I originally booked for 2 nights at Jaque,s Condo and requested an extra night. Jaque was very helpful and quick to respond to any queries . I am so glad we had the extra night because the condo is all as stated. Spectacular views, and very clean. And convenient location for access to clubs, restaurants etc. Dorothy is lovely and waited patiently for us to check out when the time came. I would not consider renting anywhere else when I next visit Montego Bay. I had no problem with wifi or TV, and with views from this apartment who really needs TV. Thank you Jaque.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
This was my first experience staying off the resort. I booked this rental property for a month for my mother and I. I arrive to the mobay club a little after 12pm ready to check in and the gate receptionist said room wasn't ready.
Upon initial inspection of the rental property I found mold in the bathroom by the shower head in the left hand corner. Also saw that one of the chairs for the balcony lounge area was broken, unable to be sat on, and unsafe so we asked the housekeeper is there a way that can be changed because at that point no one could even sit In.
There was dark moldy areas in the back of the kitchen sink
The cooking ware was old (which I don't have a problem with) but a few of the pots didn't have handles the Teflon at the bottom of the non stick pans were scraped to the metal.
The drawer where the cooking utensils that holds extra drying towels had rat droppings inside.
I couldn't even find the channels that her ad said was available no HBO or premium channels nor did the tv guide that was left didn't even correspond with the channels that was available.
I wasn't notified that I should be expecting pop up visits from the housekeeper and boyfriend. Nobody called before coming which resulted in them having to wait outside because I didn't hear the knocking nor was I dressed to come to the door.
More unfortunate observations:
---the board next to toilet kept falling and inside there was cobwebs and rovon came to screw it right
--- had to go without fresh towels for a few days because of the rain with no sunshine the towels weren't gonna dry on the line.
---the patio doors were difficult to slide and dw40 was the only proposed solution
---couldn't use the ceiling fan because it had a thick layer of dust on it and I wasn't going to sacrifice breathing all that in.
Jacque was very unprofessional while speaking to her over the phone
As advertised. Best value of any of the Mobay Resort condos I researched. Best beach I have ever been to right across the street. Resort restaurant is quiet, but much better value than hip strip restaurants. Only a mile from the airport. Taxis will ask $10 but if you are really interested in saving money, I got the ride for $1 in both directions by walking out onto the street and waiting until someone accepted my offer. Took about a minute.
|Check-in / front desk||Service|
|A romantic getaway|