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Reviewed October 12, 2017 via mobile

My family of 11 stayed at Memories 4 nights, we had a great time! We were a little nervous to go since it’s been a strong hurricane season, but the hotel looks very nice and back to normal. A couple of restaurants were still closed, but we had the option to go to Royalton next door to have more to choose from. Of course, as members of travelsmart we had the best service and our concierges Aurelina Yan, Ana Garabito and Lisette made sure we had an awesome stay! They arranged a surprise celebration for 3 of our birthday ladies at one of the restaurants and it was really nice :) thank you ladies for making sure we were treated like vips ;) we look forward to go back to Punta Cana.

Stayed: October 2017, travelled with family
2  Thank allison g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2017 via mobile

Terrible food i been to 4 star resort before must say this place food will make you sick no selections in buffet.o
Only Mexican resturant is good.you cant stay in plave where you have to pay price of 5 star and food 3 star. Frozen ice cream and much more.
Night life in the resort next to nothing after daliy night entertainment. You have to go to royalton resort for disco. This what management suggests pay $45 USD each per night and upgrade to royalton or buy ony food and in royalton for $25 USD each per day. However in royalton lunch buffet same as memories.
I hope memories resort. Put some effort to improve there services.
Thank you.

Stayed: September 2017, travelled as a couple
1  Thank mubashir a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2017

The Hotel is old, things were falling apart. There were cracked floors and dirty walls. The room was the same it seemed totally dated. The main restaurant was hot and the food was not good at all. I asked for a Mojito and 2 bars didn't have the ingredients and after finding one that did they ran out after 1 drink. The only good thing was the water park, it was very good (imagine a small version of Aquatica). It doesn't have a beach on site, you have to use the one on the hotel next to it.
The check out process was horrible, it was hot and extremely crowded, it took 45 minutes.
I won't be going back to that hotel.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
6  Thank Esteban P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2017

We stayed here for a week in August and had an amazing time. We went to the Memories buffet for dinner and breakfast on the first day and decided to get the passes for the Royalton for more food options. It was worth it. They had an asian restaurant and steak place with delicious food. The buffet at Royalton was also much better than Memories. The passes also gave us access to the pool and beach area at the Royalton. The property is beautiful and the kids had so much fun at the water park. The staff are great and they have entertainment every night. I would definitely return to this resort if I returned to DR again.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Lava F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 11, 2017

The fact that hurricane Maria passed by 2 weeks before our stay, we thought that there will be damage on the property but everything was fine. The property was very well maintained, nice and clean everywhere. The pools were cleaned every morning. The food was great with lots of choices. The rooms were nothing special but who needs a room when you have all these amenities around you. We went with a 2 year old and she had a blast. Im not sure how's the sea this time of the year but during our stay was rough and wavy.

Overall, we enjoyed every moment of our vacation.

Stayed: September 2017
3  Thank Vladimir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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