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Wayne H
Ottawa, Canada

Overall experience

5.0 of 5 bubblesReviewed Feb 24, 2014
We had a great experience at this hotel. Service was fantastic here. Food was very good. Can't go wrong with any of the restaurants. Special thanks to George ferreira who was awesome during our dining experience at the Japanese restaurant that we had to go back the second night again to see him. Wanda was absolutely great with us. She was very attentive and always smiling. We sat in the same pool side area all week because of her. Overall it was a great experience at the royalton hotel. We would all come back again.
Date of stay: February 2014
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this review
Responded Feb 25, 2014
Dear Wayne H.,

Firstly, the entire team of Royalton Punta Cana want to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Best greetings,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (16,564)
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Reviewed February 24, 2014

Stayed at the Royalton 4-18 Feb. More by luck than judgement we were in the Diamond club by booking a Superior room. A special thanks to Yerical, Amarylis and Pamela they were great. Our room was in Building 6 on the ground floor, very close to all amenities. I agree with other reviewers, the hotel is not very well insulated and is very noisy with banging about in corridors all times of day and night. The food was excellent (but they will chill the red wine!) and take one plate away before the other person has finished, sometimes the waiters are too keen to clear the table, they often take things away when you are at the buffet! Overall we had a very good relaxing holiday but the sun bed situation needs addressing very soon and also the volleyball needs moving away from the Diamond club beach. Diamond club is a must as the other part of the beach (shared with other hotel) is very "Benidorm". Would recommend.

Date of stay: February 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 243Carroll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 19, 2014

Dear 243Carroll,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,
Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2014

The name says it all! The rooms were beautiful, the restaurants were excellent, the beach was spectacular with plenty of shade and the pools were magnificent! The most incredible feature of the resort though, was the staff! We've been going to all inclusive resorts now for eight years in a row and by far the Royalton has the friendliest and most professional staff we have ever seen!

I would like to specifically thank three staff members who truly went out of their way to make my family's vacation a special one: KENIA who worked in the main lobby area, MICHAEL who worked in the Mediterranean Restaurant and CARLOS GERMAN who worked in the Lunch Bar/Italian Restaurant. It truly is staff members like these three who go out of their way that make your vacation a special one!

The only complaint I have is to those people who complain about a beautiful Resort like this one!!!

Date of stay: February 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kevinbR8472BD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 19, 2014

Dear buchankw68,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,
Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2014

I must say I am very impressed and it is an honor to call the Entertainment team my friends and family abroad. having just returned from an amazing two week stay to teach Zumba Fitness and Aqua Zumba and other specialties. I must say that the team is very professional and energetic and go out of their way to make you feel relaxed energized and refreshed. You are always greeted with a smile, with a "hola" and friendly conversation about your day. This team puts in countless hours to make your stay full of excitement and events every day. From the Dancers and the countless hours of choreography and practice, to the staff that is on the beach giving fitness classes to the supervisors that pay every attention to detail and listen to your comments to bring you the best of what is popular; they listen...... recently one comment was that they were not able to know what is going on around resort and where for the events. well, you ask and they provided LCD screens listing the daily and weekly events on the resorts as well as a staff person to give you a better explanation.
These guys work hard. Starting fresh in the morning preparing for the day, going through a series of meetings of what is going on and then providing 110% service with a smile throughout the day. THey finish their day after the entertinment show at night and after they provide another round of dancing lessons in the disco till later that night night. and all to begin the next day.

To Francis, Pedro, Ismilsa, Miguel, Chocolate, Francisco, Daniel, Luis, Jourdan, Mary, Nelson
(hope I am not forgetting anyone) thank you from the bottom of my heart for making my stay a memorable one. Also, My mother and Roger( aka: mamajuana and Papajuana) extend their gratitude for such a rewarding experience that they will never forget.

Again they are a top notch team that puts in a ton of hours for your enjoyment. It was a pleasure working with them. And would not hesitate to work beside them a any point again.
I had the best vacation with them. They kept me laughing the whole vacation. I loved teaching with them and this is why i am going back down in april to work with them again.

THANK YOU, GRACIAS

Date of stay: February 2014
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rdugas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 19, 2014

Dear rdugas,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,
Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2014

We loved the service from Elvira and Jose at the adults only swimming pool. The food was excellent and the staff in the Royalton was very friendly. The "Diamond Club" makes it so more attractif. We surely come back to this beautifull resort to enjoy the Caribbean sun.
Guido & Chris

Date of stay: February 2014
Trip type: Travelled as a couple
1  Thank Guidodekeyser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 19, 2014

Dear Guidodekeyser,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,
Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2014 via mobile

As promised, I said I'd write back to everyone regarding my second time at the Royalton in PC.
Once again I rate this an A+ vacation!
Greeted at the front lobby by a number of employees with cocktails and cold towels is always a great way to start off a vacation. Angel &Tony who were our previous butlers welcomed us. This was especially nice! It felt like no time had past since the last time. They also remembered our names and small "likes" "favourites" and requests we had made from our last visit. They walked us to our room and asked about others we had travelled with previously, genuinely concern. So sweet!
This time we were visiting for a shorter time, and with less people...though every minute was worth it!
My husband surprised me with the Chairman Suite which had 6 balconies -3 washrooms, a family room, bar, kitchen table area, pool table....and two separate bedrooms. One with a King and the other with two full doubles. The mattresses here are ultimately the best I've slept on.
Like before, the room was furnished beautifully and was kept extremely clean. Premium bottles lined our bar. Full size fridge in this room and two minis fully stocked, snacks topped up daily.
We were in the Diamond club area which I highly recommend! The beach is roped off area with food and beverage service at your chairs. Loungers are gorgeous and very comfortable. Food, drinks and Service Excellent!
Weather was unbelievable!
Immediately our butler returned to us at our beck and call. He would basically clean off sand from our beach beds, and on the occasion change and freshen our towels without us asking, (if the towels were too wet from the ocean, or pool we were laying on).
Spa appointments were made...and any other details and arrangements were discussed as we socked in the sun! We never had to leave our chairs -
On this short vacation we also met a wonder beach server named Yerical. "Only one in the world"!!! He's from Punta-Canada ;) - what a joy!!!!
Being treated like royalty, the servers would bring us fresh fruit dishes and fruit kabobs a few times daily to keep our taste buds satisfied in the warm sun. They also added a new menu...because (they only get better...from what I see). It's called Juice Therapy, with amazing power drink smoothies! I tried a few. Delicious! Recommend them for breakfast snack too...keep you hydrated! Speaking of hydrated....fresh coconuts were my favourite the first time I went in December, well Angel didn't forget! These coconuts were served simply with a straw to take in the natural juices inside. Yerical would often cut the coconut up for us, so we could enjoy the inside, with a touch of sugar. Mmmm, you must try it!
The severs are always smiling and happy to serve. Brings added sunshine to your day! (We tip...it's just in our nature to do so...for the great work and respect we have for them).
On the first day we went back to our room - my husband had arranged for Gorgeous bouquet of Roses be sent there for Valentines day. They set this up on our table with a Bottle of champagne chilling, and small cup cake deserts for all of us including the children. Great touch!!!! Unbelievably nice, and classy...Royalton!!!!!!
The second night returning back to our room we also had another surprise set up, after the beach for the children in their washroom and later that evening after dinner and the shows in our room. The tubs were filled with bubbles and flower peddles, and were lite up. Not only did they do this for us adults but to do this for our children....excellent!!!! (I will add some photos).
Dinners at the al la carts were - perfect!!!! Shout out to Julio! He knows his stuff...very educated server! We took our friends to Hunter steak house the first night and they could not believe the quality of meat that they were serving at an all inclusive. Food, service, premium wines, presentation, A+
Spoiled each evening with wonderful dinning - we also tried Cava...which is a Spanish inspired restaurant that serves tapas. These are small like "table shared" dishes....so depending on how many our in your party you might order one or two...for everyone. Devine! The Mexican located in the Memories resort, another favourite!!! Celebrated our God Daughters birthday and the hotel surprised us with a HUGE chocolate cake! (Picture posted). We also tried the burger place Bites next to the Splash Pad on that side one day....awesome -burgers and fries! Nice treat! Good quality again...100% fresh ground beef made daily.
Ice cream...well who doesn't love ice cream. Cute little place called Scoops -also a favourite for the kids after the WATER PARK (a must try and see..incredible)!
Beans cafe offers a great selection of snacks through out the day. One heck of a pastry chef, wow! Small little sandwiches, and great coffee, etc through out the day. Always tied us over before we went up to shower for dinner.
Musicians around at night played, and were very talented. Once in the Royalton Square and one outside Belinis Bar as we went for dinner at the Mexican. Again, nice touch!!!!
Also want to mention, we didn't do this - since we were with kids...but the Royalton also set up long line of tables on the beach by candle light on Valentines day for those who wanted to have a romantic dinner by the ocean. Gorgeous!!!!!! People must of enjoyed that - as ever table set was occupied and looked pucture perfect!
White roses were given to all ladies and young ladies as you entered each Resturant on Valentines day too.
Sorry so much to remember.... :)
The first time I went to Royalton was back in December with a much larger group. Having nothing but a wonderful time. Returning has just confirmed we absolutely love this place.
I travel a lot, some times twice a week. Been to many 5 star resorts around the world. I simply find Royalton as being all around an Excellent Resort! Service is always number one and this alone will continue to bring me back here. Food and quality fantastic! Drinks... Well I've been to many places 5*s where they will use no name or watered down sodas, juices and alcohol - this place uses nothing but the best! This shows they are giving you nothing but the highest standard. Important to me!!!! People must notice the little things too that make a 5 star!
Free wifi all around the resort...bonus!
Chargers in every room...fantastic idea!
Being able to make free calls to the US and Canada...what else can you ask for!
Pools are clean and some are heated.
Adults area is peaceful and has servers pampering you.
24 Amazing room service!
Big flat screen TVs
Clean and larger rooms
Top of the line mattresses
Aerobics on the beach, Zumba, yoga ....
The perfect beach in the D.R.
Service,service.service!
Also...new since the last time I came, a pillow menu. Angel our butler asked if we wanted a certain type of pillow to sleep on....these people think of everything! Not only do they feed us well, take care of us while we are awake...but send us to sleep with our favourite pillows....now that's service!!!! Now that's Royalton....now that's Excellente!!!!!! (A Domnican'favourite expression)! :)
They say third times a charm...so Royalton I'll be back....
******Highly Recommend Hotel!!!!!!!! *****

Date of stay: February 2014
Thank JoyofTravellin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MauricioZarate, General Manager at Royalton Punta Cana, An Autograph Collection Resort & Casino, responded to this reviewResponded April 19, 2014

Dear JoyofTravellin,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.

Kind Regards,
Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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