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Reviewed 5 weeks ago via mobile

I want to start taking about the Hotel staff was excellent, and also want to mention Nancy Mercedes and her team as one of the best resources this hotel has. They make feel all customers like home!

Food at the hotel buffet was above average. Yes, they have variety but almost the same every day.

Hotel opportunities:
Based on my standard, the facilities is below average. The room assigned had a lot to improve. Air conditioning was not functioning well. Called three times to customer service, but it never got fixed. Saw others complaining about theirs, so I believe a room change may not work. The bathroom extractor didn't exist! Same in other bedrooms the extractor didn't exist... Bathrooms at the pool needs cleaning; there was also bad odor in some pool areas that belongs to "stink bathroom water". The game room facilities also need to be repaired/painted.

If I am asked to return to Occidental Caribe, I will say no. Also would not recommend to any of my colleagues.

Stayed: September 2018, travelled with friends
Thank Payussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Thorough cleaning is an absolute must for Occidental Caribe and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotel, sorry for any inconvenience.

We look forward to serving you again in the near future.

Always at your disposal

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We stayed at this hotel with my whole family to celebrate my mums 60th birthday, the hotel is beautiful, especially the staff, the staff are amazing, one staff in particular Rene Candelario from the reception was amazing, always ready to help with a smile, he made our stay very enjoyable and he made us feel very welcome, i have recommended this hotel to many of my friends and they are all excited to visit and of course looking forward to meeting Rene.Many thanks Rene, you are the best, from Mavis and my family in London.

Stayed: August 2018, travelled with family
Thank mavisnyirongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

I would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one.

We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.

We look forward to your next visit.

Best Regards

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Gluten free disaster! Do not stay here if you have Celiac Disease. Major disconnect between folks marketing that they can accommodate strict gluten free diets and the kitchen staff. This coupled with the lack of staff that can speak English, made for a very stress-filled and calorie free vacation. NEVER AGAIN!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 4 weeks ago

Dear Guest,

Firstly we would like to thank you for choosing our Occidental Caribe hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

Our hotel has a special menu for celiac people and our chefs are specialized in this type of food, therefore we are surprised that in your stay we could not exceed your expectations.

We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Always at your disposal

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2018 via mobile

I cannot even say enough good things about this resort.
The staff , the room, the food, the resort were all amazing .
The layout of this resort really makes it . With all of the rooms being in one large building with the lobby and buffet being the central point with pools on either side . The beach was nice and close . The activities were a lot of fun , well organized and participation was greatly encouraged .

Make sure when you check out you have your room key or they WILL NOT let you leave the resort for your flight on your transport (we left it in our room) . And they will not be nice about it . Totally a fault of my own thinking I didn’t need the room key any longer but just a simple tip. But they have to give you a checkout slip for your bus driver and they would not provide us with one unless we payed 50 usd.

Stayed: November 2017, travelled as a couple
1  Thank planejane3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 5 weeks ago

Dear Guest,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and TripAdvisor readers.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

For the check out you need to have the room key and the stuff that the front desk give to you when you arrive, sorry for the inconvenient that you have for this situation.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Director
Occidental Caribe

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Reviewed September 15, 2018

Had a great mother-daughter trip! Great food selection at the buffet. Loved the “Drink of the Day”. Would go back with the family. Even visited the casino for a little entertainment. The nightly shows were great. Live band and singing before the shows also.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank larkafree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded September 16, 2018

Dear Guest,

Thank you for reviewing your recent stay in our Occidental Caribe. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Regards,
Director
Occidental Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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