Wow! Where to start? We stayed here almost 5 weeks and paid cash so couldn't leave. Condo looks great in the pics and seriously you can't beat the view from the balcony. It was the ONLY good thing about the rental. I hope I can figure out how to upload photos of this place because as nice as it looks from the pics on Trip Advisor, this condo should be up for Trip Advisors' worst hotel/condo award. The place was cobbled together and the rental agent was impossible to deal with.
Here are some of the things that happened....the 27" TV provided blew up...smoke and everything and was replaced with a 12" TV for the whole time. She actually charged us 10.00 extra to get cable tv channels that were supposed to be present. There were bugs all over the apartment. The agent would not provide more than 1 towel per person per week stating that was perfectly normal...maintaining that no hotel gives more than 1 towel...however that's usually per day not per week. Decorations were put up all over to cover defects...everything was broken underneath. The 2 burner hotplate had 1 so-so working burner which the agent finally replaced. The fridge was impossible to use as the glass shelves were broken-dangerous and the freezer was last defrosted several years ago. There was supposed to be a communal (for 2 condos) fridge in the entrance way but of course it wasn't working. Bedside tables were really boxes full of who knows what covered with a cloth.
We were supposed to have housekeeping twice a week but really, nothing was done because the agent never had any clean linen to replace dirty linen. We were there 10 days before we got a linen change and clean towels.
The maid would complain about the agent and the agent would complain about the maid...it was horrible. It was so bad because the agent Cortina would blame us for anything that went wrong....the tv blew up because we didn't plug it in the right socket...we never plugged it in at all. The towel and linen situation was our fault because she didn't feel we were paying enough to merit any kind of service....she made the price for the monthly rental and actually raised it 300.00 but I guess she still didn't feel we paid enough to have basic necessities.
The electricity went out for over 24 hours leaving us totally in the dark because the bill was not paid...again this was not Cortina's fault as nothing ever was. The A/C broke down because the filter was totally plugged but we were blamed for that as well.
Anytime, I mentioned the rental agent's name to anyone who owned or rented one of the 300 condos on site the person's eyes would roll...apparently she is not well regarded in the community.
Anyway, should I be able to figure out how to upload the photos I took, it will show everything!
Please do not let this review influence a rental at Point Village as I understand that most of the condos and rental agents are super...I met quite a few and viewed other condos so I would not hesitate to rent on this property...just not from Cortina. Although Betty is listed as the agent it is actually Cortina who takes "care" of things. It was so horrid to deal with her that we would literally check if her car was there in an effort to not have to deal with her.
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