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All reviews rooftop pool across the street old san juan senor frogs cruise ship within walking distance free trolley royal caribbean hotel restaurant upgraded to a suite hotel is in a great location pre cruise small balcony el morro your luggage few blocks rental car
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Reviewed January 26, 2012

I was in San Juan for a business trip that lasted from a Saturday night through the following Friday morning. I didn't select the hotel. The rate at the time was $179 USD without the taxes and resort fees. Expect this to add another $20+ to the nightly room rate.

The room we had was adequate with a comfortable bed and clean linens with extra pillows. There was a dresser and wardrobe tha accommodate the two of us fine. There is a desk with lamp and internet cabling. In-room coffee and a daily (almost) bottle of water grattice.

My room had no wirless internet. Get your room activated by contacting the front desk. I have an iPad with Verizon data plan. No data service in SJ but the phone worked fine as well as email and texting. Basically you get "1X" service with good signal strength in most places. Wi-fi is available in the meeting rooms. I don't know how much it cost as someone else set up the service.

The resturanrt on the second floor was good. Breakfast could be obtained from the full buffet consisting of both hot ($15) and cold ($10) options. You can also order off the menu if you have special dieteray needs. The coffee in PR is stronger than on the U.S. mainlaind, so you may want to get a pot of hot water and cut it accordingly. Warm milk is a standard accessory. I had dinner there two nights and breakfast every day for 5 days. Never a problem and the wait staff was courteous and professional.

We also used a couple of the larger meeting rooms for our function. They were well set up and accommodated us well. The hotel also provided the a.m. and p.m. snack breaks daily. Food quality was very good. The hotel provided A/V screens and cords and podiums. It all worked well.

The fitness center appears to be fairly new. It is equipped with 2 bikes, one recumbent and one upright by LifeFitness, also by LifeFitness, 3 treadmills, 3 ellipticals and a rack of dumbbells from 5 to 50 pounds. There is also a weight machine that will accommodate activity for a couple muscle groups. There is also a flat bench that can be adjusted to tilt. Stability balls also were on hand. It's all installed in a fairly small room, given the amount of equipment but they seem to make it work. I used the room 4 times during my stay. On my last day the room was way too hot.

The fitness center and pool are located on floor 9. There are locker rooms on this floor so you can lock up your stuff if you have a lock to apply. Somewhat disappointing here was the fact that both the men's and women's rooms on this floor were almost always out of towels or the dispensers were not functioning properly.

We tried on numerous occasions to get extra towles but that didn't always work. I don't know if it was a language barrier or not, but they seemed to understand but then when we came back from an outing we rarely got them after they cleaned the room.

You need to use your room key card to access floors 3 through 9. The 9th floor is as high as this hotel goes. If you are on any of these floors, you must also use the card to traverse between floors as well. You do not need a card to get to the ground floor. We had a particularly bad time with the key cards on our last night here. For unexplained reasons they both stopped working, even after being reprogrammed. Then we got news sets of keys TWICE. Neither elevator would read any of our keys. Other guests started expereinceing problems but it was intermittent. After getting a fourth set of room keys, we finally got things working. This is when all you want is a simple elevator that does not require a room key to access your floor. Apparently all this is done in the name of security. It was a hassle and was among the only low notes on the stay.

San Juan is a party city for many people. That said, yelling, screamining and running through the hotel's halls at 3:00 a.m. by some of the most discourteous obnoxious "guests" resulted in my calling the hotel front desk TWICE Saturday night. By Sunday night these jerks were long gone, presumably or perhaps thrown off the property. THAT episode was awful.

Overall I give this Sheraton a 3 out of 5 because nothing really stood out to validate a higher rating. If you soend your time here on vacation you will probably be fine. Just nothing to write home about.

Stayed: January 2012, travelled on business
1  Thank Tech-trekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded January 28, 2012

Dear Tech-Trekker, thanks for sharing your experience. We strive to provide all our guest with a 4-5 star experience and therefore take your observations very seriously. All our meeting-public spaces enjoy complimentary Wi-Fi and we hope to extend the Wi-Fi into all guestrooms this year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 26, 2012

The hotel is in a great location where cruise ships dock. It is also close to the bus areas, where you can hop onto a free trolly or bus that goes around to many places of interest. I would highly recommend visiting the Castillo San Felipe del Morro fortress. The entrance fee is $3/- but it is worth visiting it. You can pay $5/ and visit this and the other fortress called Castillo San Cristobal. They are all within walking distance from Old San Juan. Old San Juan is the place to hang around. There are many restaurants and shopping places, all within walking distance. I would highly recommend visiting El Convento which has a lot of history. You can have lunch or dinner there. The Spanish architecture with the courtyard in the middle will delight you. There is some construction going on on the ground floor of El Convento at the moment though. Enjoy lovely Puerto Rico.

Room Tip: We had a room (Rm 806) directly below the fitness center which is open 24 hours so don't take this room. It was noisy when people used the treadmill which is on the ninth floor. The fitness center is directly above Rm 806...
  • Stayed: January 2012, travelled as a couple
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1  Thank Stargazer111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 24, 2012

Husband and I stayed in Old San Juan for eight nights for a romantic and relaxing getaway. Loved the convenience of this hotel - everything was at our fingertips. After seeing the awful lobby/casino and atmosphere of the hotel, we made the best of it by spending as little time there as possible. We had breakfast included with was very blah except the pastries were delicious. Service there was not very friendly and we couldn't figure out why they didn't serve everyone out on the patio overlooking the bay. Happy hour there was lovely. The upgrade to the view of the bay was probably worth it, but the window was small. Know that beaches are a 15-20 minute cab ride from Old San Juan. Hotel was clean and staff was polite.

  • Stayed: January 2012, travelled as a couple
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2  Thank evodkativ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 20, 2012

We shot a television show from this hotel, the proximity to everything in Old San Juan was perfect, we couldn't have been better located. Clean rooms, a tad small, but comfortable. Beautiful views of the cruise ship harbor!

Room Tip: Ask for a room overlooking harbor.
  • Stayed: January 2012, travelled on business
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1  Thank jeanniew897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2012

The hotel is in historic Old San Juan. We were within walking distance to wonderful restaurants and sites. The shopping was limited to souvenier shops and elegant jewelry stores. The employees were very attentive and helped us with lots of information about the city. The lobby needs some redecorating and the rooms although clean and spacious they also need some revamping. My boyfriend and I would stay again in this hotel. We believe we got what we paid for, which makes it a good value.

  • Stayed: December 2011, travelled as a couple
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1  Thank caly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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