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Reviewed August 14, 2018

Resort itself is nice... Pool is beautiful but rooms are worthy of 1 star. Front desk staff is rude and not very accommodating. Claims to be all inclusive but only 5/12 restaurants are included... There is a 15$-30$/pp upcharge. Room service is not included and you have to pay $40 for wifi!

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank ccliggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy P, Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded August 15, 2018

Dear guest,

We would like to very much appreciate your kind comments regarding our resort and the pool facilities.

We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes.

We sincerely think that our Dominican employees from nature are educated and a symbol of hospitality. For that reason, we cannot imagine that our employees are being rude to our valued guests. We have an ongoing training program about courtesy and customer services. Our sincere apologies for any exception, which may have occurred in this aspect.

Please note, that our website clearly describes all inclusions within our hotel and the additional facilities to use at the neighboor hotel Bavaro Palace.

Also we wish to inform that we offer free wifi in different areas, as well as some of our room categories do include free wifi.

Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Bavaro.

Kind regards
Sandy Pfeil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 14, 2018 via mobile

This resort was beyond our expectations. It was very clean,very well kept. The staff was exceptional, very kind,very helpful and they also knew English. The food was amazing,We were very impressed and very pleased. Will definitely visit again in the future.

Stayed: August 2018, travelled as a couple
Thank Tony t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded August 25, 2018

Dear guests,
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless always to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards, Sandy Pfeil

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Reviewed August 14, 2018

My husband, some friends and I had a blast in this perfect getaway spot. We danced, drank rested and chilled during our stay. The service was great, the space was perfect and the food was very fullfillin. We could enjoy the best of both worlds, we relaxed by the adults only pool or by the family bar in the pool on the Palace hotel. Either way, there's always something to do, if not the beds were so comfy that a nap could always be a good option. Other activities:Transportation and yours were very reliable and puntual. Our concierge agent, Emma, provided us with great options for our stay. The boogies and Coco Bongo are a must!!

  • Stayed: August 2018, travelled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with Barcelo Hotels & Resorts
Thank sajimenez92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded August 25, 2018

Dear guests,
Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Moreover, we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards, Sandy Pfeil

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Reviewed August 14, 2018

The six of us stayed for seven days with all inclusive benefits. The service and staff are wonderful. For the most part, the food was great. At couple of times we were disappointed, but nothing major (It's tough ordering seafood in anywhere else but New England!). There is definitely seaweed, but I have to say it was not a deal breaker for me. The ocean is warm and beautiful, and if you walk a few feet past the seaweed, you're good to go. We wish there were a few more activities during the day, such as various games, tournaments, or challenges by the pool. The adult side is definitely more laid back. A few days our group went over to the family resort and enjoyed the swim up bar and more active pool. Our group also did the Adventure Boogies excursion, which was affordable and fun! A couple pieces of advice, bring your insulated canteen (the drinks are small and ice melts fast), a waterproof case for the phone, and some gooood conditioner for the hair!

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank breeb215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded August 26, 2018

Dear guests,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best Regards,
Sandy Pfei

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Reviewed August 13, 2018

The room was dated and smelled of mildew and mold. The food was average and we were served cheap liquor. We were told we had first choice as premium level customers to pick the restaurants we wanted and then were told no reservations available. Vouchers were actually just discounts you had to purchase things to get a percentage off. We were not told that. I love the Beach and was horribly disappointed to see how much seaweed was on it every day and could not enjoy being on it. The only upside was that the weather was beautiful so I got to lay out by the pool everyday but I could do that back home also. I wouldn’t have needed to travel and spend thousands of dollars to do that!

Stayed: August 2018, travelled as a couple
2  Thank Tereza1132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded August 26, 2018

Dear guests,

We were very disappointed to read your experience during your stay in our Barceló Bavaro beach hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes.Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. 

Best Regards,
Sandy Pfeil

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