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Reviewed August 15, 2018

My wife and I went to celebrate our 10 years! We loved everything about the place. We stayed in the prefered area which was nice to have the extra attention, but that attention did not extend to the pool service. It wa hard to get drinks at the pool. When you did you had to order for the next round ahead of time.
We loved the entertainment group! Always ready to have a good time. The jerk chicken cart is the best food around.
The excursions to the Dunns falls and other attractions outside Montego Bay are about an hour and half bus ride minimum!

Room Tip: Prefered gets you to the quieter areas of resort; worth the extra money for the newer rooms & VIP treatment.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ROB K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 4 weeks ago

Dear ROB K,

We appreciate that you have taken your time to write a review about your stay with us. Your kind comments about the food and entertainment are appreciated and we will certainly ensure that these are well maintained and even improved.

I do apologize for the time it took to get service while at the pool. We will work with our staff to avoid any recurrence of this issue.

We always try to go the extra mile to create memorable experiences for our guests and are thrilled to hear that you loved everything about the resort.

We look forward to welcoming you back to Secrets Resorts & Spa!

Best Regards,
Jeffery

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 15, 2018

a fabulous time at Wild Orchid preferred club , enhanced by staff members - especially Matthew, who remembered our names throughout our entire stay and always had a chat with us (even giving us nicknames "the Rock!")... The idea of separate themed restaurants appealed where meals were served rather than piling high with buffet style foods. The waitresses around the preferred pool were excellent keeping us "watered" during the day. In our room we had cake, rum, flowers and champagne waiting for us for our bday and anniversary all the little touches which make a big difference . Would gladly return .....but its a big world out there.

  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 4 weeks ago

Dear Lynda S:

Thank you for sharing your feedback with us. We truly do appreciate your kind comments about the staff members such as Matthew. It is also great to know that the way in which our cuisine is set up on property appealed to you.

The way in which we value our guests who are celebrating special events with amenities like cake, rum, flowers and champagne waiting in the room are the little touches which we use to enhance guest experience.

It was a pleasure hosting you and we are looking forward to your next visit.

Kind regards,
Jeffery

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Reviewed August 15, 2018

My wife and I enjoyed our 31st wedding anniversary at the Secrets Wild Orchid Montego Bay with 2 other couples. We have stayed at several other Secrets resorts and have come to have a very high expectation of the Secrets brand. Although it was a very nice resort, it didn't measure up to the other Secrets' resorts. The food was good, but not outstanding and we didn't really find a restaurant that we loved. The bar service was okay, but they couldn't make a good Margarita anywhere, so we gave up trying. They room was clean and pleasant, but we had to change rooms because the shower leaked water. Also, they didn't maintain the mini-fridge. The beach areas were very well maintained and clean.

Room Tip: Our room was on the fifth floor and it was very quiet.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank ChristianHamelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 4 weeks ago

Dear ChristianHamelman,

It was a pleasure to host you here at Secrets Wild Orchid for your 31st wedding anniversary and thank you for providing us with feedback on the property.

Guests who are loyal to the Secrets brand come with an understanding of the high quality service that we provide. We appreciate you highlighting the areas which need some enhancement and we will work towards ensuring that we meet guests expectations.

It was a pleasure hosting you and we are looking forward to your next visit.

Kind regards,
Jeffery

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Reviewed August 14, 2018 via mobile

My husband and I celebrated our 40th anniversary at the Wild Orchid on the Preferred Club side with a swim out room and butler service. We were greeted by Matthew who has a great personality and had us laughing as he took the luggage to our room. Whenever he saw us he always shouted out our name as he said hello. Once settled in our room we met our butler Jerome. If we just mentioned something in conversation Jerome would appear and have it for us. He brought us jerk chicken from the cart while we were on the beach and coconut water when I happened to mention seeing 2 people with coconuts. We were glad to be on the preferred side because it was close to the restaurants and evening entertainment. We enjoyed being able to walk out our room into the water and having a beautiful ocean view. I gave it a 4 because 2 days we had to call about getting our room cleaned. Overall it was a great vacation for the two of us and then we’re going to celebrate with family and friends!

Stayed: August 2018, travelled as a couple
2  Thank Carolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded August 15, 2018

Dear Guest:

Congratulations once again on your anniversary celebration and thank you for selecting our resort to celebrate the occasion.

I am glad you had a great experience here with us and enjoyed the jerk chicken, coconut, and other unique resort features which you have highlighted. Thank you for sharing such positive feedback and on behalf of everyone especially the team members who you mentioned for their exceptional service - a special thank you.

We are happy that we got the chance to host you and we look forward to another visit.

Kind regards,
Christina Smith

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Reviewed August 14, 2018 via mobile

I would especially like to comment on the excellent service given by Matthew at Wild Orchid , and Romeo at Breathless. Great job! Service was great, pool area super relaxing , and loved our room. The only reason why I didn’t give it 5 stars was because i wasn’t crazy about Any of the food we had during our stay.

Stayed: August 2018, travelled as a couple
4  Thank Natalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded August 15, 2018

Dear Guest:

Thank you very much for your great review. We definitely work hard as a team so that our wonderful guests have a great stay. Our team will continue to work on improving the menu options because we would love for you to have excellent feedback about the food on your next visit.

Thanks again for visiting!

Kind regards,
Christina Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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