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Reviewed June 17, 2018 via mobile

This was our second time at a Meliá resort and it was great! Our room was fantastic and Eunicis our personal concierge was the best! She took great care of us and left treats for my daughter every night....we took two tennis lessons with Juan Carlos and he was amazing... strongly recommend taking even more. The food was really good, lots of options and outside of the flies, always something good to choose from for everyone. The entire staff were always very friendly and accommodating- made for a wonderful stay. We’ll be back again for sure.

Stayed: June 2018, travelled with family
Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded June 19, 2018

Dear Sara,

Thank you for your preference in selecting our Resort for your recent vacacion. I feel very happy to learn that your overall experience while under our care has been memorable and sincerely appreciate the time you have dedicated to write this review.

I am much honored for your compliments on the efforts and dedication demonstrated by our staff, especially for Juan Carlos.

We hope to welcome you back in your next vacation

Sincerely,

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

We were accompanied by an amazing person by the name of Raynold Tamayo, he’s a funny, respectful, and hardworking man. He took us out of our comfort zone and made our experience more memorable than it would be.

Stayed: June 2018, travelled with family
Thank Jaden L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded June 16, 2018

Dear Jaden,

Thanks for sharing your lovely comments about your recent stay with us in The Reserve at Paradisus Punta Cana.

First of all we would like to thank you for sharing your comment with us, to know that we actually exceeded your expectations fills us of joy and happiness since it’s our mission to make of your vacations a memorable experience, we feel gratified with your kind words and positive feedback regarding your stay at our hotel.

You can be assured that we will congratulate Raynold for his amazing service.

We hope to welcome you back in your next vacation.

Best regards,

Rafael Megias,
Guest Experience Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

I had great customer service with raynold tamayo he was like a great friend and he showed us around paradise I enjoy being here and I think he’s great the resort is also beautiful and the customer service is extraordinary

Stayed: June 2018, travelled with family
1  Thank jeremy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded June 16, 2018

Dear Jeremy,

Thank you for your preference in selecting our Resort for your recent vacacion. I feel very happy to learn that your overall experience while under our care has been memorable and sincerely appreciate the time you have dedicated to write this review.

I am much honored for your compliments on the efforts and dedication demonstrated by our staff.

We hope to welcome you back in your next vacation

Sincerely,

Rafael Megias
Guest Experience Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 13, 2018 via mobile

Having a blast here. Such a good place to come and relax. and Raynold Tamayo was very friendly and welcoming to my family and I. A beautiful resort, beach, and in total a great environment for family and couples.

Stayed: June 2018, travelled with family
Thank Francesca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded June 16, 2018

Dear Francesca,

Thanks for sharing your lovely comments about your recent stay with us in The Reserve at Paradisus Punta Cana.

First of all we would like to thank you for sharing your comment with us, to know that we actually exceeded your expectations fills us of joy and happiness since it’s our mission to make of your vacations a memorable experience, we feel gratified with your kind words and positive feedback regarding your stay at our hotel.

We hope to welcome you back in your next vacation.

Best regards,

Rafael Megias,
Guest Experience Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 13, 2018

I enjoyed my time at the Paradisus Punta Cana, it was my second trip to DR is this hotel is amazing! Everything from the resort, decor, staff and food was great! Will definitely stay here again next time I'm in Punta Cana.

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank alize2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded June 14, 2018

Dear alize2011,

Thanks for sharing your lovely comments about your recent stay with us in The Reserve at Paradisus Punta Cana.

First of all we would like to thank you for sharing your comment with us, to know that we actually exceeded your expectations fills us of joy and happiness since it’s our mission to make of your vacations a memorable experience, we feel gratified with your kind words and positive feedback regarding your stay at our hotel.

We hope to welcome you back in your next vacation.

Best regards,

Rafael Megias,
Guest Experience Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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