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Reviews (10,390)
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4,099
2,919
1,605
914
853
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All reviewsgabriel chocolatequiet poolswim up barclub premiumrock climbing wallocean viewkids pooltex mexa la carte restaurantsbeautiful beachseafoodpalm treesgreat vacationpicky eaterfamily vacationrecommend this resorta lot of fun
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Reviewed April 4, 2018

This is a great place to stay. If you are looking for pool drinking the swim up bar is the place to be, more activities and people. It is close to the restaurants and beach snack bar. Food is available all the time, burgers and fries are endless. There is a great water area for kids and a kids zone. The other pool is located close to the kids area, it is much quieter and a larger pool. Everything is super clean, rooms are nice, beds are comfortable, staff is very friendly and very accommodating. Buffet has lots to eat but best to go when first open to get some items. Restaurants were really good, especially the Italian one. We really enjoyed our stay and would recommend this hotel without question.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
4  Thank robcat2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded April 5, 2018

Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel Occidental Caribe and are delighted to read that we were able to match your holiday expectations.

We are glad to read that you really enjoyed our instalations and our restaurants.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Regards
Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

This was our 4th time staying at this resort.
Our room overlooked the "quiet pool" but also had nice ocean views. I absolutely love this place. The staff, the resort. Victor in the sports bar was fantastic! I was told that they are going to renovate the rooms soon. I can't wait to go back again.

Room Tip: The oceanfront suites are excellent. 2 bathrooms and a bedroom door. Could easily suit a family.
  • Stayed: May 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Kirsteen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded April 5, 2018

Dear Guest,

Firstly we would like to thank you for choosing our Occidental Caribe hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Always your disposal

Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

we had paid extra for ocean view room. our 1st night we tried to sleep early since we were up since 4am traveling. instead we were kept up by very loud beach party. we had rooms switched twice to help remedy this...we lost our ocenview room with no refund given, was put in a room where the air conditioner didnt work. was dirt on the sink and hair on the toilet. very dissapointing stay...pool and beach is perfect and had potential to be a great stay

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded April 5, 2018

Dear guest,

First of all, we want to thank you for choosing our Occidental Caribe hotel for your vacation in the Dominican Republic and for sharing your comments about your experience with us.

We sincerely apologize for not being able to offer you another ocean view room that suits your needs. We encourage you to call our call center in the future to choose and book the type of accommodation that best suits your vacation needs.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Regards
Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

ok experience at occidental caribe. i was disappointed with the wifi service. my recommendation is to provide free wifi for the guests because this would have given the writer to rate the establishment from good to being excellent.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank chynelle9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded April 4, 2018

Dear Guest,

In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

Always at your disposal

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Dirty bathroom with mold.
Mediocre food
Very noisy even at night!!
I was ready to leave after the first day. Only saving grace was the beach and a few friendly employees. I wont be coming back. Probably ok if you want a cheap family trip

Stayed: April 2018
3  Thank Rashell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded April 4, 2018

Dear Guest,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

Thank you for your insights regarding our food, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences.

We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Always at your disposal

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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