I have been at RIU Hotels in Puerto Plata before. Riu Palace Bavaro definitely does not deserve 5-star rating in comparison to them. Although the hotel looks magnificent and contemporary, it lacks Dominican flavour. Some of the guys at the Reception are pretty arrogant!!!!! The maintenance is poor. My family got the room which was beautiful and clean, but it took us way too long to get the both sinks to drain...It also took us 3 days, many phone calls and many visits to the lobby to get a hair dryer in the room.
The air conditioning worked, thanks god, but you had to freeze or boil, not much in between.
The maid service was excellent! The laundry facilities were not good at all: dirty pool towels were all too common, and table cloths or nicely folded stained and not too fresh napkins at the Monte Cristi Restaurant were just distastful...The food was abundant and most of the time delicious. Freshly grilled fish was the best, but some cooked dishes gave us stomach problems and bad diarrhea at the end of our stay. I think they use a lot of MSG.The deserts were very sophisticated in appearance but not in taste. The Italian Restaurant was a big disappointment and waist of time...The food at night, available at Sports Bar, was limited to hamburgers, hot dogs and chips only.
The entertainment during the day was OK, in the afternoon not so good, but at night quite poor as for RIU. Mini disco engaged preschoolers only, quite boring, the same songs every night, not much fun for kids. I find it disturbing that plays for kids were based on elimination...It was heartbreaking to see kids beeing excused from the stage after few minutes of the "competition" they hardly understood. They were crying leaving the stage, because they wanted to stay and play with other kids! Too bad, there was nothing for teenagers either!!!
I was quite shocked that there was no Dominican Show at all!!! One violinist was great, but other bands were pretty bad...The Valentine's Day touches around the hotel and restaurants were cute and uplifting, but the night show for that occasion was heavy, long, and boring!!!!!
We had a great time at Safari trip, but we do not recommend buying any DVD's from the trip. Pure rip off!!! And quality of music CD's they offer for sale at the rancho? Forget it. They just want your money! Even though we had a lot of fun, I do not feel I could return to this Hotel. I do not want my friends to go there either. I love Dominican Republic, I will visit it in the future
but at different location. The airport in Punta Cana is very crowded and very inefficient. It's hard to get any reliable information even when you speak Spanish! It is really hard to waist your vacation for standing in long lines for hours! So, no more Riu Palace Bavaro, No more Punta Cana. Adios!!!
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Higuey * 30 km / 19 miles from Punta Cana Intl. Airport ... more less
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