We spent an enjoyable vacation with family at the esmeralda.Had many problems with key,went to main desk many times too many times for my liking. I was there to rest not wait for someone to fix the key.We started in a room on the lower floor which wasn't to our liking as we travelled with teens and wanted rooms beside each other. I like to sit on patio and it backed onto a roadway that had trucks backing up at 5am beeping the whole time ..plus our patio door would not lock which made me uncomfortable because of the location of my room.The woman on the front desk was quite rude and we had to keep going back to front desk begging for a new room.I stayed a week and didn't unpack for 2 days.Food was not what I 'd expect from a 5 star The hotel and grounds were beautiful and weather is great but I would feel awkward recommending this hotel to friends. Huge communication problems.
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana