My father and I just got back from our trip at Riu Naiboa. Besides being tricked by the travel agency, Celimar in Hialeah, Fl claiming that the RIU was part of the Melia hotel chain and overcharging us at least 200 dollars, what made the trip worthwhile were the two half-day excursions that we took on our last days. We stayed a week. Thursday-Thursday.
Side Note: When I compare the Riu Naiboa to "other hotels", it's based on the experiences that my friends have had in Punta Cana. It's a very famous destination for Cubans living in Miami.
First off, this is NOT a four-star hotel. This is the lesser Riu. We visited the other three Rius, I believe, and they did not look as nasty as the Naiboa. The bathroom tub had all the paint peeling off it. The furniture in the rooms and the lobby is outdated and old and not very nice looking. Overall, not very nice to look at or luxurious at all. So, if that's what you're expecting or looking for, stay away. You won't find it here.
I feel very bad for the tourists that go and do not speak a drop of Spanish. My dad and I are Cuban so we where able to get out of making a phone call to a taxi cab for 24 Dominican pesos **per minute*** That being said, the front desk staff are very rude and do not care about you, but about your money. Trust me, I heard all their smack talking in Spanish. Furthermore, I asked to print my boarding pass the day before the flight, they claimed to have "no printer" and just walked away. Great service, huh?
The lobby has free wifi but only use it if you like being devoured by mosquitoes.
The service in the dining hall, bar and snack bar was great and the cleaning ladies were sweet and did their job as well they could. It wasn't a cleaning issue as to why the hotel room was falling apart. The towels always smelled humid, though. Like I said, I have no idea how this is a four star hotel.
Beautiful beach but you can find that anywhere you go in Punta Cana!
They have one pool. it's cute. One giant dining hall which serves the leftovers from the 24 hour snack bar that closes at 5:30ish p.m. The food got my dad and I very sick. We were in the bathroom after every meal. It went right through us so just be careful to not get things that are too weird. Even though, it's mostly pasta, some meats and veggies. Nothing spectacular.
Many hotels in Punta Cana have various restaurants inside them with different themes. This one, however, had the ones I mentioned above. And an additional two that are in the neighboring RIU hotels (Steakhouse and some Kabuki thing that the waiter advised us not to go to.) The day we made reservations to go to the Steakhouse at the RIU Palace Macao, they had changed it to an Italian restaurant at the RIU Palace Macao, However, the only reason we knew this was because we fortunately visited the spot of the Steakhouse during the day, where an attendant from the Palace Macao informed us that they had changed the location and menu and that we should have been informed of the changed. FYI, WE WEREN'T.
In addition, the ONLY way to get a reservation is to wake up at 7 A.M. and put your name on a list. My poor dad would wake up a little bit past seven and they would NOT let him put his name on the list. Ugh. The front desk people were a bunch of "descarados." (Look it up.)
The Entertainment group-Animacion, were charming at first but their nightly games of BIngo and dance got really tiring after the first two nights. There wasn't much to do. Other hotels had a variety of shows plus malls with movie theaters and just a lot more hip and happening. This just had a little street called "La Calle Carribeña" (Caribbean Street) where the workers just sat outside and checked you out while the others were inside selling overly-priced souvenirs to the Europeans (mostly Russian tourists). The second they find out you're of some HIspanic ethnicity, they don't even care to charm you anymore.
On your way to the beach from the hotel, you will pass Caribbean Street to your left and wonderful, scenic, dusty construction to your right. It's a new Riu hotel they are building in front of Naiboa. The other half of the hotel is being worked on as well. Not very relaxing to hear all that construction noise from the beach.
Overall, we found It very unprofessional, The other Rius and other hotels in Punta Cana demanded that their patrons wear wristbands to enter dining halls and be at the hotel. However, this hotel had no control whatsoever. We would see strangers park their cars in the corner and come in to eat and leave in their cars again. It's a joke, really.
You won't have a horrible time. Again, it's what you make of it but you can do so much better for that amount of money especially in the 50+ hotels that Punta Cana has to offer.
Plainly put, I was not sad about leaving.
Like I mentioned we did two excursions--The first company was "Adventure Boogies" : go carting to the beach and a cave with a spring inside. $50.00 x person. The second, "Bucaneros"; drive your own mini boat to the middle of the ocean and then snorkeling in the ocean with very amusing and kind tour guides. They showed us star fishes and sea urchins. They take lots of picture of you with you're own waterproof camera under the water. Super great time! $65.00 x person
If staying at any Riu make sure your travel package comes with transportation included because it is a 30-35 minute drive from the airport so the charge for a cab is pretty hefty. From $38+
- Official Description (provided by the hotel):
- * Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Palace Bavaro and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * Separated from the beach by just the Riu Palace Bavaro * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Naiboa Punta Cana