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“Awesome time in a wonderful hotel”

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Grand Palladium Punta Cana Resort & Spa
Ranked #40 of 114 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 18 October 2017

Me and my parents spend 2 weeks in this incredible hotel. It was their forth time and my second time in this resort, but I stayed there almost six years ago. We all agreed that this time was the best time ever. You could see and feel that they try everything to make you happy and to make your vacations as comfortable as possible. There where some signs of the hurricane but they were repairing and working every day to improve the resort and make it even more beautiful than it is. The food was really good, especially the theme restaurants like the mexican, asiatic food and most of all we loved the italian restaurant (with the very nice girl..Rosa?) . All of the theme restaurants improved a lot compared to the last time. The rooms were also really good: clean, huge and with a nice balcony and minibar without extra charge. But an important change we (or I) got to know with the animation. The last time there haven´t been a lot of activities but this time it was sooo crazy. Every day they had another amazing pool or beach party with spume, dancers, dj and other surprises...here i have to recommend the girl, who was DJ in the palace hotel at the pool: She made an awesome job, really good music, and very lovely!! The beach party was also just amazing with dance and fire shows and perfect atmosphere. But also the activities by day were so much better than before: every day different from Yoga with a violinist at the beach to pop fitness in the pool, beach games, bingo zumba and a lot more. But what made us feel so comfortable and happy there was on the one hand the beautiful and huge resort but on the other hand the people!!! Most of them really really friendly, funny and lovable. The guys from the animation for example were perfect. They made a brillant job and everybody really kind!!! One of the best guys is spaghetti because he is really funny and you can see that he loves his job..always laughing,making fun, dancing and brings all the people to the activities without annoying anyone just being nice. The animations girls were also fantastic: Julián is the best she´s such a nice girl so kind, funny and lovely. But also the chief girl from the bávaro really nice and Blu, pedro the supervisor and the rest of them. You are a great team, great dancers and animators. Thanks for all of the fun and good times we had with you.I miss you already a lot and hope to see you again (especially spaghetti and Julian;)!!<3 Thanks also to all of the friendly waiters (in the buffet las torres!!!) and the rest. Especially a great thanks and hug to Mayerling (from the mexican restaurant and arrecife for lunch) who was very very very nice and always helped us with the reserving of tables. You and your two friends were wonderful and i hope so much to see you again.
The only thing what could be improved would be the music in the disco. sometimes there were some amazing organized parties like the 80´s night and the incredible neon party!! We enjoyed this one a lot but the rest of the nights there was just carribean, calm music and it was almost empty over there. And there were missing some figures of the table soccer game in the sports bar. But all the rest was perfect: good drinks (the mojito bar was sooo good), delicious food, just lovely people and they really care about their guests, that is what was my impression. I love this wonderful huge hotel with the great sport courts, the nice pools, bars and beach, the awesome animation and the incredible pink october with all of the party and activity!! One one the best holidays i ever had!! I would always come again and really recommend this hotel:)

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank annsosch93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 21 October 2017

Dear Annsosch93,

Thank you for being part of our family and for taking some of your precious time to reviewing your last stay at Grand Palladium Punta Cana aiming to share your perspective with thousands of future visitors. Nowadays the online community is very important, so we appreciate any kind of feedback.

We do believe that each one has the option to build their own experience and I applaud that you enjoy to the fullest what Grand Palladium has to offer on each trip. Thank you for posting the review about your last visit on Tripadvisor.

We are already expecting your next visit!

Sachenca N.
Hospitality Cooordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 78 of 8,058 reviews

Reviewed 15 October 2017

Hotel is generaly great, a lot of animations by the pool, only drawback were the waiters that made us to wait for them for pretty long time to get a simple tea. A lot of pushy trip sellers both on the beach and by the pools.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank pawelr848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Director de Relaciones Públicas at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 19 October 2017

Dear Pawelr848,

On behalf of the entire Staff of Grand Palladium Punta Cana Resort & Spa, we thank you for your comments. We truly value your feedback since they help us to improve our services and facilities.

We assure your observations were taken into consideration.

Hope to see you back and you may experience a better vacation.

Cordially yours,

Sachenca N.
Hospitality Coordinator

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Reviewed 13 October 2017

We traveled a week after Hurricane Maria and the beach portion of the hotel wasn't very clean. It was hard to tell if it was from the hurricane or just lack of maintenance. The staff was for the most part very friendly and helpful. The dining wasn't the best. We ate at the Sports Bar that had dried out finger food; the buffet that was best when eaten when they first opened (don't look for light and fluffy eggs or pancakes and waffles that weren't burnt to a crisp) and the Steak House; which had the best food on the property. Some of the pools were not open and there were several buildings under construction. I would agree with a previous reviewer that it is a good resort but not 5 star. My room was nice, the bathroom had a few cosmetic issues, but was ok. The lobby area was clean, but sustained visible roof damage from the storm. Over all, I enjoyed my stay but will try another resort the next time.

  • Stayed: October 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank iamnrp64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarling F, Guest Relations Manager at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 14 October 2017

Dear iamnrp64,

Thank you for taking the time to post a good review about your recent experience at our resort. We regret that your overall stay did not exceed your expectations, however.

We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with our General Management.  We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback.

Our Hotel is constantly innovating and growing, the changes we make, are always thinking about the satisfaction of our guests, we know that we cannot please everyone but we always do our best to offer better services and improvements in our facilities.

With that said, we feel very sad to know that this project, makes you decide to take a different direction when choosing your Punta Cana vacation.

This will always be your Dominican home, and whenever you decide to return we will be waiting for you with open arms and big smiles!

Best wishes,

Scarling Florian
Hospitality Manager

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Reviewed 8 October 2017

We have chosen this resort for our honeymoon and we have not regretted it. Grand Palladium provided everything we expected. Good food, great animation, great atmosphere and lots of attractions. I can only recommend!

Room Tip: We were staying in the "Honeymoon" building next to the beach ;) awesome location for earl...
See more room tips
Stayed: May 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Anna-Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 12 October 2017

Dear Anna-Maria M,

Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Punta Cana Resort, Spa & Casino. We really appreciate any kind of feedback.We appreciate you have shared your wonderful Honeymoon experience with future travelers to our destination.

We hope to have the opportunity to serve you again in a not very distant future.

Kind regards,

Sachenca N.
Hospitality Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

This was our annual girls trip which is seven of us (40+ in age) celebrating birthdays. It was our first time to the Dominican Republic and our third stay at a Grand Palladium resort. We are never disappointed with Palladium Resorts.
Our rooms were on the Bavaro side of the resort. We had junior suites with swim up rooms which was like having a private pool. Punta Cana has beautiful beaches, which we also had a great view of and the beach was only steps away. GP Punta Cana is VERY large, but there are numerous shuttles to hop on and off that will take you around the grounds during the day and evening.The staff was great, very helpful, always pleasant and the majority speak English if you're concerned about a language barrier.
Dinners were at the Spanish, French, and Indian restaurants. It's difficult to pick a fav as all the meals were delicious. Not sure if reservations are required but definitely recommended for the restaurants - we found when we made our reservations for late evening, it was easier to accommodate our group and also less crowded.
There are several buffet locations for breakfast, lunch and dinner, also a snack hut on the beach area that had great burgers and chicken.
We had a great, fun time and would definitely go back!





Stayed: September 2017, travelled with friends
3  Thank jrhjfh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarling F, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 20 September 2017

Dear Jrhjfh,

Thank you very much for your nice review and loyalty to the Endless Privileges offered in all our Palladium Hotels & Resorts.

I'm happy to learn that you had a nice experience at our wondrous Paradise called Grand Palladium Punta Cana Resort & Spa. Reading your comment is so gratifying and is definitely a great reward for all our members who make a great effort day after day to please our guests in all possible manners.

Thanks once more for the opportunity you gave us to assist you. We kindly remain at your service in this your Home.

Cordially,

Scarling Florian
Hospitality Manager

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Reviewed 16 September 2017 via mobile

We were 4 at grand palladium punta cana (2 adults and 2 children under 7 years-old).
The resort is great and has everything you need. Besides all the ordinary things a Caribbean resort has (fantastic pools, nice gardens, great beach) I'd highlight the food at the buffets (absolutely amazing the number of options available at a very nice quality level) and the kids club where my daughters spent some hours playing with the babysitters.
The resort was having several renovation works, but with no impact in our stay. I really don't know if our room was or was going to be renovated however it was very good and big enough for the 4 of us.

One word for staff: excellent and always ready to help. Some of the ones serving at the tables in the buffet were the less friendly but I don't think it was a problem.

For me there are 2 things to improve: 1. The golf cars that help you to get around the resort should come by more frequently. Not so often we had to wait more than 20 minutes for transportation to arrive to get us to the room. With small children wasn't feasible to walk until the destination. More than twice my younger daughter feel asleep at the dinner table and having to carry her on my lap till the room... well I just say that would be tiring. 2. There are too many guys trying to sell you something. The hotel guys try to sell the travelplan membership, several artisans try sell painting, bracelets, sculptures, etc, tons of guys try to sell you excursions every day and at the beach, besides the excursions, cigars, photos with monkeys, iguanas or araras. They respect when you say no but... you can't relax 100%.

I Highly recommend this resort.

Stayed: August 2017, travelled with family
3  Thank RPereira2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarling F, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 18 September 2017

Dear RPereira2008,

We truly appreciate your taking the time to write a review on the Grand Palladium Punta Cana Resort & Spa.

We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests.

We also love constructive criticism and will select those substantive points of your review, that help us improve; which is the purpose for our daily work.

In short, thank you for your trust, we are happy to confirm that despite the issues you comment, you were able to create a nice memory of your vacation.

Kind regards,

Scarling Florian
Hospitality Manager

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Reviewed 12 September 2017 via mobile

It's took me a while to write this review but I had to comment, don't be put off by any negative reviews of this hotel, I just think those people who have managed to find anything to complain about must think the world owes them something.
We came to the palladium grand really by accident, as we were supposed to be staying at the riu bamboo but got told we were going to be staying here as the bamboo was under renovation, and my God we were not disappointed, the staff were very friendly and helpful especially Stanley he treated us so well and shouted to us every morning as he arrived on his push bike, the cocktails were very good so was the food in the buffet restaurant and the Al a carte restaurants if you get there not too late if you get there late they give you a beeper when you're table is ready so you can relax and wonder about, the beach is stunning, yes there is seaweed for Gods sake it's a natural thing in the ocean it washes up, pools are beautiful and plenty of them, rooms were lovely we had a jacuzzi in our room and the mini bar was stocked every day our house keeper was Yolanda who did a great job, we had a trip to sanoa Island it was a very long day but well worth the wait the island is beautiful, all in all you will enjoy this place as we did, so much so that we are going to the grand palladium kantenah resort in Rivera Mexico in two weeks because this chain of hotels is so much more than I ever expected, thank you all the staff and cannot wait to see your colleagues in Mexico

Stayed: October 2016, travelled as a couple
8  Thank clareabella803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarling F, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this reviewResponded 13 September 2017

Dear clareabella803,

Thank you ever so much for sharing such lovely words about your stay at the Grand Palladium Punta Cana Resort & Spa.

It makes us happy to know that you had a wonderful vacation and we were able to exceed your expectations! We are definitely going to share your praises with all the team.

Thank you again for sharing. We are sure you are going to love the Grand Palladium Kantenah as well, and when you decide to visit Punta Cana, please remember that you have a Home with us.

Our best regards,

Scarling Florian
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Palladium Punta Cana Resort & Spa

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Punta Cana
#24 Casino Hotel in Punta Cana
#34 Top resorts Hotel in Punta Cana
#36 Spa Hotel in Punta Cana
#36 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
#40 Romantic Hotel in Punta Cana
Price Range: $258 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Punta Cana Resort & Spa 4*
Number of rooms: 535
Official Description (provided by the hotel):
The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & TRS Turquesa Hotel. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the TRS Turquesa Hotel). ... more   less 
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Also Known As:
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Hotel Punta Cana
Grand Palladium Punta Cana Resort Spa

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