We just returned from a very disappointing vacation at this resort. Things went poorly from arrival. After paying for VIP, we experienced many delays in check-in, being repeatedly told to come back in a couple of hours and our room would be ready, only to return and be sent away again (this happened twice). Eventually, the clerk admitted to accepting cash from someone for an upgrade.
Several times, we did not get the VIP service we paid for (towels etc.). We had booked rooms to be with our friends, but they were put in a different section with no apology. The staff are rude, and unresponsive to requests. When things go wrong, there is little effort made to rectify the situation or apologize for it. Our tour Rep was no help either (Air Transat Holidays - won't be using them again!). The drinks are very slow to come. There is no bottled water. On request, you only get a small glass of water.
There are many good resorts in this area to choose from, if you're considering this one, I highly reccommend you keep looking. This resort has very poor service. And like the rest of you, I work hard and want to enjoy my vacation, not get stressed out and be treated badly.
Also, noteworthy, the safes do not work here (one size fits all). One gentleman had $1400 stolen from his safe. Again, no assistance or apology from the hotel.
- Official Description (provided by the hotel):
- Welcome to Natura Park Beach Eco Resort & SpaExperience a holiday in complete harmony with nature at our luxury Punta Cana resort, Blau Natura Park. Lush tropical gardens teeming with exotic bird life are interspersed with lagoons and bridges along winding paths which lead to the beach. Our Punta Cana luxury hotel is located on the marvelous Playa Bavaro beach, one of the best in the Caribbean. ... more less
- Reservation Options:
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- Also Known As:
- Natura Park Punta Cana
- Natura Park Beach Eco Resort & Spa
- Natura Park Beach Ecoresort Hotel
- Blau Natura Park Punta Cana
- Punta Cana Natura Park Resort
- Natura Park Hotel