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“Great place for a Reward Stay”

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Courtyard San Juan Miramar
Ranked #18 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 17 April 2012

We were in San Juan for a few days and wanted to stay in different locations. So we used a reward certificate to stay at the Courtyard Mirimar. I'll admit the location is a little grimy. Its in a business district. But inside the hotel it was just fine.Very clean and the rooms were a nice size for two doubles. We are a family of 5 & we were just fine. We enjoyed the pool and a restaurant not far from the hotel(2 blocks)l. The staff recommended and it was great food .I walked around with ease during the day & night. Nobody bothers you. Overall a good spot based on other prices in San Juan ,

Room Tip: Ask the front desk for things to do in the city. The staff were excellent. Very friendly & help...
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  • Stayed: April 2012, travelled with family
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Thank Tvile619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 April 2012

Marriott's usually provide a consistent level of service and accomodation. This one disappointed.

While the website advertised self parking on property - you have to put up with and pay for ($15 per day) for valet parking. And they double charged several parties including us for parking, which was slowing down checkout.

They added a fee ($10.35) to our bill for a "hotel Tarriff". As far as we could see it was only added for Priceline customers, so it can be negotiated off the bill if you stick to your guns. The charge does not appear on the website.

The building and rooms are truly wierd. The bathroom is built is such a way that the toilet seat will not stay up. I guess women may appreciate that. But figuring out how to flush the toilet is a real challenge, you have to get down on your knees and search. The shower curtain was not quite long enough, so there was no way to avoid a puddle on the bathroom floor. The bed was slanted, and very soft. There is only one elevator to serve about 10 floors. We were lucky to be on the second floor and could walk. But watch your head, the passageway won't accomodate a 6 foot person at some points. (In any real emergency, people are going to get hurt.) And, the pool is on the North or West side of the building, so it does not get sun most of the day.

The area is a business area, definitely not a resort/vacation/beach/tourist area. That said, you can reach Old San Juan, or the Condado beaches in a short time. There are 2 or 3 decent restaurants in the neighborhood, plus 2 in the hotel. Allow 45-60 minutes for breakfast - they only cook one order at a time.

The service staff was the redeeming point - quite up to Marriott standards. Too bad they are stuck with so little to work with.

Room Tip: Stay on the 2nd or 3rd floor and use the stairs. The one elevator is frequently full and you may hav...
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  • Stayed: April 2012, travelled with family
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Thank j o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

The hotel needs an update and wireless internet. The staff is extremely helpful and knowledgeable about it area. The price was OK and the location was close to a couple of good restraints and a grocery store. I would not choose this hotel for a two night stay, but if you just need a room pre cruise, then this is the place.

Stayed: April 2012
Thank Sail2fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

The hotel is in an OK location but I wouldn’t walk to far from the hotel after dark. It just didn’t look and feel safe. There were street people and drunks less than two blocks from the hotel begging for money and drinking openly in broad day light. There were police patrolling in the area and when they were around it felt safer.

The hotel only has valet parking that costs $15 a night and no self parking was offered. I ask for other parking options and was told I could park on the street but may not be safe and secure for the car. The hotel allowed the car to be checked in and out as many times I wanted and there were no problems with car damage or wait time.

The restaurant was OK and the pool was OK.

The hotel room was clean and the bed was comfortable. The room had free internet. We upgraded to an executive room and was not worth the money because the front desk put us in Room 901 that was next to the elevator. When ask at check-in if the room was next to the elevator, we were told by the front desk person it was next to the elevator but we wouldn’t be bothered with elevator noise. But we did hear the elevator all the time we were in the room especially at night going up and down. It sounded just like a jet taking off from inside an airport terminal. The front desk staff was aware that it stated inside my Marriott profile and because I told them that we wanted to be away from the elevator. If we were told the elevator could be annoying and heard inside our room we would have requested a different room.

We were told on check-out by the Front Desk Manager it was the only room of that type in the hotel. I told her also if we would have known the elevator could be heard in the room and sounded like a jet taking off we would have change rooms. To her credit the manager did credit 4000 Marriott points to our account upon checkout but only after we ask for some type of compensation because they were misleading.

Because I believe the Courtyard by Marriott in Miramar wanted to fill a room just to fill a room even if that means not being completely open with a quest even when directly ask the question about elevator noise I will never stay there again because "I DON'T LIKE TO BE MISLEAD" from the front desk staff upon check-in.

Room Tip: I suggest don't get Room 901 if you don't like sleeping on an airport runway.
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  • Stayed: April 2012, travelled with family
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Thank NavyAllan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

I am a frequent traveler for business and rack up the Marriott points pretty quick so for a 'free' room with points, I won't complain (much). With that being said, I was sort of disappointed in the hotel ROOM. The lobby, restaurant, and pool all were fine for a Courtyard hotel, but the rooms were not up to par. The shower head was dangling off the wall when we arrived, the window was filthy, and the walls are paper thin.
HOWEVER - With that being said. The beds were comfortable and clean, TV had plenty of stations (not much to do in the area of which the hotel is located) and was big, pool is nice and the restaurant was also nice.

Room Tip: For you pre-cruisers - When you leave the hotel, take a right and head down about a block. Cross the...
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  • Stayed: March 2012, travelled with family
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Thank King61256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

We (family of three) stayed here one night before a cruise and used Marriott points for the stay. Note that they have a $25 charge per person for more than 2 people, but waived the charge for children.

Our room was clean, quiet, and the staff were very friendly. Other reviewers have complained about the elevator but we didn't have any issues. The hotel is not in the greatest neighborhood, but we never felt uneasy. There is a subway, papa johns, pharmacy, and grocery store nearby. Taxis were always available out front to go to the cruise terminal.

Overall, we'd use this hotel again for a pre-cruise stay, but probably not if we wanted to spend more time in San Juan due to the inconvenient location relative to Old San Juan.

  • Stayed: March 2012, travelled with family
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4  Thank trabeler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

I have stayed at this hotel on 4 separate occasions when traveling to Puerto Rico for business. I travel to Puerto Rico often for business and for vacationing. If you are traveling to the San Juan area for Business or will be there for a short time (e.g. pre-cruise) this is a good hotel to be at. Its a short cab ride from the the airport, and the areas of Old San Juan, Isla Verde, Condado, and Santurce. It has two restaurants (one which serves breakfast, lunch, and dinner), a 24 hour mini-market, wireless internet access in the lobby (in addition to 3 computer terminals in the lobby), a pool, and small fitness center with cardio machines. The staff is very friendly and accommodating and the hotel is well maintained and clean. The hotel provides valet parking for a fee.

If you are traveling to Puerto Rico for a longer stay/vacation (and want to be near the beach, restaurants, nightclubs, and other tourist attractions), this may not be the hotel for you. The hotel is located in the middle of a mixed residential/business district. So there is really not much to do/see within the immediate area if your a tourist. You will need to take cabs or rent a car to get around, and the beach is not nearby. If your looking for a hotel that offers beautiful tropical views you won't find it here, again because of its location. Also, word of caution to those not familiar with the area, it is best not to go exploring the area at night. Since its a business district, it can be desolate after dark. However, there are cabs in front of the hotel 24 hours a day. The staff can arrange for the cabs to take you to any of the nearby tourist areas.

Overall, a good hotel to stay at if your main concern is just having a clean, quiet, nice place to keep your things and sleep in at night.

Room Tip: Rooms ending in 1 or 14 are way bigger.
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  • Stayed: March 2012, travelled on business
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3  Thank mspr1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Juan Miramar

Address: 801 Ave Ponce de Leon, San Juan 00907-3326, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#11 Family Hotel in San Juan
#14 Romantic Hotel in San Juan
Price Range: $200 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard San Juan Miramar 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
San Juan Courtyard

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