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1 - 6 of 25 reviews
Reviewed January 1, 2021

The Satama Hotel was the perfect location for my guests and for my dream wedding in Haiti! The hotel offered an experience that was so memorable for me, for so much of my family that hadn't been to Haiti in years and for my friends that had never been to Haiti! The hotel offers amazing views, clean and modern room and the food is sooo delicious!!!! I especially loved that the breakfast offered my guests different dishes each morning. All of the staff were kind and courteous.
As a wedding venue, I can't praise the general manager, Sabrina enough for her diligence, professionalism and constant communication. As I planned from the USA, Sabrina and I communicated via email and WhatsApp. Over the months of planning, I communicated with her so often that I felt like I had known Sabrina for years although I didn't meet her until my wedding day. She was in constant communication with my wedding planner and was incredibly flexible with the planner's requests to store items, set up lighting, offering her staff to help when she could, etc. Her staff did an excellent job with beverage and food service during the event and followed through on the smallest details down to the signature cocktail. Sabrina was critical to making my stay and wedding memories bring me nothing but smiles and for that, I'll be forever grateful!

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
Thank reginebeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 30, 2020

It's sad to know that Satama hotel, is the only Resort in Haiti that refuses to work with guests who are affected by this covid pandemic. While awaiting for our mandatory COVID test results and authorization to fly back home and to be allowed back into our country, which by the way is very tedious and an annoying process due to the unorganized Haitian hospital laboritory systems. We made a last minute reservation while at the resort during the Christmas holiday to secure a place to stay as well as change our flights while we waited. Fortunately for us, we finally got a response from the laboratory as well as authorization to fly back home around 1am the following day from when we booked the additional nights at the resort. We immediately changed back our flights to checkout that morning and the airlines were very understanding and willing to work with us at no additional costs. We reached out to hotel management and they refused to give a refund as well as issue a credit for the unused nights and although their policy states that if within penalty only one night would be forfeited. We booked 3 additional nights and forfeited all 3. That there is robbery, especially when we have friends and family that are booked to stay with them the entire trip, it was just unfortunate that we had prior engagements and had to get back home.

During a pandemic as such it is evident that there are and will be more frequent last minute changes to bookings and stays and it saddens me to know that they could careless to what the situation is. Working in the hotel and sales industry for years, I understand that once a room is held from inventory and unused during a busy period, it is revenue that they could have generated, however in a situation where it was nearly impossible to ensure that we get authorization to leave the country and the uncertainties with the hospital laboratories, I think a credit should be offered for the unused nights for future travels.

This was my first time at this resort and although beautiful, if you are unsure about traveling due to covid and looking for a more relaxed cancellation policy, look somewhere else. Their priority is their pocket at that present moment and nothing else. What a shame!!!!

Room tip: Ensure you get confirmation about their policies, so you do not get ripped off.
Date of stay: December 2020
    • Value
    • Location
    • Service
Thank sincere1058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 1, 2020

My experience there was amazing. The food was the bomb. My server was very nice and went above and beyond to make sure I had a great experience there. To those who complain about language barriers it’s 2020 try to learn a new freaking language. Stop feeling entitled. You went to an island stfu. Until next time Satama.

Date of stay: September 2020
Trip type: Travelled with friends
1  Thank mosel491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 20, 2020

I noticed a few people who have given this hotel lower than a 5 stars. YOU ARE NOT BEING FAIR. It is evident there are difficult or hard-to-please people out there whom no matter what WILL HAVE SOMETHING TO COMPLAIN ABOUT.

I was born and raised in Cap-Haitien and grew up in the U.S. I have traveled extensively throughout the world and I must tell this is ONE OF THE BEST HOTELS IN CAP-HAITIEN. I stayed there for 7 days with my two kids and they had a blast. The food was great and price well. The hotel staff was super professional and would go above and beyond to provide great services. Satama will be my hotel whenever I go to my beloved town. My family and I thank you for the great services you guys provided us during our stay.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank 476rockyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 12, 2019

Where to start. Best lighting in a hotel room in the world. I've been to 146 countries, overnight in all 50 US states and all 92 counties in Indiana. And I know.

Large room with most comfortable side chair. All bathroom and bedroom amenities you need.

Constant cleaning and care shown throughout the hotel. Welcomed upon checking in. Staff bent over backward to help me.

And the view. Magnificent! Seeing Cap Haitien from above which might be preferred. Security gate to enter the hotel grounds.

Restaurant is available all afternoon and evening. Breakfast is included in the room rate.

The hotel isn't responsible for the poor road. Just be prepared to be wowed at arrival.

Great internet connection. Only one problem if staying mid November through December the power is cut from 9 to 5 because of a diesel shortage. But what are you doing in your room in the afternoon anyway? If your choice nice big windows and balcony.

Date of stay: November 2019
Trip type: Travelled solo
2  Thank jwjwjwjw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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