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“Bad spa policy”

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Dreams Punta Cana Resort & Spa
Ranked #19 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 4 June 2012

I would rate this resort excellent in their staff courteousness ,their attitude to please. But ladies if you opt for their spa and massage, make sure you have this at the same time with your husband. They have some pornstar masseuse that would try to do anything for money. Do not let them spoil your vacation or happiness

Stayed: May 2012, travelled as a couple
1  Thank Dunni A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,972 - 6,978 of 11,520 reviews

Reviewed 3 June 2012

the dreams is a mirage really, but it still serves it purpose... the spotlight of the resort is the staff.. They staff are fun and helpful in you enjoying the resort. The food for the price could be way better but when your drinking enough u tend to forget to eat.. If you do any excursions I suggest going through the hotel, only if your ready to talk price with the vendors on the beach front.. The room we had were updated, my friend had to move 3 times til he got the he paid for. Another friend had a roof leak in his in the middle of the night, and couldn't move til the next afternoon..

The resort is nice but a bite overpriced but if a name is what your looking for then this is it.

Room Tip: make sure to get to the buffet early... it gets rather crowded fast...
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  • Stayed: May 2012, travelled with friends
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1  Thank jfking512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

What can i say about this hotel. It is just fantastic. Such a nice place to say. The hotel was very welcoming at the beginning and made you really feel at home. Champagne service on arrival and everything taken care of. We were taken straight to our room which was amazing. Massive king size bed, cooling AC and great decor.

After waking up the following day we headed down to the pool area and were welcomed by the fantastic entertainment team. The whole entertainment team have made this trip for us. All day everyday they have kept us smiling and active. They have become out friends. Special mention to Grecia, Wilson and Izequiel who I can truly say are the best entertainers of any holiday i have been on.

The restaurants are great and the A la Carte offer a great selection.

big mention to the bar staff as well who kept us well lubricated throughout our trip.

I will do everything I can to make a trip back to the dreams punta cana.

  • Stayed: May 2012, travelled as a couple
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5  Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

We travelled on a late deal and upgraded when we arrived to a suite. The suite was stunning with balcony jacuzzi. The hotel was a fabulous pool and plenty of sun beds. The beach is clean and unspoilt and walking in either direction is a joy. The beach has some 4 poster bed loungers which getting early is worth the treat. We sat out in a thunderstorm under the waterproof curtains. Beach bar is good and you get waiter service on the beach which is enjoyable. Dining and all food was excellent with waiter service always very attentive and polite. Shows at night were good quality and if not for you enjoy the casino. All bars at night were quick to serve you and quality branded spirits were on offer. My wife enjoyed the hot chocolate for her late night tipple which you could get from the piano bar upstairs.
Overall the holiday was god and worth the little extra time from the airport transfer.

Room Tip: Upgrade for a suite
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  • Stayed: December 2011, travelled as a couple
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4  Thank gabellone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

This was a gorgeous resort - plenty of mature foliage - beautiful gardens and ponds throughout the resort. The rooms were very spacious and clean. Food in buffet & a la carte's was very good.

My only dissapointment at this resort was the lack of pool/beach chairs. Upon registering with the concierge at the VIP building, we were told that there was a roped off section for the VIP's at the beach, and we were given yellow beach towels to prove that we were part of the VIP section. The next morning we headed to the VIP section on the beach, only to find it full of people with the blue towels - we then returned to the concierge and asked if we had misunderstood. He told us that the VIP beach section wasn't manned on that day, but would be the next day (it was never manned the entire time we were there). In the meantime, we walked the entire beach area in search of a beach chair, with no luck. We then proceeded to walk the entire pool length in search of a pool chair, with no success once again. We eventually gave up, and found a bistro table at the pool bar and parked ourselves there. We then began chatting with other dissapointed guests that were sitting in the same area. One mentioned that if you paid a pool attendant $10. he would find us a chair - which is what we ended up doing. In all honesty, we have never had to pay for a pool chair at a resort of this caliber! We finally got our pool chairs 20min after slipping him the money.

The next morning my boyfriend was out at 6am in search of pool chairs, he laid our towels & books while we went for breakfast. Upon our return to our chairs, the towels were gone, as well as our brand new books, and the chairs were no longer even there! My thoughts: someone paid the pool boy and he delivered!

My advice if you stay at this resort: get out and reserve your chairs early & stay with them! Otherwise they will disappear.

No complaints on any other topic -except it rained 5 days out of 7 while we were there - but nothing you can do about that.

This IS a fabulous place to stay - they just need to buy more chairs to meet the capacity of the hotel in peak periods.

Room Tip: The VIP upgrade was well worth it. Bigger rooms, larger balcony, VIP only bar with premium liquor a...
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  • Stayed: February 2012, travelled as a couple
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1  Thank Luv2tripit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

I just returned from Dreams and I have to say I had a nice time there and the resort is beautiful and the room was very nice. I went with several friends and we all enjoyed the amenities at the property, the shows were very good, the food was adequate, the liquor was plentiful, the pool was nice, went to the casino once but like another reviewer said it was quite warm in there and no a/c. The beach was nice and plenty of chairs to sit down and enjoy yourself. However the water was a little rough and not adviseable for people who are not good swimmers.

  • Stayed: May 2012, travelled with friends
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2  Thank lacrazia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

We arrived in Dreams in May 2012, around tea time, we were greated by friendly staff with cold towels and drinks.
We are a groupl of 11 traveling with children, coupls and individuals, we booked dreams not just as a holiday but as a wedding of my partnes dad.
Dreams is one of the best hotels i have ever stayed in the picture do tell a true story. The rooms are spacious with pleanty of storage and a free save. The rooms are cleaned daily and your beds are turned back every night.
The pool area is clean with lots of sun beds available daily.
The entertainment team is amaizing, JC, Wilber, Wilson and Grecias especially they learn your name and are always making sure you are having a good time, asking if there is anything they can do for you. Always asking if you would like to be involved in day and night time activities, and if you say no thats not a problem.
I would deffinatly recomed dreams to family and friends and would like to return again one day myself.

  • Stayed: May 2012, travelled with family
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1  Thank HayleyPerrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#17 Top resorts Hotel in Punta Cana
#18 On the Beach Hotel in Punta Cana
#19 Luxury Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range: $253 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
Number of rooms: 620
Official Description (provided by the hotel):
Secluded in a lush tropical paradise, Dreams Punta Cana Resort & Spa features one of the largest free-form swimming pools in the Dominican Republic, stretching from the lobby all the way down to the pristine beach. ... more   less 
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Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

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