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Memories Splash Punta Cana
Ranked #34 of 114 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 October 2017

We went as a family of 11 with two toddlers aged 1.5 and 1 years old from October 8th to the 15th. I would give this resort a 2 out of 5 its definitely not a 5.

The check in process was chaotic, confusing and took really long time. The hotel could have offered water or cold beverages upon arriving since it was really hot and we had kids with us. The front desk should be more helpful upon checking in and advise where everything on the resort is restaurants, rooms, water parks, #of pools etc but none of that happened.

The hotel is run down and needs repairs and upgrades for sure. We learned the hard way that there is no elevators- as parents with strollers we had to lug our stuff up three flights of stairs as there was "no rooms" even though the resort was not busy. I found that the staff tries to be friendly, but I’m pretty sure they are overworked and tired and also just don't care for the guests wants and needs.

On the memories splash side there is 4 pools everyone has access too and they were great but we spent more of time ocean front and at the sister resort the Royalton. The waterpark is one of the main reasons we selected this resort and overall was great there was something to do for all ages. The kids had a great time for them there is so much to do for them but they are still very small.

The buffet was good as there was selection for every type of eater but we did notice after a few days the selection started to become slim. The room service closes at 9 pm and the only late night spot to eat was over at the Royalton which is a trolley ride away but as a parent you can't leave your kid? i wish the room service ran later for sure.

The swim up bars and all the other places to get a drink were okay. I wanted to get a mango daiquiri but most times there was no blenders and no mango juice.I asked for a mimosa and the bartender made it with white wine and told me it was a "special" drink. It was gross! I wish all the bars had everything needed for when you ordered drinks. The mojitos were delicious.

We definitely wont be going back to this resort

Room Tip: accessibility is an issue around the resort
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  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
11  Thank Aman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 October 2017

we are a family of 6 and we were kept entertained constantly. We went between the water park, the quieter pool and the entertainment pool there was something for everyone. The food was great and satisfied all of us which is quiet hard with a fussy water and a one year old. The drinks were great and we found lots of variety.

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
2  Thank kathrynkdav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

This was a nice vacation and the service and staff were wonderful. The only negative I have to offer is the lack of communication of which restaurants were open and what days. Also the sister hotel has shared things but it is not communicated well. We were offered a $150 bonus which was not really a bonus. More of a $25 coupon off of a spa item which runs high. Also the welcome package consisted of a 90 minute sales pitch. Other than those negatives the positives outweighed them in service, room and pools/water park/beach. We had a great time at memories splash. So, figure out the communication problems and you’ve got it made!

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank ktwins2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Was reluctant going due to Maria but decided to take a chance, glad we did. The Resort was cleaned up well with the grounds man working hard in very hot weather 105-108f humidity. Everything was up and working. Check in was smooth we got 3rd floor (requested) in building 9 facing main pool. Maria, remembered us and each day our room was left with cute animal characters on our beds. This holiday was the 4th time returning and 3rd time in building 9. It was so great meeting our old friends them stating "your back, momma and poppa" with open arms and some tears and meeting new employees. We went to Under the Sea and the Buffet. We were welcomed by Michael, Oscar, Radhames who looked after us well during our meals at Selections. We swam mostly in quieter pool enjoyed the friendly service from Franklin who cleans the pool, Fabio and George from Bubbles. I this trip participated in pool activities with entertainment team. Thank you Jefferson, Juan, and Horse, and others They have a Coffee Shop which went to every morning and Caroline greeted us with a warm smile. I enjoyed the 200f slide at Splash park, it is a blast and a great view plus water waves. This trip was quieter being September, hotter and enjoyable. I would like to thank each one for making our trip at MEMORIES, a good memory, I hated to leave, your like family my friends. Thank you in all departments for your hard work, your friendliness to the people that come to your Resort. You all do a good job looks great. I pray and hope that we will be able to visit again.

Room Tip: we like 3rd floor
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
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    • Service
4  Thank faithb62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Not a 5 star resort maybe 2 stars. The rooms and overall resort were dirty had to change rooms 3 times because of things not working or room conditions just not clean. The staff could care less about the inconvenience of having to change rooms. The food variety was not good. Eating the same food got old. Be sure to check the restaurant schedule because they will alternate where you can eat depending what day it is. The waterpark was one of the reasons we stayed there but had limited access to the bigger slides and rides because they were closed the early parts of the days.. Disgusting place..... BEWARE!!!!

Stayed: October 2017, travelled with family
4  Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

I stayed 6 nights with my family and friends. What I could say about this resort is that they tried. They try to make it a good experience, they try to maintain the hotel, they try to offer good service, but unfortunately they don’t quite hit the target. The staff tries to be friendly, but I’m pretty sure they are overworked and tired. If you find someone offer great service it’s because they take it upon themselves to do so since I’m sure there is very low standards throughout the resort.
Now, the water park was amazing. Kids loved it! They are very strict with the rules, it could get annoying, but at-least you know they are watching and they actually care, unlike the bar tenders at the bars. I would hate to package all personnel into one category, but almost every bar had someone who hated what they do. On the other hand there were some who went all out to take care of you.

Shoutout to Jose from the Excursions. Super nice and honest! The dolphin experience was mediocre, but not his fault. He is super nice and helpful.
I highly recommend the buggies! Well worth it! Much better to deal directly with the buggies company rather than an excursion representative. $$$

Stayed: October 2017, travelled with family
2  Thank Omar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We are into our second week here at Memories Splash. This was a replacement holiday for our Cayo Coco package but Maria devastated the airport and hotel.
This is a very well run resort and for the price we paid,admittedly off peak, is truly great value for money.
The room is huge with whisper quiet air conditioning and free mini bar and room safe. It is cleaned every day to a very high standard and all minor issues (hairdryer not working ) have been sorted out promptly and effectively. It must also be noted that towels are plentiful and fresh daily.
The bathroom is spacious and the shower/bath easy to adjust for nice temperature. There is a little balcony with a table and 2 chairs. Coffee /tea making machine works well and overall a lovely room to be in. The channels on the TV are a bit limited (mainly Spanish/Russian) but that is not a bother as the internet is free and fast.
Will give a full review when we get home but so far we are having a wonderful holiday at Memories Splash.

Stayed: October 2017, travelled as a couple
5  Thank malcolm l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Memories Splash Punta Cana

Address: Playa Arena Gorda | Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #34 of 114 Hotels in Punta Cana
Price Range: $221 - $1,026 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memories Splash Punta Cana 4*
Number of rooms: 525
Official Description (provided by the hotel):
This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean. 5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi, Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more   less 
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