Had a horrible experience from arrival to departure. I would never stay here again. The general manager Angel was not very friendly from the moment we stepped in the door, and we received the worst service I've ever experienced. I work for the largest hotel chain, and I recommend for those travelers to stay in chain hotels where you already know what to expect. The hotel ran out of pillows the first night and towels when we only requested one of each. They don't have double beds and they charge $100 for every additional guest. The only good thing about the hotel was the location, I strongly recommend the Sheraton Casino next door. We used their concierge services and they went above and beyond. Don't stay here! Worst nightmare! Waste of money and the rooms are super small.
- Official Description (provided by the hotel):
- The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more less
- Reservation Options:
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- Also Known As:
- Cervantes Hotel San Juan
- Cervantes San Juan