lovely holiday.
PS DO NOT MISS THE CIRCUS SHOW - EXCELLENT!!!
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana