As a professional tour guide myself, I felt that the Legends of San Juan day tour, with guide Debbie Ramos was an average tour. There were some good aspects about the tour, and some not-so-good aspects.
Debbie promptly started the tour at 10:00 am, after telling my group of 6 that two other couples had yet to show (she did try to get in touch with them at that time). And while she was friendly and pleasant towards us, she exhibited a very different behavior when the two other couples showed up late (within about 10 minutes). She was none-to-welcoming, nor friendly, when she rudely informed each couple that they were late, and then basically ignored each couple. I understand that she has a schedule to stick to, and a responsibility to my party of 6 to run the tour, but I personally would have handled the late arrivals in a much more friendly and professional way. What I'm saying is that if you want a pleasant experience, make sure you arrive early for the tour, otherwise, perhaps consider forgetting about the tour entirely.
The first half of the 2-hour tour was spent inside and around the Cathedral. And while Debbie offered some interesting insight - she is incredibly knowledgeable - the company's website made it seem that the tour featured a number of different sites (including "world heritage sites", which we interpreted to include El Morro and Fuerte San Cristobal), instead of focusing so much on just the Cathedral.
The second half of the tour was comprised of visiting the Gate of San Juan (an interesting area), the Museum Casa Blanca, and a few other sites, which received only a fraction of the attention that the Cathedral received at the beginning.
As I said earlier, Debbie is very knowledgeable about the area's history and takes pride in Puerto Rico. However, she has something of an obsession with photographing people. At first, it was nice when she offered to take a photo (or two) of our entire group - something that can be challenging while travelling. Unfortunately, after a while, it became (to some members of my group) a real annoyance, the frequency with which Debbie would continue to want our group to pose and take photos. It felt like the focus of the second half of the tour was to simply take group photos. She would take us somewhere just to take a photo - and some of the places were not even photographically interesting.
Lastly, as the tour was coming to a close, the guide raced us towards the Plaza de Armas and in the process, lost the two other groups among the crowds and side streets. When she realized that the other couples had not kept up, she simply shrugged it off without apparent interest or concern. While this was fine for my group (we had a pleasant enough experience keeping up with Debbie), I couldn't help but consider things from a professional tour guide's perspective... you have to keep track of your tour participants!
Overall, Debbie, you do a good job! But there's always room for a little improvement. Best Regards for 2013!
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