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4,628
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Reviewed August 17, 2018 via mobile

Love this place there is nothing bad I can say about this resort I had a great time I would recommend this to anyone over 18 as this is adults only had a lot of fun and want to go back the staff made it a great stay

Stayed: August 2018, travelled with family
1  Thank reesmail32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 17, 2018 via mobile

I was unbelievably surprised by the high level of customer service provided by Secrete St James during my stay in July. The customer service is exceptional. However I was not impressed by their dated suites and rooms. Overall, I highly recommend the resort because of the different varieties of good food offered and its wonderful private beaches.
One advice though, book it directly through the resort’s website. I was not lucky with www.book it.com.
My reservation was screwed and Secret James didn’t want to put up any effort to fix it because it was a third party (bookit) reservation.
Therefor, I lost a lot of money.

Stayed: August 2018, travelled with friends
2  Thank Abu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2018

5 night stay. We booked 2 rooms. Upon arrival, only 1 room was ready. They state that the rooms are supposed to be ready at 3pm. They told us the" manager had to check the rooms first". Doubt this was true because when our room was finally ready, there was no coffee maker, there were only 2 hangers, the clothes steamer was missing from it's compartment, the safe had a low battery. In the other room, the phone was not working. All of the above eventually got resolved, and they sent us some amenities for the inconvenience. Also, the lobby is not well air conditioned. On a positive note, we had the ground floor rooms and they were beautiful. Just steps from the pool and the ocean. The property is very well kept, and has a resident peacock that walks around. Food is very good, and you don't have to be concerned about reservations in the restaurants. We always got a table. There are late night snacks such as jerk chicken, etc . There is a 24 hr coffee shop that also has desserts. Next to the coffee shop is an ice cream machine. There are plenty of chairs by the pool and the beach. Staff is very friendly. Swim up bar and pools are nice. You can also use facilities on both properties: secrets st james and secrets wild orchid. The entertainment needs to improve, not as expected. Not enough pool rafts. Other issues :they forgot to give us clean cups in our room, and when we called , they never brought them. Room service wait time is about 1 hr. Forgot to leave clean washcloths 2x. Drinks are somewhat watered down unless you ask for "extra loving " as they call it. Overall, a nice vacation, but would not rate it as 5 star.

Stayed: August 2018
1  Thank jovilla61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2018

Your experience begins at the gate, you drive in and you automatically breathe in the wonderful mood and tone of the resort. We had absolutely no complaints, the property was immaculate and the service was splendid. You are forced to forget the outside world and bask in every moment, every experience, and every memory created. It's the sweetest escape that replays itself in your thoughts long after you've left.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank dominic w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2018

Everything was incredible. ...staff, beach, pools, drinks, room. Simone, our beach server, will never be forgotten. Food just ok and long wait for tables. Loved, loved the piano bar. Great evening entertainment.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank zerbe12142018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this reviewResponded August 14, 2018

Dear Guest:

Your positive feedback means a lot to us. Thank you on behalf of the team for the positive comments about our staff, beach, pool and entertainment. We have also made a not of your comment about the seating time for improvement.

It was our pleasure to host you and we do hope you will be back for another vacation soon.

Kind regards,
Christina Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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