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Reviews (10,369)
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A TripAdvisor Member
1
Reviewed 4 weeks ago

The Occidental Caribe exceeded my expectations! I traveled with my parents and daughter (age 12) and found that there was entertainment for all age groups. The ease of access to the beach (which was cleaned every morning) was fantastic as were the two large swimming pools. The trapeze was an added bonus! The rooms were clean and spacious and the food was good. Overall, we would return to the Occidental Caribe in a heartbeat!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,


Thank you for the great feedback of your recent holiday experience at our Occidental Caribe, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We look forward to serving you again soon

Best Regards

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Let me preface this by saying I have read a lot of trip advisor reviews about this resort. When people have complained about the food, they were not exaggerating. A lot of the food in the buffet is inedible, specifically the cheese. Some of the food was good, but most of it is very bad. At the buffet in the mornings I had a had time getting water and coffee as the wait staff is very busy and inattentive. I would have been happy getting it myself but there isn't a self-serve area for coffee or water. The white linens on the table look nice, but get very dirty and are not replaced frequently enough making the eating area look dirty. The restaurants are good, specifically the Hibachi and Dominican restaurants but the Italian was not good.

The resort itself is beautiful and the pools are kept very clean, although they close early. I loved that they offered free activities such as kayaks and the catamaran. I have to say that I wish there were more scheduled activities and that the activities were easier to locate. Previously, I have liked to be given an itinerary because I like to know what is going on so I don't miss anything. The drinks were also very good and had a lot of variety.

Casino is very small so I would advise you not to go if you like to gamble.

The gym is small and machines are old but very empty which is good, although it closes at 7pm.

The shows very pretty good at night, but there is not much to do at night besides go to the shows.

Our first room smelled like mold so we had to change rooms. The second room we were given still smelled like mold but not as bad as our first room. The game room also smells like mold and it was unbearable to play a full game of pool in there.

We still had a good time at the resort despite all of the issues we had. I don't think we would go back but it is a very inexpensive resort compared to the others in Punta Cana.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Julia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

Although we sincerely regret your disappointment with your stay in our Occidental Caribe, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.

We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Always at your disposal

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Excellent stay. Beautiful property. Rene Candelario at the front desk went above and beyond to make our stay special. Very professional and courteous and his can do attitude truly made it a pleasurable stay. The whole staff can take a leaf out of his book.

Stayed: June 2018, travelled with friends
1  Thank Raza J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for reviewing your recent stay in our Occidental Caribe. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Regards,
Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 4 weeks ago

We loved it and definitely going back. Went twice in 11 months. Close to the beach is what I wanted. Clean beach and no see weed like the other hotels on our daily walk. Restaurants were so good . Can’t wait to go back. Furniture in room can be upgraded but it’s doable. Best view ever... Block #5 facing pool and ocean. Enjoy!!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your expectations.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Regards,
Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Celebrating our 15 year Anniversary but I expecting the room to be a little better than it was and to come to a room that the bathroom tub was totally unacceptable and face bowl was leaking. Had to report it twice.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Sharkydarryl2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

Although we sincerely regret reading that your stay at our Occidental Caribe fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

Regards,
Director
Occidental Caribe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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