We went as a family of 11 with two toddlers aged 1.5 and 1 years old from October 8th to the 15th. I would give this resort a 2 out of 5 its definitely not a 5.
The check in process was chaotic, confusing and took really long time. The hotel could have offered water or cold beverages upon arriving since it was really hot and we had kids with us. The front desk should be more helpful upon checking in and advise where everything on the resort is restaurants, rooms, water parks, #of pools etc but none of that happened.
The hotel is run down and needs repairs and upgrades for sure. We learned the hard way that there is no elevators- as parents with strollers we had to lug our stuff up three flights of stairs as there was "no rooms" even though the resort was not busy. I found that the staff tries to be friendly, but I’m pretty sure they are overworked and tired and also just don't care for the guests wants and needs.
On the memories splash side there is 4 pools everyone has access too and they were great but we spent more of time ocean front and at the sister resort the Royalton. The waterpark is one of the main reasons we selected this resort and overall was great there was something to do for all ages. The kids had a great time for them there is so much to do for them but they are still very small.
The buffet was good as there was selection for every type of eater but we did notice after a few days the selection started to become slim. The room service closes at 9 pm and the only late night spot to eat was over at the Royalton which is a trolley ride away but as a parent you can't leave your kid? i wish the room service ran later for sure.
The swim up bars and all the other places to get a drink were okay. I wanted to get a mango daiquiri but most times there was no blenders and no mango juice.I asked for a mimosa and the bartender made it with white wine and told me it was a "special" drink. It was gross! I wish all the bars had everything needed for when you ordered drinks. The mojitos were delicious.
We definitely wont be going back to this resort
- Official Description (provided by the hotel):
- This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean. 5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi, Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, TripOnline SA and getaroom.com so you can book your Memories Splash Punta Cana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.