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Reviewed December 8, 2016 via mobile

First visit
I Love it and service is 100%

Very classy and would come back again! The food at the buffet was delicious! The dominican food is awesome! !

We came for celebrate my sons wedding! It was so nice! I recommend it! For sure!!
Thanks to everyone there! Especially to the waitress at the sports bar! She was so nice! Thanks also to Caren "with the C" from guest service! I recommended this hotel for the awesome service! So beautiful hotel

Date of stay: December 2016
Trip type: Travelled with family
1  Thank Larry R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General_ManagerPUJ, General Manager at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only, responded to this reviewResponded December 11, 2016

Dear Larry R;

Receive a trendy regard from CHIC Punta Cana,

It has been really nice reading your kind review on your recent holiday at CHIC Punta Cana.

We are delighted to read that you spent a most wonderful holiday in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.

Kind Regards,

Jonathan Iriarte
Hotel Manager
CHIC Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2016

Overall, I enjoyed my stay. However, on my last day at the resort, my bracelet for the room broke. I walked back and forth to the front desk 4 separate times to fix this. The first time, they scanned my bracelet to "fix" the issue and when I returned to my room it still didn't work. I returned to the front desk and they scanned my bracelet to "fix" it again and once again it didn't work. I returned to the front desk AGAIN and they said they would send someone to fix it, they didn't so I returned to the front desk 20 minutes later and they promised to send someone again. Someone eventually showed up and looked at the door and told me I simply needed to get my bracelet fixed (which I had already done two times). I walked back to the front desk yet again and was given a completely new bracelet and a manager accompanied me to my room with her own separate key. My new bracelet didn't work and her key didn't work. I was finally able to enter my room because a maid happened to walk by and used her key to let me in after 2 hours of being locked out (during this time I spoke to a man on my floor who said he was also locked out and it was the 4th time it had happened during his trip) The manager told me security would be by to fix the door shortly and of course they never showed. So I spent the final day at the resort in my room because if I left I knew I wouldn't be getting back into my room. Upon check out, I was told I would receive an email with some time of compensation for a return stay at the resort for all my troubles but never received one. Outside of this ruining my last day, I really enjoyed the resort. Polite staff, nice beach, the food at the restaurants was very good. It's a shame this ruined my experience.

Date of stay: November 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rachelelizabethm2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General_ManagerPUJ, General Manager at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only, responded to this reviewResponded December 14, 2016

Dear rachelelizabethm2016;

Thank you for taking the time to share your experience with us at CHIC Punta Cana we really appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services.

We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Cordially,

Jonathan Iriarte
Hotel Manager
CHIC Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2016

My friends and I stayed at the Chic in September. Our experience was wonderful. Everything you need is on the premises. I would recommend this resort on any day. We were upgraded to the Diamond club which has its perks. I would love to go back next year!!!

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank jaygary53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General_ManagerPUJ, General Manager at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only, responded to this reviewResponded December 11, 2016

Dear jaygary53;

Receive a trendy regard from CHIC Punta Cana,

We have been honored with your having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.

We are delighted to read that you spent a most wonderful holiday in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.

Kind Regards,

Jonathan Iriarte
Hotel Manager
CHIC Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2016

We vacationed with a group of friends from 11/19-11/26. Upgrading to the diamond club was well worth it. The hotel staff was extremely attentive to our needs & a few of those individuals really stood out.

Omar, our butler was excellent. Very honest & detail oriented. We left the resort feeling like we'd made a new friend. Raul in the diamond club lounge was also great, patient & a joy to deal with.

Housekeeping was amazing & very thorough. Julia made sure our room was meticulous. She even helped us along with our broken Spanish. She was very pleasant everyday.

We had to unexpectedly extend our stay a few days. Blammy was very accomodating, by making sure we had a room, even giving us valuable direction on the best way to use our hotel credits. She was a pleasure to deal with.

Finally, Frank & Carmen, on the entertainment staff were awesome. I'm not sure where they get the energy, but they made sure the guests were entertained, even on the days we got nothing but rain. They really made our stay enjoyable.

To summarize it all, we would definitely return to this resort.

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Dorian K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General_ManagerPUJ, General Manager at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only, responded to this reviewResponded December 11, 2016

Dear Dorian K,

Receive a trendy regard from CHIC Punta Cana,

It has been really nice reading your detailed review on your recent holiday at CHIC Punta Cana.
We are delighted to read that you spent a most wonderful holiday in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.

Kind Regards,

Jonathan Iriarte
Hotel Manager
CHIC Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2016

This hotel was beautiful, so spacious and full of life (activities)
There was always staff near by but sometimes their food area by the pool gets overwhelmed. Other than that, the pools area and the ocean are both equally a beautiful sight.

Date of stay: July 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank iamPen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General_ManagerPUJ, General Manager at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only, responded to this reviewResponded December 11, 2016

Dear iamPen;

Receive a trendy regard from CHIC Punta Cana,

It has been really nice reading your kind review on your recent holiday at CHIC Punta Cana.
We are delighted to read that you spent a most wonderful holiday in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.

We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.

Kind Regards,

Jonathan Iriarte
Hotel Manager
CHIC Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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