Shortly after booking unit 1-4C, I read several reviews on Trip Advisory about this unit having an ant problem I immediately emailed Prem, the CEO in charge and made him aware of my concern as well as requested a refund. I was told the unit did not have an ant problem as it was regularly treated. We arrived on July 19 and guess what? As soon as I stepped in the kitchen, ants were all over the kitchen counter. I immediately sent an email and shortly thereafter the woman in charge if the unit showed up with a can of spray. She sprayed the counter and everything around it and acted as if that was the end of the ants. I insisted on speaking with management so she called someone. The woman I spoke with told me she would move us to another 2-bedroom unit but not until the next day. While sleeping sitting in the livingroom chair as well as sitting on rhe sofa, we noticed ants crawling on some papers I sat on the sofa as well as ants were scurrying around the coffee table. The next morning we were contacted and told there were no other 2 bedroom units available. However we were offered a unit at the Silver Sands location. Well, when we arrived there, they wanted us to pay more money to stay there and the unit they showed us was in disarray, cushions were on the floor, the bed wasn't made and it was obvious it needed to be cleaned. At that point we asked fir our money back. The only positive thing in this experience was they did refund our money. When we left I was very concerned about being ripped off but before leaving I requested something in writing regarding their promise to refund our money on that same date. Nobody should have to live with ants crawling all over the place, especially not while on vacation! What was most disappointing is that they were made aware of my concern a month or so before our arrival yet nothing was done, that's poor service. If you want to see the video I took of the ants, it will be on YouTube by the end of the week, I've gotta get my kids to post it as I don't know how. Lol!
We drove to Montego Bay and stayed at Half Moon Resort in Rose Hall, our 2 weeks there was wonderful, NO ants. Google Half Moon, it's beautiful!
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- Also Known As:
- Turtle Beach Towers Hotel Ocho Rios
- Turtle Beach Towers Jamaica/Ocho Rios