We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“CUDOS To Marriott Stellaris Resort, Puerto Rico”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 14 September 2017

The Marriott Stellaris Resort has your back!! My wife and I booked Marriott for our annual September Vacation as we normally do each year because of their excellent amenities and service. Unfortunately, we were trapped by Hurricane Irma as American Airlines cancelled our departure flight at the airport at the last minute. We called Marriott, and without hesitation they rebooked our reservations even though they were recommending customers to vacate because of the intensity of the on-coming storm. Their pre-planning efforts to surviving Irma was as professional as could be performed. Days before all exterior windows in the lobby and three stories up on the storms approach side were sealed with metal shutters. All remaining guests (200) were moved to rooms in the center of the complex. As the storms eye approached guests were ushered to the Lobby where a smorgasbord of food was provided plus games and movies to calm fears. When the risk was over guests could return to their rooms. It is worth noting that Condado Police and FEMA used this hotel as their launching pad for city emergencies during the storm.
CUDO'S to Marriott Management again for Risk Management and BOO'S to American Airlines impassionate Gate Crew for telling passengers that "cancellation was not their fault (weather), pick up your luggage on Carousel #3 and that passengers were on their own." ...........For the vacation itself I would recommend hiring FIRST CLASS SOLUTIONS info@limopr.com (Chauffeur Juan Ortiz, US Marine Veteran) as a tour specialist if you want to see portions of the island without the hassle of driving yourself. Slightly expensive, but you see everything and learn everything.... Dine at La Casona Restaurant (A Spanish Mansion converted to a Restaurant (lacasonrest.com)), Their Chef will visit your table. Very romantic with Spanish Music, ask for Hector, Head Waiter and he will give you tour of facility & wine cellar. Their Rack Of Lamb is out of this world.

Room Tip: My wife and I like the Tower, corner room with views of the ocean. Expensive though.
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 23 September 2017

Dear Roger M:
Thank You for taking the time to share feedback with us - we appreciate your comments and look forward to seeing you again soon!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (6,556)
Traveller rating
Traveller type
Time of year
Language
  • More languages

101 - 107 of 6,556 reviews

Reviewed 14 September 2017

What makes a hotel is not the physical building or the amount of high tech gadgets or facilities it has - nowadays there are thousands and thousands of hotels all over the world with similar facilities competing for the same clientele. However what sets a hotel apart or any business for that matter is the people and service rendered.

My family and I booked 3 executive suites for the 3rd week in August, however a few days to arrival I called the hotel to request for 2 queen beds instead of a king and they notified me that all their executive suites only come with a king bed. Being that we were travelling with children, we decided to cancel the reservations. A couple of days later I saw a charge posted to my account for the full price of the stay for each suite. I quickly called the hotel and after a long conversation we discovered that it appeared that only one of the suite reservations cancelled and the other 2 suites had open reservations! I was about to call Marriott to figure out what had gone wrong, but the managed said not to worry that the charges posted to my account will be reversed and the reservations nullified. I was impressed at the level of professionalism at which the manager handled the problem.
Therefore, although I did not physically stay here I am giving them a 5stars for customer service :-) ! well done Marriott !!!

  • Stayed: August 2017, travelled with family
    • Service
Thank Travel_Zeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 September 2017

Dear Travel_Zeee:
Thank you for taking the time to share such wonderful feedback with us - customer satisfaction is our number one priority and we are delighted to hear that our staff was able to assist you. We appreciate your comments and look forward to seeing you in the future!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

The entire staff is very friendly and helpful.
Especially remember the guys at the entrance, the security person Luis Gonsalez, and the barman Wilfredo.
Really, a great bunch of people.

Went there with 3 "amigos" for a 3 day vacation.

Yes, the hotel was nice also.

Room Tip: Ask for ocean view.
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank mariense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 14 September 2017

Dear mariense:
Thank you for choosing to stay with us - we are happy to hear that you and your 3 "amigos" enjoyed your time at our Resort as well as the service provided by our staff - come back soon!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

So we were evacuated here from St Thomas all on Marriotts dime. It was an amazing show of dedication to guest safety and customer service. This hotel is beautiful. It looks very modern but the building itself looks a bit old, no biggie. The room is spacious with a very comfortable king bed, LED tv and two patios. The city views are fantastic I was unaware how pretty San Juan was. There are a lot of restaurants and bars very close to this hotel. The beach is accessible from the hotel and there is a decent casino on the grounds too. We will definitely be back.

Stayed: September 2017, travelled as a couple
1  Thank Ryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 13 September 2017

Dear Ryan P:
We are delighted to have you with us and appreciate you taking the time to share comments regarding your stay. We are happy to know that you are enjoying your time at our Resort as well as our convenient Condado Beach location - which as you mentionedin your review is close to many restaurants, bars and shops!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

My family traveled to San Juan in early August for a 7 night vacation. My wife and 3 older teens stayed in 2 adjoining rooms. The rooms were well appointed and the beds very comfortable. Most importantly, the rooms were very clean. The housekeeping staff were friendly and unimposing. The restaurants were lively and the offerings were diverse and food very good. The staff were friendly and helpful.

The front desk was outstanding. When I had an issue with the onsite car rental service, the front desk manager (Ibet Velez) was helpful, understanding, and solution driven. She also sent a surprise snack to our room, which was a nice surprise and unexpected. As a lifetime Gold member, it was one of the best Marriott resorts in which my family has stayed.

The beach was beautiful and well cared for by the grounds staff. Great stay!

Room Tip: Ask for pool view....you'll get a view of the ocean as well!
See more room tips
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MCWOn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 12 September 2017

Dear craigWinnyc:
Thank you for choosing to stay with us during your recent 7 night trip to beautiful Puerto Rico! We are delighted to hear that you enjoyed your stay and that our staff was able to assist you. We value your loyalty to our brand and look forward to seeing you again soon!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

My husband and I visited San Juan for 5 days and stayed at the Marriot. It was clean and the service here was great. The ocean view is to die for. The best part was the hotel had its own beach entrance and could get beach chairs and umbrellas complimentary. There was dancing at the small club downstairs on the weekend that looked very fun. Tip: use Uber instead of the cabs, they were safe and reliable and half the cost of the cabs.

Room Tip: Get an ocean view its worth it!
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Imani N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 12 September 2017

Dear Imani N:
Thank you for taking the time to share feedback with us during your recent 5 day trip to San Juan! We appreciate your comments and are happy to hear that you enjoyed your time at our Resort - come back soon!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

located in the heart of condado, this resort is on on my favorite, services are great, foods are good and it's clean, we was in this hôtel for a short stay, but i can say you have everything around, it's a very great location, only one thing i was surprised ( why air conditioning is so fresh... it was cold in the lobby, but maybe because i was too tired i dont know, anyway only thing to remember all the staff are very dynamic and friendly, that very kind when you need informations or help for anything, that a very great business hôtel where you can find all the area for organise meeting, or seminars.

Room Tip: make sure you have a high level with the best ocean view
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Seyleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 11 September 2017

Dear Seyleen M:
Thank you for taking the time to share such wonderful feedback with us - we are happy to hear that you enjoyed your stay as well as our convenient Condado Beach location. We appreciate your comments and look forward to seeing you again soon!

Sincerely,
José González
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.7 km away
Condado Vanderbilt Hotel
0.8 km away
Doubletree by Hilton San Juan
2 km away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices
0.1 km away
Best Western Plus Condado Palm Inn & Suites
4.7 km away
CasaBlanca Hotel
CasaBlanca Hotel
#5 of 48 in San Juan
993 reviews
0.3 km away
AC Hotel by Marriott San Juan Condado
Show Prices
Show Prices
Show Prices

Been to San Juan Marriott Resort & Stellaris Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Avenue, San Juan 00907-1324, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in San Juan
#4 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#5 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range: C$284 - C$831 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan, find the spectacular San Juan Marriott Resort & Stellaris Casino. Our resort in San Juan, Puerto Rico sits in a highly desirable beachfront location only minutes from numerous restaurants and bars. The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club. Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge. Come and enjoy the comfort and atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Hotels.com, Booking.com, getaroom.com, Priceline, HotelQuickly, TripOnline SA, Cancelon and Evoline ltd so you can book your San Juan Marriott Resort & Stellaris Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing