Our first visit was two years ago when this resort had a soft opening. My family decided to visit again to see the finished product and to have the experience Jamaica again. Let me first start off by saying we waited in the lobby for 5 and half for our room. We were told that housekeeping was preparing our rooms, in which we found out 5 and half hours later that they had given another family our suite. To make matters worse my family was put on two seperate floors and my teenage son ended up having a diabetic attack. The management promised use that we would all be together on same floor by noon. Our room didn't get situated until 5:30 pm. Our new room was right across the hall from the employees area that they were doing construction on. We paid for ocean view and our view was of a ugly red roof!!! The food was average however, the Jamaican staff was very pleasant. The suite was average not spectacular.
- Official Description (provided by the hotel):
- Moon Palace Jamaica is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more less
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- Also Known As:
- Moon Palace Jamaica Ocho Rios