My wife and I spent a week at the Gran Bahia – Ambar in Punta Cana. It's important to remember that the Ambar has facilities which are not available to other members of the property. Here are some of our experiences:
1.Check-in was a little strange, the front desk had our room information ready, along with dinner reservations, which I had emailed the hotel earlier. However, they insisted on a paper copy of the hotels.com email reservation. I provided them with both reservation numbers from hotels.com and the Gran Bahia. After three different employees and three different emails to accounts they specified, the issue was finally resolved.
2.The service, selection and food at the Palmrya buffet was great, we had breakfast and lunch at the Palmyra every day, except one, when we ate at the buffet by the beach, which I would not recommend. Dinner at the Palmrya was great too, for all the reasons listed above.
3.Dinner at the Belle Italiano was less than great, to begin with it seemed strange that the format is to serve the meals, but tell the guests to help themselves to the salad bar. Both the appetizers and meal took a long time to arrive and when the meal did arrive it wasn't very good. We had a few bites and then left to return to the Palmrya buffet.
4.The beach was great, we had plenty of shade under the palapas. And drinks were available at the hut on the beach.
5.We never got to lounge by the pool. Unfortunately, all shaded seats were occupied by 7:30 – 7:45 am. There are other seats available at that time, however, we preferred shade over proximity to the pool. One morning I did secure a set of chairs at approx. 7:45 and made the mistake of going back to the room, unfortunately security removed my towels, books and sunscreen, because it was before 8:00am. It seems like poor customer service, to be THAT strict about removing belongings.
6.While I'm not a wine drinker, my wife was disappointed at the house red wine, we heard this complaint from others as well. However, the mojitos at the lobby bar were good.
7.The pillow service proved elusive, my wife tried four different nights to get a scented pillow. She called the “Express Service” number twice, she asked at the front desk, she asked “Guest Services” but never received a pillow.
8.It did appear that tipping was very prominent here, in my stays at all-inclusive hotels, I have not seen this much tipping. I also noticed that the bartenders would pass me over to take a woman's order. Not a complaint, just an observation.
9.The room was well maintained, the maids were great.
10.The grounds are very well kept and attractive.
- Official Description (provided by the hotel):
- Facilities and services 1 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana