I am never one to complain or make waves and never write reviews about places. But this place is the worst place I have ever been too! If you like dirty diapers by the pool for days, getting sick from the food/drinks, or seeing blood running down the street from the back of the Gabi buffet then maybe this place is for you!
When we first got to the hotel they rushed us through check-in and did not tell us about how the towel cards work, where to go to get food, or how the trolly system on the resort works. We got there in the afternoon and tried to go to The Grill for dinner they asked if we made reservations, which we didn't know we had too. They told us to go to the concierge which was closed. The next day the concierge told us we could only book 3 restaurants for dinner even though we were there for 6 days. It took another day to get confirmation for the reservations that we had made.
It should be noted that Aqua was awful we thought we were eating chef boyardee from a can. I will say the Grill and Mole were great for dinner! On the last day we realized Mole was open for lunch, the information about which restaurants were open and during what eat times along with when you had to make reservations were never relayed to us. If you want to eat breakfast or lunch you have to go to the Gabi or Naos they are the only ones open. One night we eat at the Gabi and both of us got super sick and spend the rest of the trip trying to re-coup and scared to try any of the foods. The second to last night we were leaving the Gabi and saw blood running down the ally out of the kitchen!!!!
Once we figured out how to get towels for the beach we were never told how to get new ones. On top of the seaweed everywhere on the beach and in the water you cannot get a cabana or any place in the shade without having to go out super early in the morning and putting your towel there. The cabanas, beds, and other shaded areas are $$ per day if you don't want to get up early to reserve your own space. If you want to go to the adult pool we were told it was $50 a day per person unless you upgrade which also is more $$$. The regular pool had bandages on the ground, a dirty diaper by the pool for over 4 days, and the pool did not feel chlorinated or cleaned at all each day. I will say the bartenders at the pool were great and very friendly!
Our room is a whole other story.. Our TV was not working during the day, the shower was usually freezing cold and did not drain, and the balcony door would not lock. When we did call someone the maintenance man came and "attempted" to fix everything.
I REALLY RECOMMEND YOU GO SOMEWHERE ELSE! For how expensive this place is it should be perfect! It was far from it!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
- Reservation Options:
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana