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“Firendly staff, beautiful beach, great food” 4 of 5 bubbles
Review of Hotel Riu Naiboa

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Hotel Riu Naiboa
Ranked #72 of 110 Hotels in Punta Cana
Cambridge, Ontario, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Firendly staff, beautiful beach, great food”
4 of 5 bubbles Reviewed 2 February 2012

I just got back from Riu Naiboa & had a wonderful time!! The staff was very friendly & helpful with everything from small requests (more water in our fridge) to handling bookings (3 rounds of golf for 6 people). As Canadians, we are treated MUCH, MUCH better than the other guests (mostly Russian & German). $20 in tips spread out over the week to various bar tenders went a VERY long way. PLUS, as long as you smile & try to speak some Spanish (no matter how bad) the staff appreciates the effort. I read earlier that they were under renovations; well, renos are now complete & the place looks great (better than 3-star). The food was wonderful, nobody in our group had any issues, rooms were comfortable & clean.

I'd recomend this resort to anyone looking for a basic vacation, where the staff treats you like friends opposed to guests

Room Tip: If you want rooms in a quieter/less busy section; select rooms in the 2000 block/wing.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Dion S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mather. MB
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 17 January 2012

Our stay at the Riu Naiboa was very pleasant. The reception staff checked us in quickly, handed us a cold drink while at the desk. Throughout the stay whenever I approached the desk with a question or request I was greeted warmly. Our room was pretty and clean, nothing over the top but we did not pay as much as some of the other hotels. Stocked daily with water, beer, pop, fresh towels, decorated with flowers and towel sculptures. In room liquor dispenser. The beach is amazing, lots of loungers, good swimming and a nice bar/restaurant at the beach. Large swimming pool, well maintained. The staff in all of the resort were pleasant and returned smiles. We enjoyed the food, the buffet had plenty of choices, some Dominican food, excellent fish and pork, lots of salads, breads and deserts. Fresh made donuts in the morning, rolled in sugar. Over all good value and greatly enjoyed.
Left cash and gifts for chamber maids, tipped food servers who work so hard.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
14 Thank Jeanine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

Very recently remodelled and nestled among four much higher end Riu resorts. Guests at the other hotels can eat and drink at all hotels but if you stay here you can use the other hotels pools but will not get served. This place is only missing a 24hr snack bar and swim up bar. There is only one a la carte restaurant, but if you manage to bribe the right person you may be able to get a table at the steakhouse at the neihboring Riu. All of the Riu's here have only one key per room, and they are an old school brass door key, no swipe cards.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank soresage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoffman Estates, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 10 January 2012

My husband and I stayed at the Riu in September of 2006. Here are my thoughts:

Location/hotel: I liked the fact the the other Riu hotels were close by and all connected through the Caribbean Street. We used to walk along there in the evening.

Service: I love the Dominican people - the service was excellent.

Food - The food was horrible. I ate a lot of cucumbers. Stock at breakfast! I was really looking forward to some authentic food and only found bland food. The drinks were ok. At the pool bar, I really didn't like the fact that they served wine out of huge plastic containers. You can get mixed drinks at the bars - they are all ok. They use local liquour which can be stronger than what we get in America so be careful.

Entertainment - This is the only reason I would ever go back to Riu. The entertainment staff was amazing. Each one of them was so involved and dedicated to getting the guests involved. We played a lot of pool volleyball and horseshoes. The shows were entertaining! There is a casino in one of the Riu's that we went to a few times. It's small, but a time pass.

Spa services - I had a massage on the beach and it was amazing. Definitely suggest it.

Activities - My husband went deep sea fishing one day and loved it.

Accomodations - The room was stayed in was OK. The bed was hard and the sheets were paper thin. I remember there being a drink dispenser and they do a good job of making sure your fridge is fully stocked of beer and water.

My husband and I read another tripadvisor post that suggested we take notebooks, pens and crayons. We brought a lot and gave them to our favorite bartender and cleaning staff.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank KSM715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIAGARA REGION
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

Compared to the other Riu Hotels this is a four star
but that is what I paid for. The beach and the beer
are the same at all 5 hotels. If you want a good deal
this is your place. If not pay more and go to a Palace.

Pros:
Newly remodelled
Excellent staff (not rude at all)
Very good food – no health issues
Less money and only a 4 minute walk to the beach
Excellent free Wi-Fi (fast and might work in your room)
Beach is amazing in front of the new Riu Bavaro

Cons:
You can’t use the services of the other Riu hotels
Tip: Just hide your bright blue wristband
We were promised premium liquor and it was only available at the other hotels

If this hotel is $500 for a week and the Palace is $1000 this might a deal.

Room Tip: Pool Side.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DSSPREDATOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 7 January 2012

To be short:1. the staff - rude and not helpfull, would not do anything unless you give them money;
2. the room - very small, not clean, phone not working, bathroom leaking
3. only one italian restorant on the location, to get there we had to pay 50 bucks, and had a terrible experience in Asian restorant at the other Riu.
4. food was not great, people were rush to eat, because there were not 24 hour open place to eat

Room Tip: I will advise not to go there, just stay home and save your money
See more room tips
  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank nelli n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Punta Cana hotels

Fairfax, Virginia
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed 5 January 2012

I went the weekend of Dec 17-19.. for some R&R. I got mine through Book it last minute.. the transfer was great... then I get to the reception area and Bautista was very helpful... but the rest they don't give a hoot.. I asked for a nice view, it was ok. I got room 446 and it is facing the trees.... not oceanview... but I was there for the beach..
The beach area is far from the hotel.. you have to go through stores before reaching the beach. The size of the beach area for Riu Naiboa is just a piece of the lot and the animation are sooooo ugly.. and they have to move the hotel guests to the other side. The beach restaurant.. is not too big..
The buffet restaurant was ok.. not something that I would brag about..

Some of the employees are very nice, that's if you hand them $1 bill for tip and they will remember you. The room bar was never replenish and I called one night and they never came.


The pool is not too big and there are no swimup bars.

Bargain for the coconuts that they sell by the beach.. they sell them for $2.00 tell them you will buy it for $1.00

So with my final review.. "it's ok"

  • Stayed December 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank maritez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Naiboa

Property: Hotel Riu Naiboa
Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#8 Best Value Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Naiboa 3.5*
Number of rooms: 362
Official Description (provided by the hotel):
* Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Palace Bavaro and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * Separated from the beach by just the Riu Palace Bavaro * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Naiboa Punta Cana

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