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“Good Water Park, terrible resort”

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Memories Splash Punta Cana
Ranked #34 of 114 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersGold level
Reviewed 12 October 2017

The Hotel is old, things were falling apart. There were cracked floors and dirty walls. The room was the same it seemed totally dated. The main restaurant was hot and the food was not good at all. I asked for a Mojito and 2 bars didn't have the ingredients and after finding one that did they ran out after 1 drink. The only good thing was the water park, it was very good (imagine a small version of Aquatica). It doesn't have a beach on site, you have to use the one on the hotel next to it.
The check out process was horrible, it was hot and extremely crowded, it took 45 minutes.
I won't be going back to that hotel.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank Esteban P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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357 - 363 of 8,549 reviews

Reviewed 12 October 2017

We stayed here for a week in August and had an amazing time. We went to the Memories buffet for dinner and breakfast on the first day and decided to get the passes for the Royalton for more food options. It was worth it. They had an asian restaurant and steak place with delicious food. The buffet at Royalton was also much better than Memories. The passes also gave us access to the pool and beach area at the Royalton. The property is beautiful and the kids had so much fun at the water park. The staff are great and they have entertainment every night. I would definitely return to this resort if I returned to DR again.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Lava F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017

The fact that hurricane Maria passed by 2 weeks before our stay, we thought that there will be damage on the property but everything was fine. The property was very well maintained, nice and clean everywhere. The pools were cleaned every morning. The food was great with lots of choices. The rooms were nothing special but who needs a room when you have all these amenities around you. We went with a 2 year old and she had a blast. Im not sure how's the sea this time of the year but during our stay was rough and wavy.

Overall, we enjoyed every moment of our vacation.

Stayed: September 2017
3  Thank Vladimir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

What started off as a great trip. Spiraled into garbage. Co start problems with rooms. Broken doors. No working lights. Leaking water pipes. Then they constantly close all the restaraunts with no notice and expect you to transfer to other hotel which has the shared beach access. 2 out of 3 days we came back from beach for lunch because we are not allowed to use Royalton restaraunts. Just to be told. All food is closed and you can transfer back to Royalton for their Buffett only. Little kids missing naps and going hungry when basic customer service could have resolved. No apologetic and offered no solutio ns than to take my 2 little kids back over for lunch. Then come back for water park wasting our time.

Stayed: October 2017, travelled with family
1  Thank bigeric26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
13
Reviewed 10 October 2017 via mobile

This was a return visit. While it was only our second time at Memories, it felt like our home away from home. Needless to say, the facilities were great, activities for all ages were fun. Memories and Royalton staff were exceptional; amazingly warm, friendly and attentive. We were warmly welcomed by Ruben, a Diamond Club concierge who was extremely helpful all throughout our entire trip. He provided amazing tips, checked in on us even on his day off and arranged trips among many others.
Servers Joan from Bella Cucina Jimmy from Selections, Deibi and Pedrito from Marche stood out among the many great servers for the excellent service they provided: attentive, friendly and personable, timely- and we were a huge group!
It was a memorable family trip- i would recommend this family destination.

Stayed: September 2017, travelled with family
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

I stayed at the Memories with my family and we really enjoyed the water park and the pools, other than that the food even though there is a lot of variety, it’s boring and repetitive. They have no options for diabetics, celiacs or vegans. The service is the worst as possible, the rooms are badly cleaned and I had to request towels daily, because they forgot to leave them, there was one day that they left me with any toilet paper, I had to use Kleenex. The minibar isn’t fulfilled daily or following any standard. In the restaurant, the waiters and hostess aren’t trained to basic stuff like offering the guests a table with utensils, cups and so. They keep chatting without paying any attention to the guests that call them to request something. Finally the Restaurants for dinner never have all the items of the menu available, I spent 11 nights there and never could try the Caribbean salad ( restaurant under the sea) that should have scallops, but there were scallops in the restaurant of the fanciest hotel of the same complex this same week. In the Mexican restaurant, the pargo didn’t exist. Management please review your menus and try to be honest and only include whatever you are to serve. Worst service ever!!!!!

Stayed: September 2017, travelled with family
5  Thank Bartira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

This is my first trip in Dominican Republic and it's the best trip ever!!!!!! 1st- the room was marvelous, best view and near to everything. 2nd- the people are fun and kind since day 1. I would like to thanks Pablo for his sense of humor, Jefferson is one of a kind, always with a smile and always on the beat, Mary is wow !!! All the entertainement that she made are super fun and demonstrate that she love what she do. Finally, the entertainement in this hotel are the best thing in all our vacations. Thank you

Stayed: October 2017, travelled with family
2  Thank cathy o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Memories Splash Punta Cana

Address: Playa Arena Gorda | Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #34 of 114 Hotels in Punta Cana
Price Range: C$222 - C$1,012 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memories Splash Punta Cana 4*
Number of rooms: 525
Official Description (provided by the hotel):
This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean. 5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi, Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more   less 
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