We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Helpful staff, well-situated access to Puerto Rico.” 4 of 5 bubbles
Review of Doubletree by Hilton San Juan

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Doubletree by Hilton San Juan
Ranked #11 of 46 Hotels in San Juan
Bethesda, MD
Level Contributor
253 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Helpful staff, well-situated access to Puerto Rico.”
4 of 5 bubbles Reviewed 23 April 2012

Deciding where to stay in Puerto Rico, once you have set your budget, reflects the balance you want between beach and sight-seeing. Located in Dorado, the hotel staff is quite helpful although very selective in their recommendations so exploring is in order. Pays to learn the bus routes when you want to go into Old San Juan or the Fine Arts Cinema. Cheap and easy. Walking is a blast. Great beach three blocks away with easy access for sunning or walking. Dorado has some fun restaurants that are all withing 10-15 minutes walk of the hotel. Also, car rentals are a breeze as most offer to pick you up at the hotel and take you to the agency. Had a good deal at Target car rental although my charge card somehow seemed to acquire charges at other vendors that had to be expunged. So get on the thruway, go east, west, or south...adventures await.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,664 reviews from our community

Traveller rating
    1,539
    817
    215
    65
    28
See reviews for
545
1,061
175
511
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
HRM nova scotia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

This was a great location within walking distance to the beach. The rooms are clean and the warm cookie upon check-in was a nice touch if you have a sweet tooth :). There is a great supermarket directly across the street if you like to make your own food or simply want some variety. There are some great local restaurants within walking distance and they have sister resorts on the beach which allow you to use the facilities. For those who simply like to relax in peace and quiet, they have a small atrium with hot-tub and pool area which is a great place to just chill out and read.

The bathrooms are small and completely glass. While we liked the uniqueness of them, I prefer a real bathroom with walls and a door because you feel like you're showering in the same room as all the people you are travelling with. We also stayed at the Caribe Hilton for roughly the same price and preferred it over the doubletree if you are staying in San Juan for an extended stay. This is however a great business travelers hotel and is highly recommended. Staff was extremely professional and helpful also!

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nsexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Highly recommend this hotel. I stayed here for a weekend on Hilton Honors points, will remain here for upcoming week on business. Room very modern, new, very well-designed. Lots of outlets, counter space, desk space. Furniture has wheels so you can easily move chairs & side tables as needed. Bathroom small but more than adequate for 1 person. Lovely modern shower with good water pressure. Very very clean. Hotel staff are extremely friendly and helpful. Hotel restaurant, Cafe Pierre, has reasonable prices for San Juan. Nice breakfast buffet for $15. Great for filling up for a day of walking. Also ate dinner at "Under the Trees" next door; Again, very reasonable prices for San Juan. Within easy walking distance (1/4 mile) from Museum of Puerto Rico. Took a bus to Old San Juan. If I return to San Juan, this is where I will stay.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BigSaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

Very upscale and modern hotel just outside of the Condado beach resort area but well within walking distance. There was a 24-hour grocery store across the street, and all day/night local diner was around the corner as well. Bus transportation was inconsistent, so we ended up taking a taxi in/out of Old San Juan ($15 each way); you could walk to Old SJ, but it would be a trek. We were there during Easter, so the front desk folks found us a Catholic Church in Condado that was holding services in English - awesome. The best perk: warm chocolate chip cookies await you everytime you pass the front desk.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Disneylovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, 21 April 2012
Hola Disneylovers,
Thank you for your kind review. I am happy to read you enjoyed your Easter vacation and that our Front Desk were helpful in finding you a Catholic mass in English. Our knowledgable staff can help you find restaurants and activities in the surrounding area as well as helping you set up tours or giving driving directions if you prefer going on your own.
Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

This was a great hotel. Very clean. Staff were very helpful and friendly. Had a meal at hotel in the evening which was excellent. Very handy supermarket across the road where you can buy anything. Was greeted at check in by Thomas with the best cookies ever.
Would definitely recommend this hotel especially before or after cruise, short taxi trip from airport and cruise port.

Stayed April 2012, travelled with family
Helpful?
1 Thank deana24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwalk, Connecticut
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

Although not on the beach, the hotel partners with a beach front property that's a casual 15 minute walk away. The beach front hotel is very accommodating to Doubletree guests, you never feel like an outsider! The walk is mostly along a street lined with restaurants and shops, and we would usually stop for a drink or snack on the way back to the hotel.
The Doubletree is also within walking distance of many very good restaurants, and we always felt safe walking to them at night.
Staff was very friendly and very helpful at every request, and we were particularly pleased with the breakfast staff, chefs, and food choices.
Great value for a four day weekend getaway!

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank hopper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 16 April 2012

Stayed at Double Tree on a government rate (175), so it was a good value compared to other hotels of equal rating in the area on a short notice. It is a good 10 minute walk to Condando beach and the main "strip". There is a 24 hour grocery store across the street which we utilized a few times. We stayed in two different rooms there (due to extending our stay because of work). The first room was VERY tiny. Two people and 4 bags of luggage do not fit well in it. The second room, they had to put us in a smoking room by the pool because they were overbooked. These rooms are HUGE and I overlooked the smell of smoke because of it (the staff offered to use a machine that would remove the smell, but I was exhausted from hiking and didnt want to vacate for an hour to use the machine). The only small complaint I had about the hotel is roomservice trays will stay in the same spot in the halls for more than a day. Also we ordered roomservice once and they forgot half our order and then re-charged us the delivery fee for bringing up the remaining items, then it took 20 minutes at check out to get it removed. The doors are also paper thin and housekeeping will wake you up in the morning chitchatting with each other. Little tidbit that isnt advertised very well there: they have self serve washers and dryers behind the showers at the pool!!!!! The staff at the Doubletree for the most part is very helpful and nice. The "tree" restaurant next door is great too! Biggest avacados I've ever seen in my life :-)

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KSterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
1.5 km away
Condado Vanderbilt Hotel
2.6 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#18 of 46 in San Juan
4.0 of 5 bubbles 6,677 reviews
2.5 km away
Hyatt House San Juan
Hyatt House San Juan
#8 of 46 in San Juan
4.5 of 5 bubbles 754 reviews
Show Prices
Show Prices
Show Prices
5.8 km away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 bubbles 2,616 reviews
2.8 km away
Sheraton Puerto Rico Hotel & Casino
2.1 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
3.5 of 5 bubbles 4,549 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia and Hilton Hotels Direct so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing