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All reviews seaside grill entertainment team preferred club la riviera milky way juan manuel spaghetti the lazy river pool pool bar dark chocolate our honeymoon preferred area tropical view rose petals unlimited vacation club swim up room the wait staff
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Reviewed March 15, 2019

We had a wonderful vacation, 7 days at Secrets Royal Beach. The weather was a beautiful, the resort was truly clean and well kept up. There were so many staff around to make sure we had everything we needed. In fact there was even a very nice woman usually outside the restroom near the ocean who cleaned it almost every half hour. It is an adult resort, and kind of mellow. Everything closed up pretty early, around 11:00.
We ate lunch at either the outdoor grill or at the buffet and were always happy with the choices and quality of food. We had dinner at each of the 4 reaturants at the resort and 3 at the next door resort (included in our all-inclusive package). All but one (the Mexican restaurant next door) was truly fantastic. Afetr dinner we attended the entrainment in the plaza and enjoyed cocktails. There is a really talented and enjoyable entertainment team at Royal Beach. One perfromance was cancelled due to rain, but they took it indoors and lead kareoke. We would be pleased to retutn there for a future vacation. We would do 2 things differently though, 1. Take more cash. The staff is so attentive and friendly that we used all our cash pretty quckly tipping. 2. Ask for double the amount of alcohol in the drinks. We were pretty sure the alcohol was watered down.

Room tip: pool side was nice. It looked like all the rooms have a balcony with a hot tub
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank emery0615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge S, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded March 18, 2019

Dear Emery0615,

It is a pleasure that you have preferred Secrets Royal Beach Punta Cana to enjoy a magnificent stay.

Thank you for highlighting the beauty of our facilities and staff efficiency. It is of great esteem that you share your experience highlighting the incredible stay you have lived with us.

We hope to have the pleasure of seeing you again in paradise!

Best regards,

Clara Escribano
General Manager
Secrets Royal Beach Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2019 via mobile

We just returned home from a great week at Secrets Royal Beach. This was our first time to Punta Cana.

The resort is beautiful, well maintained and very clean. Our room was nice. Housekeeping did a great job of cleaning everyday and our drink frig was filled daily.

The pool is nice. It does have limited seating because of the strange layout with a lot of the pool being a lazy river and not much seating around it. If you want a seat at the pool you will have to be up early.

The beach is wonderful. Sand is clean, soft and lots of it. Lots of seating at the beach available all day. Leo our server at the beach on the palm tree side was amazing. He worked hard all day to get us anything we may need.

Entertainment team was great. Hopefully when you visit Chocolate will be there. He found us everyday to just check that everything was alright and we had fun at every thing he was at. The evening shows are okay.

It was pretty quiet and relaxing most of the day.

As members of the Unlimited Vacation Club, I can tell you it is not worth the money. Don’t go to the presentation. Enjoy your vacation and don’t let them take any of your time.

Date of stay: March 2019
Trip type: Travelled as a couple
3  Thank deonb670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge S, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded March 22, 2019

Dear deonb670,

Thank you very much for choosing Secrets Royal Beach Punta Cana on your recent vacation.

It fills us with great satisfaction to confirm that in general you enjoyed an incredible stay thanks to the kindness and excellent service of our employees, with specialty from those who have excelled, we are sure that all the staff also enjoyed attending to your needs , as much as you of your stay.

We are excited to confirm that your stay has been excellent and that you have enjoyed a good entertainment and beautiful beach.

We hope to have the pleasure of a not too distant future to receive you again and offer you another pleasant stay!

Best regards,

Clara Escribano
General Manager
Secrets Royal Beach Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2019

Second visit in 3yrs to this Hotel & certainly no regrets. Any changes made since our last visit have only enhanced the Hotel which has almost prompted a third visit. Everyone concerned works so hard to ensure your stay is one to remember.. Thank you all especially Racel who ensures you want for nothing & is so dedicated to her job & Booker T who is so very professional in all aspects of his entertainment role. Over our 3 wk stay we spoke to lots of people & everyone said how much they enjoyed their stay. Give it a try I'm sure you'll have no regrets.

Date of stay: February 2019
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge S, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded March 15, 2019

Dear Gary M,

We really appreciate your positive comments about Secrets Royal Beach Punta Cana and many thanks for choosing us again as your favorite destination. We constantly strive to create memorable moments for our customers by providing the best of our facilities.

We are very excited that the excellent services offered by our staff, especially those that stand out, have been a great encouragement to exceed your expectations.

Thank you for staying with us and we look forward to your fourth visit soon!

Best regards,

Clara Escribano
General Manager
Secrets Royal Beach Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2019 via mobile

Celebrated our Honeymoon. The people who worked there were excellent, the resort was beautiful and the food was awsome, lots of variety. Entertainement excellente especially “The Kid” and “Skinny Boy”

Date of stay: March 2019
Trip type: Travelled as a couple
Thank trevorbrannfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge S, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded March 15, 2019

Dear Trevorbrannfox,

It is wonderful that you have preferred Secrets Royal Beach Punta Cana as your favorite destination to enjoy your honeymoon.

It fills us with joy that we have been able to satisfy each one of your needs during your stay. Thank you for highlighting the excellence of the staff, especially The Kid and Skinnny Boy. At the same time we are happy because you have loved our exquisite cuisine.

We hope to have the honor of seeing you again in paradise again!

Best regards,

Clara Escribano
General Manager
Secrets Royal Beach Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 14, 2019

We were at SRB April 2018 and decided to return with a different group of friends this year. My husband and I both agree that overall this year was much better. The service and the people continue to be the reasons we return. This year two employees stand out for us. Robinson was our butler and he could not do enough for us! He anticipated our needs, checked in with us daily and simply did an outstanding job for our group. He works very hard and soon will be the greatest! The other employee who was excellent was Yadanila. She took care of our "beverage needs", mixing us the best margaritas and daquiris poolside every day. Both Robinson and Yadanila went out of their way every day we were there. Our room, which was pool view (4th floor) in the Preferred Club, was clean and comfortable. Housekeeping was there twice a day to insure we had clean towels and that the refrigerator was stocked. The bed was a tad soft for our liking but that is an individual preference. We also thought that the food was much better this time, even though the resort was much more crowded. Our favorite restaurants were the Seaside Grill and Portofino. Oceana still doesn't make the cut when compared to the others on property. The nightly entertainment was good and we enjoyed walking around to see what NOW had to offer too. We visitied the Spa twice and enjoyed our treatments each time. Overall, our friends, and we, had a great time. They are already asking when can we all go back! Maybe next year....

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank Cheryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge S, General Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded March 15, 2019

Dear Clodonnell8319,

We are more than happy that you have chosen Secrets Royal Beach Punta Cana on your recent vacation.

Thank you for taking part of your valuable time to share the details of your memorable stay. It is an honor that you highlight the efficiency especially of Robinson and Yadalina, who will be glad to receive your compliments.

It is wonderful to know that we have become your favorite destination and that you have loved our wide range of restaurants.

It will be a pleasure to welcome you again soon in paradise!

Best regards,

Clara Escribano
General Manager
Secrets Royal Beach Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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