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“Great Family Vacation!” 5 of 5 bubbles
Review of Club Med Punta Cana

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Club Med Punta Cana
Ranked #41 of 110 Hotels in Punta Cana
Certificate of Excellence
Shelburne
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Family Vacation!”
5 of 5 bubbles Reviewed 30 April 2012

Just returned from a week with my family of 5 and three other families, a total of 18 of us. Great vacation for us and the kids. Lots to do for adults and kids, ages range from 11 to 16. The village is big, and it felt like it was spread out but the reality is nothing is more than about a 5 minute walk. Food was awesome with a great variey of options for the pickiest to the most adventurous! We spend most of our time at the winsurfing/sailing beach, great Go's Brittney, Kevin, Fabrice, Ivan. I highly recommend water shoes, lots of coral and sharp reefs. All of the kids, 10 of them leaned to windsuff while they were here! The windsurfing equipment is a little hammered, but I can see why, lots of beginners thrashing around. Also played lots of tennis, greated everyday by Jessie, and clinics with Ramon (quite a character, in a good way!) I have read a couple of negative reviews and I have to say they coudn't be more wrong. Club Med is about having fun and enjoying the surrondings, if you want to be pampered go to the Four Seasons!

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank willvt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 8 May 2012
Dear willvt1,
We’re so happy to hear you had a great time vacationing at our Punta Cana resort with your family. It is so awesome that you all enjoyed learning how to windsurf, and we bet you are all pros now! It makes us happy that you had a great time participating in all of our activities! Thank you for taking the time to leave us your feedback. Come back and see us soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (631)
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English first
Gatineau, Qc
1 review
5 of 5 bubbles Reviewed 30 April 2012

We were at the Punta Cana Village from March 17 to 24, 2012. As we arrived, we were welcomed by many GOs. Julien from Public Relation and Marie-Pascale from reception took care of us as we arrived. Marie-Pascale showed us different accommodation while waiting for our luggage to be brought to our room. We were very impressed with their professionalism and enthusiasm. The whole week over there was paradise. Food was more than excellent and very well presented. There were choices for everyone’s liking. And the desserts … wow!!! You need to try the chocolate bread. Thanks to Leo, Mike, Jonathan, Elisa, Joannie, the wine waiter, and all the team from the kitchens for making our meals’ time a gustative experience. Though we didn’t have any children, we had the chance to discuss with Alban, Audrey and Vanessa who were taking care of the children & teenagers during the day and also at night for the teenagers. They were explaining their days with the kids with passion. Your children would have the best time ever. Rooms were well cleaned and the staff cleaning our room was very friendly. We had the chance to talk to Pascale who is in charge of all the staff doing the rooms, and once again you detect a real professionalism. We really enjoyed every moment, taking the time to try all kinds of sports. Thanks to Kevin, Jessie, Kim, Tony, Marisa and Lenny for passing on their energy to us. After a fulfilled day, it was nice to relax at the bar and discuss with the personnel. We had the chance to meet Mauricio, Tim and Julia. All were so friendly. We are probably forgetting some names but really, each and everyone of the GOs were great. At last, we would like to thank the Chef of the Village, Bark, who was taking the time to discuss with the guess and making sure we were all enjoying ourselves. His dedication is definitely contagious to all his personnel. We could have summarized our vacation as “beautiful weather, excellent food and great time” but we thought it was important to thank all the people who made the difference.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndreeGatineau_Qc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 8 May 2012
Dear AndreeGatineua_Qc,
Wow! It sounds like you had an unforgettable vacation at our Punta Cana resort! We’re so happy you enjoyed all aspects of our resort! It sounds like you really took advantage of all we have to offer, from our sports activities to enjoying a drink at our bars. We thank you so much for your comments and taking the time to write a review. We hope you come back to visit us again very soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, ON
Level Contributor
76 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

We are a family of four with two kids 10 and 13. We stayed for a week in the Tiara suites. Fantastic views from the suites, excellent service all around. Kids had lots to do with Passworld, trapeze, archery, tennis, snorkeling, kayaking. They spent quite a bit of time in the Tiara pool. All of the staff from the Tiara concierges and managers down to the GE's were friendly and always helpful. We ate most of our meals in the Hispaniola, food variety and quality was excellent. Yes there are a few birds around but its nothing to get fussed over, people. The wine and beer weren't too bad either. Personally we like the buffet approach, never had problems getting a table, never had to wait long for anything. There is so much to do here I can't imagine how anyone could get bored. We did not partake in many of the shows or crazy signs events. Its very close to the airport, ie a 10 min cab ride. Overall, superb vacation.

Room Tip: Stay in the Tiara suites. There are more than enough lounge chairs for all guests, and the views ar...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CDNtraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 8 May 2012
Dear CDNtraveller66,
Thank you for writing a review for us! We’re so happy to hear you had a great time at our Punta Cana resort with your family. It sounds like you had fun trying out all of our great activities like kayaking, trapezing, and relaxing by the pool. We’re glad that your kids enjoyed all of the programming! Thank you again for taking the time to leave your comments. Safe travels, and come back to see us soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

Having returned yesterday from a relaxing and invigorating week at Club Med Punta Cana, I recommend this property to anyone looking for the ideal vacation. The tropical setting, beautiful landscaping and spacious guest rooms and public spaces are only the beginning.
What makes this Club Med memorable is the wonderful people who do everything possible to make every guest feel like a VIP.
I send out special compliments to the following Gentils Organisateurs for memorable service:
Barq, Chef de Village, who finds a way to make a large resort feel intimate and welcoming
Chokry, Hotel Manager, who treats guests like family with his ready smile and kind words
Ruben, Executive Chef, whose sumptuous buffets are well-presented and delicious
Farid, Maitre Patissier, whose desserts remind guests why the French are renowned for classic recipes
Sylvia, whose oceanside yoga and pilates classes are offered with expertise, grace, and charm
Rafik, who brings new meaning to the term "Guest Relations"
Elisa, who prepares crepes and serves desserts to each guest by name
The short order chef from Indonesia who cooks the best Indian Bread (Naan) ever
The short order chef at La Semana breakfast who remembers your egg preference after the second morning
All the support staff who keep the resort running at peak efficiency

  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RGL46Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 8 May 2012
Dear RGL46Boston,
We’re so happy to hear about your fantastic vacation at our Punta Cana resort! We love that you took advantage of all we have to offer by participating in everything from our yoga and pilates classes to our fabulous dining options. We love hearing that our staff made your stay even more enjoyable! Thank you for taking the time to write a review! We hope you come back to visit soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 29 April 2012

We just got back from a week long vacation and it is a very nice place. The facilities are great, the food is terrific and the kids camp is really first rate but there are a few things you should be aware of before your go. This may sound like a gimme but you have to be a real sun worshiper to enjoy this place. There are activities but they are very limited and it really revolves around doing things in the sun, i.e. sailing, kayaking, aerobics in the pool, etc. Also, the dining halls are good but if you don't get there early for a meal they are an absolute mess. Dirty plates and tables everywhere so it leaves you almost no where to sit and eat and if you find a place it's pretty unpleasant. Next up, they say the drinks are all free but you will find that doesn't really matter since the alcohol is either denatured or severely watered down. I understand they do that so you don't have a lot of drunk people at a family resort but don't be surprised if you down 5 gin and tonics and feels nothing. Apparently everyone knows it but they won't really admit it (though some of the staff ultimately did). The service is also pretty bad because there have been recent cuts due to lower bookings so it's in the little things you will notice like the fact that there is only one poor guy getting drinks for both the pool and the beach and it takes at least half an hour to get them. However that won't matter since you never really see him and you'll just give up and make the hike to the bar (it's actually pretty far if you're on the beach and its a pain). Finally, and this is actually a problem, the French, both language and people. Everything is in French and you will definitely feel like an outsider and many, many people, staff and guests alike, don't speak any English. It becomes a problem after a week of not being understood. Also, though 99% of the guests are very, very nice you do get some of the French guests who are insanely rude. Not a day went by without at least a few incidents of a Frenchman cutting in front of us in line, interrupting conversations with a staff person trying to help us, making a snide anti-American remark. We befriended a few other Americans and they said they had the same experience and though the French staff won't say anything other than everything is wonderful at Club Med the Dominican staff will witness it and roll their eyes and some even apologized to us and would say comments like "we always have trouble with the French". Ultimately you just realize it's their world, there are jerks everywhere and in every culture and you have to let it go, but be aware, it will happen.

Also a hint, the airport is bedlam. For some reason they don't understand a flurry of people will show up at about the same time to take flights during the day so it literally took us 3 hours to get through the ticket line then through security, they have 2 people running the 2 x-ray machines servicing approximately 1000 people all trying to make flights that leave at the same time. It's crazy. Also, when you arrive, there are 3 guys looking at passports so that takes over an hour and that's after you pay this $20 per person "visiting the island" fee, I still have no idea what that is actually for but you need to pay in cash.

In Summary, if you want to go to a Club Med, go to Sandpiper in Florida, it's a lot less frustrating.

Room Tip: All the rooms are identical unless you want to pay a huge sum for a deluxe. You're never in it s...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MarkTravelsAllOver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 16 May 2012
Dear MarkTravelsAllOver,
We appreciate you taking the time to write a review about your visit to our Punta Cana resort. It sounds like you had a great time with your family. We’re sorry to learn you did not completely enjoy your dining experiences as we pride ourselves on creating wonderful all-inclusive vacations for all of our guests. Our apologies for any problems you encountered with our staff and other guests. We’re happy you enjoyed the majority of your stay, and we hope you choose to visit us again.

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 April 2012

We just came back from this hotel. We stayed the with our 3 children ( 5yo, 2yo, 9mo ). My youngest got an ear infection. We saw a nurse and a doctor at the hotel. The doctor said my baby could not take the plane due to this infection. I had to stay a couple more days. The nurse took care of everything with the insurance company. My insurance ? No, the Club Med's insurance covered the plane ticket and the stay for 2 nights. Well done !!

This hotel is very well organized for family vacations : play area for the little ones and the older ones, great pool for the kids, another one for the babies. The beach is nice, with many palm tree on it, so shade is not hard to find. We easily found chairs on the beach. Food is good, lots of variety, the theme changes every night. Both restaurant are buffet. Clean beach towels are always available. The only - slightly- negative point would be the rooms. Although they are clean and comfortable, they are not so big, and some of them should be renovated (it's our second stay at this hotel, the one we got this year was better).
I would highly recommend this hotel for family vacations.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Plateausard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 3 May 2012
Dear Plateausard,
We’re glad you had a great time with your family at our Punta Cana resort! We’re sorry your child got an ear infection, but we’re glad everything worked out and hope they are feeling better! It sounds like you really enjoyed spending time with your family at our pool, and at our beach. We will take your recommendation into consideration, as we truly value your opinion of our resort! Thank you for taking the time to write a review! We hope to see you for a third visit very soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 April 2012

We stay at Club Med Jan 2012...and we are booked for next Feb 2013, so clearly we really liked it but I woudl recommend the following to management:
- paint the rusted poles in the Mini club pool
- clean placemats in restaurant or use paper ones for breakfast and lunch when turn over is high
-ensure HVAC is working well
-stock bar fridges with beer
-ensure coffee is hot
-enforce early morning towel placers at the pool who don't show up until noon
-have another food option from 2-6 pm beside the pool bar

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank henney88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 3 May 2012
Dear henney88,
Thank you for taking the time to write a review. We truly value all of your insights and recommendations, and will pass them along to the management team. We’re happy you had such a great time on your vacation in January and can’t wait to see you in February of 2013! Thank you again for this feedback, as it is very important to us!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Med Punta Cana

Property: Club Med Punta Cana
Address: Apartado Postal | 106 Higuey Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Punta Cana
#35 Top resorts Hotel in Punta Cana
#36 Spa Hotel in Punta Cana
#37 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
#41 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Club Med Punta Cana 4*
Number of rooms: 631
Official Description (provided by the hotel):
Discover the Dominican Republic in this all-inclusive family resort, designed over a long white-sand beach, considered to be the finest in the world. Travel to Club Med Punta Cana with your family and enjoy a carefree all-inclusive vacation in this resort which flourishes beside a lagoon surrounded by magnificent grove of coconut palms. Fun moments filled with memories await your kids at Club Med world-famous children's clubs with dedicated activities and sports for children and teenagers from morning to evening, for each age group, and all coordinated by qualified and enthusiastic professionals. This newly redesigned resort has something for everyone, with amenities such as: Baby Club Med™*, a new Spa* with private pool access, exclusive private Oceanfront Family Suites, new dedicated programs for Mini Club Med™ including Le Petit Tennis(R), circus school and Baby Gym(R), Passworld for teens, and more. ... more   less 
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Also Known As:
Club Med Punta Cana Hotel Punta Cana
Punta Cana Club Med
Club Med Dominican Republic

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