We just stayed 12 days here and the reason we decided to go to this resort is because we stayed at the Moon Palace in Cancun and loved it. BUT this was not even close to same level as the resort in Cancun. The resort is set in a very beautiful setting except if your room is one of the lower level rooms like we had and you were looking at the roof top and duct work and just a nasty amount of trash on the roof that people have dropped from the rooms above. There were 15 floors and only had 3 small elevators that had way to much technology programed into them for freaking elevator, sometimes it took 15 to 20 minutes to get to our room so 90% of the time we took the stairs. The overall service was OK, I would say it was poor except JOVAN and Elvis were the 2 that made the trip someone enjoyable and really took care of my kiddos and bonded with them. All of the restaurants were really slow and sometimes it took over 2 hours to eat dinner, MOMO was the one exception we ate there twice and enjoyed it both times but had to wait in line for 90 minutes to make a reservation to eat there at night. The pools are nice but really only 1 swim up bar and this hotel has over 700 rooms that kinda nuts especially if the pool side servers don't come around enough. The only way to get food around the pool is to place an order with a server which sometimes it would take over an hour to get that food even if just chips and salsa or you could put cloths on and go the buffet and get the food yourself on paper plates, ya paper freaking paper plates just get plastic plates that you can reuse makes not sense. If I was to return I would email the hotel to check and see if JOVAN was still working. I am pretty disappointed in spending $15,000 for a vacation and the service is pretty bad and the food is average or below average and they don't really pay much attention to detail. We did enjoy the trip but we had to lower our expectations.
- Official Description (provided by the hotel):
- Moon Palace Jamaica is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more less
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- Also Known As:
- Moon Palace Jamaica Ocho Rios